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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 3,541 reviews
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the appliance. I am satisfied with the overall experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's is smaller then my previous 1 but it's look nice and cleans the dishes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk. Quality issues. Geek Squad horrific, too.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrific appliance! 7 months into the manufacturer warranty, it kept throwing codes. Samsung REFUSED to help us under warranty. Thankfully we purchased an extended warranty. It took Geek Squad 2 1/2 months, 11 visits, and 7 parts to fix this machine including big ticket items like the motor, cable harness, and printed circuit board. To top it off, Geek Squad damaged the front of the Dishwasher during repair and I had to wait longer to get that replaced. During the process, I filed 4 escalations and not a single manager or division decision-maker would call us. Customer service is a nightmare because they are secretaries and only take messages and set appointments. This was a 3 Samsung appliance purchase and we've had repair issues with every item. Not only will we never purchase Samsung again, we will also not patronize Best Buy. We were treated so poorly and not a single person cared. Going 2 1/2 months without an appliance is absolutely NOT acceptable. This was an expensive dishwasher and that didn't matter either.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We love hearing from you! Thank you for leaving a review, DarinC.

      We appreciate all the observations that you've shared. It is very helpful for us to improve our products and services.

      We like to inquire further about your concern with your appliance.

      If you could please reach out to us directly on the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145146342), which will help our team pull up your information.

      Thank you for choosing Samsung and have a great day!

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Love my wash machine ❣️❣️

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love her so freaking much❣️❣️waiting patiently on my dryer❣️

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only if you like to hand-wash

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Aug 2022. 6 months in half the dishes were still dirty after a cycle. Tried multiple detergents, same issue. Unless the dishes were pretty much already clean, a load took 2 cycles to get everything clean. Buttons on the panel after the first month just always seemed like you had to really press to get them to register. Figured it was a minor annoyance. It's now Oct 2024 and the panel buttons quit working. Best Buy wants to charge $130 just to diagnose it. We also bought a Samsung wall oven at the same time that after a year doesn't hold temp. Also bought a Samsung fridge at the same time that started making grinding noises this summer. Seriously.... 2 years and they are all acting like they are 20yrs old. I love my Samsung phone, but I don't care if someone is giving away Samsung's highest end home appliances for free - I will NEVER have another one in my house. The cardboard boxes they came in has more longevity and reliability.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand your disappointment with your dishwasher and other Samsung appliances not working correctly, Eydis. We are here to help.

      Please refer to the links below to rectify your concerns with your Samsung appliances. Click the hyperlinks and watch the embedded video for tips.

      The dishwasher cycle ends before the dishes are clean:
      https://www.samsung.com/us/support/troubleshoot/TSG10000118/

      Samsung oven temperature issues:
      https://www.samsung.com/us/support/troubleshoot/TSG10001298/

      Understand the noises coming from your Samsung refrigerator (Please choose the best that describes the sound that you are hearing):
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147624371, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer for the price. Plenty of options and fairly quiet while running.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well when the machine is operational. After 4 months of use, running it once per week, machine stopped working, error code PC. After almost 8 weeks of waiting for diagnostics and parts, the machine was not able to be repaired so it was replaced. New machine worked great for 3 months (running once per week), then stopped. Error code PC. Waiting on repair again. I would not recommend purchasing this product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      A dishwasher displaying an error code may sometimes cause a delay in cleaning the dishes, LauraS. Let us help with your Samsung appliance.

      We recommend checking the links below for troubleshooting steps to try with the dishwasher error code.
      https://www.samsung.com/us/support/troubleshooting/TSG01002074/
      https://www.youtube.com/watch?v=xCY2C3KzdRc

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145195901) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine thus far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used this feature on it yet, but I think it’s amazingly cool and a brilliant feature to have and I’m referring to the fact that it has a faucet in it in a sense where you could almost use it like a slop sink I would’ve never thought of that to put that in. Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the dishwasher to complete our kitchen with the other matching pieces we purchased. So quiet we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's new

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't got to use it yet, had anew kitchen put in so I got a new dishwasher to go with it. I haven't hooked it up yet, planning on doing that today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dishwasher

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new stainless steel 24" Top Control Built-in Samsung Dishwasher is Great. Does a real good job cleaning Pots and Pans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built in dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look og black stainless steel. Easy install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so sweet....if it could it would try to load its self!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    39DB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 39 dB dishwasher is so quiet that in order to see if it’s running you have to put your ear on the door of the dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like completes the kitchen appliances. Only downfall tall China does not have clearance and cannot fit. That is very disappointed and unaccepted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it and it's paint is very resistant to scratches

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    Quiet but not a great dishwasher

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded from an older Samsung model because we wanted something quiet. I regret my decision, the dishwasher is very quiet but doesn’t do a good job washing or drying the dishes. The auto release is supposed to help with drying but it worked once and has not worked since. Also, I think something broke because now there is a crunch noise when closing the door. ALL our appliances are Samsung because we’ve always had a great experience but this dishwasher is the exception.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello monm! Thank you for taking the time to leave your feedback. I understand that your unit is not cleaning and drying as it should. Below I have provided links that will help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/) (http://www.samsung.com/us/support/troubleshooting/TSG01002056/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143953241
      Thank you for choosing Samsung. ^Nic Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Product! Would buy again

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this dishwasher! We were looking one b/c ours died. It is so quiet. Sometimes have to make sure running. I love it. We have a Samsung Fridge & washer And dryer and plan on buying a Samsung Stove, soon as well. Never had any issues with any of them. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t review this dishwasher just yet since it hasn’t been installed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer I have bought in a long time. Waited a long time to get it because of back orders.

    I would recommend this to a friend