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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 3,541 reviews
  • Rated 4 out of 5 stars

    Haven't used it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm shore when I do use it it's going to work just fine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t ever buy this washer or any other Samsung wa

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for 2 years it was delivered damaged and I didn’t know until I called in for repair because it wasn’t working properly. Bestbuy should have replaced it instead they just ordered the part and fixed it. Then it started pausing mid cycle and it smells as if something is burning inside . Bestbuy came again and replaced the computer it continued with the same problem happening occasionally. But now 2 years later it is continuously stops mid cycle and smells as if something is burning inside and also now it puts what looks like black mud all over clothes and I have to rewash constantly and waste detergent and softener . I will never purchase a Samsung washer again 2 years it should be working perfectly

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Knowing the condition of the washer must've been disappointing. Let's help you, JuanV.

      If the appliance emits a burning smell or smoke, unplug the power plug immediately and contact your nearest service center. Failing to do so may result in electric shock or fire.

      When your washer stops mid-cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links included; kindly visit them.

      The Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      This additional link will help rectify the washer's cleaning efficiency. We highly recommend visiting the hyperlinks.

      The clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147556831, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Love the Automatic Door opening

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, this dishwasher can automatically open the door (about 2") to let the dishes dry faster. It's been a great dishwasher!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to hear that the features of this dishwasher are a fantastic fit for you and your home. Thank you for the 5 stars! ^Lo Samsung

  • Rated 5 out of 5 stars

    Great Dishwasher!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher. Very pleased. Delivery and installation crew did a great job and was very cautious and careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected so far....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected so far. Getting great results with the express wash and without the need for a rinse aid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Power Wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the options for selective garments to wash, throughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife to replace our old one. She absolutely loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dishwasher! Ultra quite! Liked it so much I am buying another one for the new house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really great product and the instillation service was excellent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A NIGHTMARE!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS THE WORST WASHING MACHINE I HAVE EVER OWNED. IT LEAVES EVERYTHING ON THE FABRIC. EVEN DIRT OR LINT AS SMALL AS PEPPER. PAID EXTRA FOR GEEK SQUAD "SUPPORT" THEY CAME OUT AND TOLD US TO KEEP DOING WHAT I'M DOING WHICH IS JUST SHAKING ALL THE DEBRI OFF AFTER IM DONE WASHING THE CLOTHES! AWFUL! IT ALSO KILLS ALL OF MY DARK COLORED CLOTHES, SMALL LINT STICKS TO THEM AND EVEN THE DRY CLEANERS CANNOT SAVE THEM! THIS THING IS GARBAGE! HAD IT SINCE AUGUST, IT IS NOW OCTOBER. THIS THIS IS A NIGHTMARE, SAVE YOURSELF TIME AND MONEY!!! NEVER BUYING ANYTHIHNG FROM BEST BUY OR SAMSUNG EVER AGAIN!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job like it's supposed to. Better than my old one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 9 months this unit began to not clean the bottom rack dishes at all. After inspecting the unit, we found the piece inside called the water wall/water deflector was coming off its track. Google and YouTube shows this to be a common design flaw with various Samsung models as the only thing that’s meant to keep it in place is a small magnet. Not only that, but the plastic parts that show to “snap” into place on the track, never snapped. The thing just barely hangs one like a flaccid handshake. Do yourself a favor and buy something else.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
      (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142446902. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 3 out of 5 stars

    Soap dispenser stopped working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used for 2 years mow but the automatic soap dispenser stopped working at 18 months. Have not gotten it repaired yet.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of having a working dishwasher, McGyver. Let us help with your appliance.

      Putting the correct amount of detergent in the dispenser, increasing the water temperature, and checking for obstructions may resolve the issue of the dishwasher not dispensing.

      Detergent does not dispense or dissolve in Samsung dishwasher:
      https://www.samsung.com/us/support/troubleshooting/TSG01000970/

      To better assist you with Samsung products, please reach us with the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1145351895) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Samsung Dish Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed my Samsung Dish Washer. I will recommend the quality of this product to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great place to shop. Very helpful sales department. Very satisfied with the Dishwasher. A good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product met all my expectations at a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the agitator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great so far, works well, I love that it's so much quieter than the old one. I really like the agitator, my granddaughter has the one without it and her clothes are always all twisted around each other, not so with the agitator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best dishwasher ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dishwasher ever. It does everything but load itself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to use, love it already. Easy to install.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS LEMON OF A MODEL

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I 1st bought is in April 22. By June of 23 they replaced it. Now it is Apr 24. They have been to my house EVERY month to work on it. Replaced the belt, the motor, the DOOR, and the machine is still not working. Samsung sent awful people to my house that damaged my floor. I have seen the repair man so much now I can text him directly. I can't believe they replaced this machine in '23 and it has had so many problems. It was not the unit itself, it is the MODEL. Sounds cool and fancy, but it DOES NOT WORK. Also the repair man told me he works on this machie ALL THE TIME. Next replacement, I will not be getting this machine.

    No, I would not recommend this to a friend