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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 3,541 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great Dryer By Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, nice look, and works as it should. Very pleased with this purchase. I highly recommend this dryer and anything Samsung in general. A++++

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Works great so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this Washer up the same day as the matching Dryer and have had no issues; very easy to use, quiet and clothes come out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very surprised with this washer. Never had a samsung, easier to use than I expected with a smart washer. After reading the manual all is great. Saves water and electricity, and water levels are great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well and very easy to use. Quiet and easy to operate. Best decision we made when the previous washer we had died.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine excellent....! Delivery service horrible broke my bifold doors I was given a claim number and the insurance provider never follows up or returns calls (Sedgwick)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The new linear wash system is Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used the dishwasher until we purchased this one. The new linear wash system gets even the dirtiest dishes clean. Even using the short wash cycle. The self venting door helps the drying process, leaving your glasses spotless and allows you to unload the dishwasher sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for what it offers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the overall performance. Incredibly quiet and cleans well, wish it could have the dishes a bit dryer once a cycle is complete

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 2 out of 5 stars

    OK. Could clean better. wish it had air drying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meh.... indeed it is very quiet and auto open is great, and good to see the time remaining on the front. However two major gaps: a) it has not impressed us (yet) with how clean it gets dishes and b) there is no option to air dry only (no heated drying) which is an important eco option in many other dishwashers. Unclear if we end up returning it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer worked great. But i am already having trouble with it over heating. I have to wait a week for a technician to come out for a repair. The dryer turns on but will not spin. I am not if I would recommend this item, due to having problems within a month of purchasing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    You won’t even know that it’s ON!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dishwasher! Doesn’t make any sound! Just load the dishes and forget about them! They come sparkling clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely quiet. the quietness to the cycles is astounding compared to the Samsung we had prior. only wish is it held more dishes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent dishwasher with great features

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this dishwasher for about a month. So far it is living up to its claims. I like that it is connected so you can control it and check the operation from anywhere. I love that it opens the door after running to allow things to dry properly. Very nice product .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not A Great Dishwasher

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly awful dishwasher. It gives off a musty humid smell when you haven't run it for a day or so. Also, knives can sometimes come out with rust marks. I have had other dishwashers and this never happened. The door doesn't stay flat unless the bottom rack is partially filled with dishes. Sorry I bought this dishwasher. It is quiet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,



      Thank you for sending your review. We sincerely apologize for the inconvenience this has caused you, as your Samsung Dishwasher creates a musty humid odor, knives come out with rust marks, and the door doesn't stay flat when loading dishes. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.


      Kindly click this link for information on why your Samsung Dishwasher Stinks or has a Musty, Mildew Smell:
      https://www.samsung.com/us/support/troubleshooting/TSG01001923/

      Deep Clean your Samsung Dishwasher:
      https://www.samsung.com/us/support/answer/ANS00076793/

      Here is a link to the User's Manual for information about maintaining your Samsung Dishwasher on Pages 41-44.
      https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf


      In case of repairs will be needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA

      One (1) year parts and labor

      Five (5) years Linear Motion Parts*, Printed Circuit Board, Racking and Stainless Door Liner & Tub for leakage (Parts Only)

      Linear Motion Parts: Belt operating AC motor (Motor Geared), Belt V-Timing, Rail, Holder Rail (Front Up, Front Low)

      Should you need assistance, you may reach us via the following for immediate support:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144766092

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great product and installation service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regrettably the Samsung we ordered last November leaked, but the Best Buy team of Paul Vallade and Kwamane Speights were fantastic getting a replacement ordered and installed. We actually like the new one better than the original one (not including the leak). This one is perfect!!! Thanks, Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cannot believe how quiet it is!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow its amazing! I had a hard time spending this much for a dishwasher but it was time to get a high end set. WOW I didnt think the sound control would be a big deal. I literally have to put my ear to the door to hear if its even running. Totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    Would not recommend!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher looks nice and is very quiet. Unfortunately, this is the worst dishwasher I’ve ever used. No matter how frequently I clean it, it smells. Regardless of the type of detergent I use or the cycle I choose, the performance is sub-par. Dishes have come out moldy on more than one occasion. Dishes are dripping wet when the cycle is complete. The racks are spaced oddly, making it difficult to fit dishes on all racks at one time. If I lower the top rack so that small bowls and drinking glasses fit, plates will not fit on the bottom rack. Absolutely a ridiculous dishwasher. I will be replacing it as soon as I can reasonably afford to do so. I regret purchasing this dishwasher.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! Thank you for taking the time to leave your feedback. I understand that you have a hard time getting your unit to start and your unit had mold and odor. Please know that we apologize for the inconvenience and we would like to help. Below I have provided two links to help rectify your concern.
      (https://www.samsung.com/us/support/troubleshooting/TSG01000965/) and mold concerns (https://www.samsung.com/us/support/troubleshooting/TSG01001923/).

      You also stated that your dishes are wet. This link (https://www.samsung.com/us/support/troubleshooting/TSG01001910/) will provide some helpful troubleshooting steps to help get the best drying performance out of your unit.
      I hope that you find this information helpful
      Thank you for being the best part of Samsung. ^Nic Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capacity is fantastic. Top load for the win. Cleans clothes thoroughly and has cut down on the time it takes me to do laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dishwasher ever !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best dishwasher we have ever owned !! Dishes and silverware look brand new when they are cleaned ...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing performance for the price. This Samsung dishwasher sounds impressive on paper, but in real use it falls short. Despite the low 39 dBA claim, it doesn’t feel significantly quieter than cheaper models, and some cycles leave dishes with spots and stuck-on food. The 3rd rack feels cramped and awkward, and the controls can be confusing. Build quality feels flimsy for the price, and reliability doesn’t match expectations for a premium machine. Not worth the premium tag compared to better-performing

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi OsloS,

      We understand how disappointing it can be when your dishwasher doesn’t meet your expectations, and we’re here to guide you toward solutions for quieter operation, cleaner dishes, and easier use of the controls and racks.

      For the noise, please select the sound that best matches what you are hearing and follow the corresponding troubleshooting guide. Be sure to click on the embedded links for additional support.

      Samsung dishwasher is noisy
      http://www.samsung.com/us/support/troubleshooting/TSG01002056/

      For cycles that end before dishes are clean, please follow the guide below and click on embedded links for additional support.

      Dishwasher cycle ends before dishes are clean
      http://www.samsung.com/us/support/troubleshoot/TSG10000118/

      For recommended loading of the dishwasher, please refer to pages 20 and 23 of the user manual. For guidance on the control panel, see pages 30–32.

      User manual
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      Should you need further assistance, you may contact us through the following channels:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151567707) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice. I would recommend to my mother. Or a friend

    I would recommend this to a friend