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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 3,541 reviews
  • Rated 5 out of 5 stars

    Harvey Lay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased now for a kitchen remodel taking place in September 2021. It has the features we were looking for, but we will not have use of it until later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent great customer service and Support. I will buy from Best Buy first !!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works, but I'm sure there are better options.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if this is some silly EPA requirement, or if this is how Samsungs simply operate, but it makes us wash clothes differently than I have for the last 27 years. I have always started the water running, then put the detergent in. The water mixes with the soap while I load the clothes. It also allows me to rinse the detergent cup clean. With this washer, nothing runs until the lid is locked. You put the detergent in a tray, load the clothes, and then shut the lid and start it. Then the water runs. Regardless of the reason, it is a time waster. At least this machine has separate spout, so we can rise the detergent cup out. The down side is that the machine drains all this water out, and doesn't allow it to fill up. This machine also begins rotating the clothes before it fills up with water. Unknown why it does that, either. With the clear lid, I can watch it agitate. I'm not impressed. The clothes that are on top of the load remain on top of the load; I don't see them getting sucked down like every other washer that I've ever used does. This black finish also appears basically brown under our daylight LEDs, making it look like a retro finish. Again, not impressed. Upside? It plays a lovely little tune when the cycle is finished.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello travishsks, we understand your concerns with your washing machine and we thank you for sharing your experience. We manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. To help determine how much water your load is going to need, the washer will first use Weight Sensing. After it drains any water that's in with the load, it rotates back and forth for 2-5 minutes and weighs the load. Here is a link to a helpful troubleshooting guide to assist you with getting the best cleaning performance (https://bit.ly/3HHvZOK). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144053889) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Rated 5 out of 5 stars

    Wonderful Washer!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer with plenty of room for clothes. I have had this washer for 6 months and no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this dishwasher, it is very quiet, you don’t hear it when it is running, it was a easy install and I am happy with it. Great dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This machine is beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is so sleek in appearance and is just overall a beast you can do so much with this washer

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Unrepairable and only used for 14 months

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it 2/22 and didn't install until 2/23. The warranty ran out 2/24 and in 6/24 it started giving me an error S5. Total Tech/geek squad tried replacing every part, including the motherboard and nothing worked...meaning it is unrepairable. I will not buy this again and do not recommend it. If you do purchase it make sure you get extended warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The dishwasher plays a significant role in keeping your household clean, IvetteR. Let's get the necessary information to address any error code you might encounter with the unit.

      The link below will help you identify the error code and how to address it quickly and easily. Please select the error code showing in your dishwasher.

      Samsung dishwasher is displaying an error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002074/

      Should you need more assistance with the range, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147462654) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and quiet machine. It does a great job cleaning.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quiet, but doesn’t heat dry

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really quiet, but found out it doesn’t have a heating element, but it does what it needs to do.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is super quiet and cleans amazingly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Washer Ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this washer! It holds a lot and actually cleans the cloths!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It is quiet, does BIG loads and looks great in my laundry room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our dishwasher. The complications getting it is another thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My samsung dishwasher is soooo Quiet...Im loving it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick employees response to needing help.He showed us all options available. He checked for other sale price option with our total tech.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase! The machine is so sleek and I love the mini agitator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no vibration like my old washer. I also like the faucet feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washers is on point with all my laundry needs clean 2 blankets at one time. Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything we expected and the quietness of the unit is amazing! Long overdue upgrade! Haven't even scratched the suface with all the controls and features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now if you have a hard wire hookup as I did tends to be in older homes the installer will ask you to put in a plug outlet you tell them to wire it up like the one they took out and they will do it.

    I would recommend this to a friend