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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 3,541 reviews
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like everything but water leaks.. has to replace to new one and bestbuy did really good customer care that make me feel much better..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Return and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing service great return policy is surprisingly fantastic compare to other stores

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher works well, service at the store was great, installation was horrible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Black Stainless Steel Dishwasher - Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase of our new dishwasher.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dishwasher, but it is not fingerprint proofed like they say!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. No wait time. Washer is so quite I have gone in and looked to make sure working. Clothes very clean!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stressful phone system great guy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great young man installed. Best Buy is really messing up by not answering their own phones in Springfield. I spent way too much time tracking down the rescheduled delivery. Sets the worker up for stress.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the glasses rack lowering for larger items. And also the top rack for spatulas knives. Bottle nipples and so much more

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice nice nice nice nice nice nice nice nice nice nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart dishwasher

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart dishwasher and reliable. I will highly recommend this product over and over again.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. After 9 months we started having error codes. Ended up having service on it but of course it was just past the warranty. Best Buy tech rescheduled twice. Came out and didn’t have the needed parts. Came out again (2 weeks later) and fixed the failing part. Now 4 months later, same error code again. Samsung is not an appliance company - not worth it! Just buy a brand tried and true.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Sarah, we want you to have a better dishwasher experience. Let's go ahead and help you with your dishwasher.

      If your dishwasher shows an error code, please refer to the resources below. Click the links and hyperlinks for tips.

      Samsung dishwasher is displaying an error code (please choose the error that you are seeing in the panel of your dishwasher):
      https://www.samsung.com/us/support/troubleshooting/TSG01002074/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147075349, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    It Does the Job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great washer for the price I paid. The wash cycles are long, but I love the color and the agitator. My previous washer had an impeller and I hated it. I might have given all 5 stars but I’m a bit tainted due to delivery service from Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very quiet, feature rich.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, lots of nice features. Only 1 small issue with the Water Wall, but was fixed promptly by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Navy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great style, function and good open box deal helped me get the one i wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I'm very happy with my purchase. Very quiet and does a good job cleaning clothes and washing rugs

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Lucy, I want to congratulate you on your new Samsung Washer and appreciate you taking the time to share your review. I am glad to see that you are having a great experience with all this machine is capable of. We are glad to welcome you to our family and thank you for choosing Samsung in in your home. ^Brad Samsung

  • Rated 5 out of 5 stars

    Very quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new dishwasher! I almost didn’t buy due to the negative reviews about leaking in the back. Make sure you change out the brass fitting to the plastic fitting and don’t forget the bushing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy team was very professional in the way they very carefully brought the appliance into the house. They clearly explained everything about the appliance. They cleared away all the packing material. We were very pleased with them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quiet when it works properly

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three stars at because it has already given me an LC code twice. Techs could not find where the water was coming from and suggested i call Samsung directly to address if it leaks again. I've read and seen on Youtube that this is very common. Cannot recommend atm due to LC code.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day,

      Let us extend our help by providing the details you need for the information code your dishwasher is getting.

      Suppose your dishwasher is getting an LC/LE information code. It means that your unit's leak sensor detects moisture, or it could be a blocked water reflector. Please see the link for more details.

      Samsung dishwasher is displaying an error code (See LC, LE):
      https://www.samsung.com/us/support/troubleshooting/TSG01002074/

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145961279) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is not only nice looking it is also very efficient, quiet and works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung gas dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! Works well and very quiet. Easy controls and none of the modern bluetooth/wifi crap! Very happy!

    I would recommend this to a friend