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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 3,541 reviews
  • Pros mentioned:
    Noise level

    Rated 2 out of 5 stars

    Very poor cleaning

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 4 months ago. Looks great, super quiet, super expensive, but does not clean well. I have read the manual twice, tried 4 different soaps and rinse aids, tried adjusting the shelves, loaded dishes multiple ways and tried all settings to no avail. I am really frustrated, disappointing and ready to get this out of my life. Am I overlooking something?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. I am including a link to a helpful troubleshooting guide to assist you with getting the best cleaning performance (https://bit.ly/3m0EuvS). If you need further assistance, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143979268) and it will help our team pull up your information. We apologize for any inconvenience this has caused. ^Lena Samsung

  • Rated 4 out of 5 stars

    Samsung Dishwasher

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything working fine. Did not know the door pops open after the cycle has completed. Trying to figure out how to turn off that option. On hold Best Buy trying to do a ptice match.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Super Quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher super quiet sometimes you wonder if its even running.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, cleans awesome, and the door opens when cycle is finished!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Still learning how to use it, seems to great !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful piece of equipment. A little pricey, but pretty cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One wish

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, easy and has the lint collctor inside instead of on top which i love. Only thing i wish it had was a light inside.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good dishwasher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is very quiet. I barely know it is running.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice & Quiet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful dishwasher. Can’t even tell it’s running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and color were what I expected. It was easy to install.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Samsung dishwasher headache

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a similar unit and it leaked and ruined my base of my cabinets thought it was due to misuse by previous homeowners bought this new to us unit open box excellent condition and it leaked at the rack bolt connection to the main body verification by geek squad said it's not repairable returned and purchased a Bosch 800 series. Much happier

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Johnson47,

      Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your overall experience with the dishwasher.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Dishwasher. Is excellent highly. Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice dishwasher. Love the black stainless,looks great in kitchen .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, plenty of room and nice adjustable racks

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy to install and Great performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working Great. Looks great as well. Would recommend to purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean dishes everytime...with the 3rd draw 2nd draw is tight...will not fit tall glasses

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and beautiful dishwasher. Very quiet. Works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Runs fine so far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had a couple of weeks. So far it seems to run well. Wish it had a permanent press option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome dishwasher!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that the spray arm moves back and forth. Love the color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always had the latest products at the best prices we love all our new appliances for our kitchen and laundry room Best Buy team definitely help us find exactly what met our needs for our new home

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Really quiet dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is so quiet that you can barely tell that it is on

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fantastic news, JohnWick. We are delighted to hear that you are loving the quiet performance of this dishwasher. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Noise level

    Rated 2 out of 5 stars

    To small, would not buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t love this dishwasher. The space between the bottom rack and the top rack is very small, a normal size plate has to be leaned over or the blade will hit. It is very quiet, but I works prefer a deeper bottom rack, I can’t even put pots in the bottom rack because there’s no room.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TonyaC, we want to ensure you have the best experience with your dishwasher. Let us assist you with this.

      You can utilize the lower rack of your dishwasher by folding down the tines in the Zone Booster area to accommodate larger items, such as pots and pans.

      Additionally, you can adjust the angle of the tines in the Upper rack to three different positions to match the size and shape of your dishes. Furthermore, the height of both the upper and lower racks can be adjusted to best fit your needs.

      Please see page 15 under the "Angle of the plate supports" page 15 in the "Height adjustment" and page section of the manual for more details.

      Manual
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146675462) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung