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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,541 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well. User friendly. Large wash basin. One thing i can say is some of my clothes are coming out twisted together. Could be something Im doing but im not sure. Love all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect products and so nice, simply used, high quality from Samsung

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience. Broken within 2 months of lightly use. Fixed, then broken again but now out of warranty! Have to purchase a replacement. Ridiculous.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great and very well built. I couldn’t have asked for a better dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DRYER FOR ALL THE AGES 100%

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. I've had front load HE washers in the past, but this beauty right here. You can't go wrong and it was a decent price as well. It was very affordable, because I got the chance to purchase the matching dryer as well. THIS IS A MUST BUY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quick wash! Done in one hour, the door opens up to dry!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend, black stainless stands out much better than the regular stainless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dish washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dish washer I like Samsung brand. That is why I bought all of them

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! Thank you for your feedback. Samsung appreciates your support. Thank you for choosing Samsung. ^Nic Samsung

  • Rated 2 out of 5 stars

    Horrible smell when is done washing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is constantly with a horrible smell, even if I leave it opened. Never had this issue with any other machine. We installed another samsung dishwasher, different model, in another home and .. exact same horrible smell. On google I found many complaining about same issue with samsung dishwashers. Help!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I understand that you are having issues with getting dishes dry. I have all the information to answer your question. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001923/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Innovating with Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. I will update if I need to, but I am quite happy with my new dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to hate laundry but now I swear I find an excuse to throw in a load. It’s very spacious. It looks small in the photos but I was genuinely surprised at the space. I love that it has an agitator. Has cute music once it’s done with the cycle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than my kitchen aide… love the drying time

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    Don’t buy this dishwasher

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought for $1K this dishwasher would be great but…it doesn’t dry well at all, if you put pot or pans in the bottom rack it leaves soap residue on the inside of the pan, when it’s completed a washing cycle the next day there’s musty smell on the inside. Cons: Doesn’t dry well Leaves soap residue Musty smell on the inside Pros: very quiet

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! Thank you for taking the time to leave your review. I understand that your unit is not drying as it should or leaving a residue at the end of the cycle. I also see where you have concerns with odor. Please know that we hear your concerns and I have provided links to help rectify your concerns.
      residue concern: (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
      Drying concern:(https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
      Odor:( https://www.samsung.com/us/support/troubleshooting/TSG01001923/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1144109633
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 1 out of 5 stars

    Absolutley terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been a terrible unit. We typically have 5 - 10 cups a few silverware items bowls and plates. The unit never even gets the coffee ring out of a coffee cup. Cold water rinse from a faucet will clean the cup but Samsung tech service says try liquid soap as they dont recommend pods. Okay, where does it say that when you buy a unit? Then oh.. run your faucet water for a few minutes to get hot water into the unit. GE profile never required such a thing but hey we will try. All items checked and coffee cups still nasty and silverware still dirty. Never again will a Samsung dishwasher be purchased or recommended. Buyer Beware! Stay away from this dishwashing unit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Computim! There are a lot of factors that determine how clean your dishes come out of a wash cycle. This link (https://bit.ly/38ZyRW4) can give you everything you need to know about getting the absolute best cleaning performance. ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Touch panel went bad do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought in 2021 and its barely been a year and the touch panel went bad. Not only that but, Samsung approved techs are charging 89 to come out and I looked at the part I need and its 289 itself. Basically half of the price of a new one. After research I see this model has this issue over and over. Worked great when it worked. Please avoid this model unless you purchase the extra warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Tony,

      We appreciate you informing us that your Samsung dishwasher's touch panel went bad. We apologize for the inconvenience, especially with the technician visit fee and part replacement cost. We will gladly look into this for you.

      Here is a link to the troubleshooting steps to try when lights are blinking on the control panel of your Samsung dishwasher.
      https://www.samsung.com/us/support/troubleshooting/TSG01001922/

      I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
      https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA

      Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, give them this number (1144863511), which will help our team pull up your information.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Broken within the first 10 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can confirm that I have received a bad unit. It worked ok up until last week when I started receiving a 5C error code and dirty dishes. I have since had both a Samsung technician and a Best Buy installer take a look at it, and neither one is accepting responsibility. Samsung says it was Best Buy installer's problem. The Best Buy installer says it's Samsung's responsibility. I am now left with a broken $1000 dishwasher and no one seems to be helping. This is taking so much time out of my full time job that it's beginning to affect my performance, and I'm beginning to lose money by having to deal with this issue. I do not want to have to keep calling Samsung technicians and Best Buy installers to come and look at the unit. Samsung should just replace and install the washing machine for free as soon as possible. This is so frustrating. Is this Samsung's standards? If so, I don't want to purchase another Samsung product ever again. I am so afraid now, because I bought a Samsung bundle for my entire house, including our refrigerator, range, washer, dryer, dishwasher, microwave. What other issues are going to show up?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung always has great products! This works great for our family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! The price is pretty good if you ask me compared to everything else there. The dryer is pretty sensitive though like you really need to take out all the lint for it to get a good dry but other than that love my washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishware has Never been Cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great dishwasher! I’ve never seen my glasses more clear! I love this thing!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gibson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice look and quiet . Did not clean the dishes good. Returned it and purchased a brand I had previously that cleaned really good for over 9 years before I had any issues .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Greg,

      Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      Melardo Samsung