Customer Ratings & Reviews

We had it for about a month now and it's doing great.

Sadly I have never experienced worse service. If I could give minus five stars I would not hesitate. There were 3 attempts to deliver and install this dishwasher. We were super patient and understanding with the whole process but there is a limit. First time the installation crew decided that there is a connection that Samsung requires them to put on that was reported to have a defect so they left with the dishwasher, never attempting the installation because they were afraid to be liable in case something would have happened in the future. And they insisted the dishwasher should be replaced. We scheduled a next appointment - only available 2 weeks later. The crew that came next was not aware of any issues the previous crew reported. So we don’t know if the appliance was really replaced. They attempted the installation but the unit never started always returning a bunch of error codes - the crew decided that this might have been due to the fact that the dishwasher was stored in the truck overnight and might have froze. They left saying that maybe it will start running again if it stays indoors for 30 min but if the error codes are still there the appliance maybe damaged. The error codes never disappeared despite our efforts to trouble shoot - switching the power off. We scheduled another replacement. Another week down the road. The team that was supposed to come and deliver never showed up but the Best Buy system would show as delivered. Dealing with customer service of Best Buy was a nightmare. I will spare details. Suggestion if you can buy elsewhere don’t hesitate don’t do it in Best Buy.

I’m very happy with this dishwasher. It works great and looks great.

Fantastic teamwork from both stores. We really appreciate

Dishwasher is amazing. I love everything about it. Starting with Led light. The stainless steel inside is really nice and overall the dishwasher works perfect. Thank you Samsung.

Couldn't be happier with the installation and the product? The best buy install team was right on time a did a great job.

Woo ok many features to this dishwasher , love the adjustable racks as well as adjustable spikes to accommodate larger items . Easy to use

Good machine. Best I’ve had in years. It’s powerful. Even in its fast setting it does an amazing job.

The initial Samsung dishwasher did not work and had to wait to weeks for exchange.

Great washer, we did have a problem with it leaking from the door at first but it got swapped out which was a hassle taking it all back out and putting it. back but its been working fine since.

Ease in purchasing. Great washer machine and wonderful quality!

Works great! The silverware drawer makes so much more sense and gives so much more space

This is my first dishwasher. It looked very pretty. Unfortunately after 17 months it started leaking from water wall motor. This repair seems too costly and it's probably better just to purchase a new dishwasher now.

Love this dishwasher!! Love the color and the very top rack for bottle nipples and kids cup lids! The bottom racks fold in allowing room for bigger items which is very convenient!

I purchased this dishwasher a week ago, and I absolutely love the sleek look and features of it. However, that's where it ends for me because as excited as I was to replace my old dishwasher that has a bad pump, this dishwasher was a total letdown for me. It doesn't clean very well even with the heavy option selected, boost settings, hi temp, and sanitize options all set. I have experimented with rinse aid settings ranging from the default setting of F4, scaling it back to F1 and raising it all the way up to F6, which is the highest setting. My dishes always come out super wet even after waiting for an hour after the cycle completes with the auto door opener on. I've tried the most expensive pods, detergent booster, liquid detergent, and powder detergent with no good results at all in all of the settings I've tried. I really wanted to like this dishwasher because it matches my samsung fridge, but my old Kitchenaid was way better with washing and drying the dishes. I had high expectations for this to be equal or even better since it connects to the Smart Things app, but it's nowhere near close to the same performance. I'll be returning this either for a full refund or an exchange for a different brand, hoping to have a much better experience and better results.

I purchased this dishwasher in December of 2022 and enjoyed 10 months of dependable and quiet performance. However, after these months the upper spray arm broke. A plastic part that clips the arm onto the middle rack became stretched causing the arm to fall down into the dishwasher with every use. The Geek Squad installed a replacement arm that broke, again, in less than a day. I tried to use the one-year warranty with Samsung, but my dealings with Samsung have been a disaster. Today I spent 20 minutes on the phone with an agent to generate a repair ticket, but the links that the agent sent don't work. First, a page reported that my machine was out of warranty (I previously provided Samsung with a copy of the Best Buy receipt), then a page listed the wrong symptom and provided no way for me to explain or confirm the problem, and then the next page wanted me to pay $365 for service. I followed up with the agent who sent me another link that was no more helpful. I sent additional texts, but they have not been answered. Between the unsuccessful attempt by Best Buy's Geek Squad (with a repair person who was completely unfamiliar with this model) and the spectacular indifference or antipathy that Samsung has towards its customers, I very much regret this purchase. Do NOT buy this dishwasher (I think that the design of the spray arm is faulty) and be very wary of Samsung. If you think you ever will need product support, do NOT buy a Samsung product.

Very easy to use and very quite. A lot of good setting to help when washing different items

I’m impressed! My wife likes the agitator that come with it, very quiet and dependable. Great buy!

Very nice dishwasher. This was a replacement for another Samsung machine.

Customer service was amazing im absolute I love with my new washer and dryer and it was on a amazing sale.!!