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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,541 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, and is quiet. Liked the overall design and gave my laundry room a much needed update.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Highly efficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this has been my best appliance purchase ever. I really love that there is hardly any sounds while the machine is operating.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given a 5 but we are doing a kitchen remodel and purchased a Samsung package 4 items. Our fridge and range were gone. In my opinion, they were sold and figured they would have the items in before we needed them. Totally disappointing. Also, trying to reach Best Buy is impossible. Not the place I remember from years ago. Sad.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Drain problem or technical issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is not working well because it does not drain the water after washing at all

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The dishwasher is one of the most commonly used appliances in a household for convenience, JeanT. Let's get the information you need to ensure yours provides the best results.

      The link below will help you ensure the dishwasher is draining properly. Learn more by checking the hyperlinks.

      Samsung dishwasher is not draining:
      https://www.samsung.com/us/support/troubleshooting/TSG01001363/

      Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148326048) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Leaky dishwasher

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality on this product. Dishwasher leaked while it runs. I had Geek Squad out for service 4 times and were unable to fix it. They would not come out any more. I had to call Samsung to get refund. That process took two months but Samsung finally refunded my purchase price. The whole process from purchase to refund was 5 months. Never buy Samsung again

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GregN,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you felt about your experience using the dishwasher.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.

      Thank you.

      -Angelica Samsung

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Quietly disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed by the best buy installers on 01/13, no longer working as of 02/03. Called to get the defective unit repaired only to be told they do not have anyone in my area to fix it. Not the best choice I have made.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your newly installed Samsung Dishwasher. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142950975. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine with enough volume to do the heavy loads yet I can dial down to smaller loads if necessary-

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works fine. Quick wash is very useful for smaller loads and consumes less water too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer!! You pay for what you get so obviously if you want something super nice your looking at something pricey

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer, works great! We really like our new washer, it cleans very well and has a tine when done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely in love without the value. Fits perfect. Delivery and install was great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bummed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t dry well. Dishes come out pretty wet. For the price not acceptable.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Decent! Thank you for taking the time to leave your review. We are sorry to hear that your dishwasher is not drying. Please know that we hear your concerns and I have provided a link that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143999588
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Recommended!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it! Working great so far. Love the black finish. Much better price at BestBuy than Home Depot or Lowe’s.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bosch dishwasher prior to this. I never rinsed anything off and never had a dirty anything come out still dirty. I got the Samsung because of the sale, if you don't 'prewash' before running the.cycle , a lot of items come out dirty.. wish I would have gotten the bosch.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Kimmer! We'd like to help you get the best clean from you dishwasher. This link (https://bit.ly/2F2TZAH) has everything you need to know to help with this. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dishwasher is not hooked up yet, I am waiting on some stuff in the apartment to be done.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Water Wall Quit Working in Less Than a Year

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water wall stopped working in less than a year. Samsung is saying the 1 year warranty ended 7 month into our ownership. Hopefully this will get sorted and repaired under warranty. Not overly impressed with the product or warranty process at this point.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there HappyFish,
      I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that and get your service process started. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143281506. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this washer. Looks gorgeous, easy to use and the tub is a good size

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dishwasher Not Drying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the fact that the door opens and I have to close it for the drying cycle to finish. Also, my old dishwasher was 20 years old and I didn’t have any problems with it drying my dishes at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NewKitchenAppliance! We appreciate you taking the time to leave your feedback. I understand that your unit is not drying as you expect. Below I have provided a link that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143696052
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 3 out of 5 stars

    still learning all about it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning about this quality piece of equipment. My rating is not current as there is a lot to learn!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is pleased to hear that when the time came to transition to a new dishwasher we were selected. For more information on your product and its innovative features, please use this link http://bit.ly/37edlMz to download a copy of the user manual. Again, thank you for selecting Samsung and welcome to the family. ^Cat Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look and works well. It is very quiet and I love the tune when the load finishes.

    I would recommend this to a friend