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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 3,541 reviews
  • Rated 1 out of 5 stars

    Wish I had kept my Maytags

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t wash the dishes, possibly broken? A piece inside seems to not be connected to anything. I can’t tell and I’m not even surprised. I bought all Samsung appliances and have had the worst experience with Best Buy. After 3 months, I can’t get functioning appliances. It is too much for a person to handle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how frustrating it is when desired results aren't quite met and would love to speak with you further to see how we can make your experience better. Please reach out to us via any of the following outlets and reference ticket number 1140421572.
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
      We look forward to hearing from you. ^Lo Samsung

  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had this washer for a few weeks, but so far we've been very happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, easy to maintain. Washing not that good as front load, but still good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Broke down after 2 years, tripping the GFI randomly during the cycle. Not under warranty so charged $190 just to have a technician looking at it, too expensive to repair… worst purchase ever.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD DEAL

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STILL KICKIN STRONG 12 MOUTHS NO PROBLEMS. WASHING GREAT. DRYER NOT SO GOOD HAVE TO DRY 2 TIMES

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work brand new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit did not work brand new out of the box. Our electrician confirmed electrical current to the unit and proper hook up, just would not power on. Called Samsung also to troubleshoot and make sure there was not some trick and nope, just doesn't work. Returning it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      —Vannesa Samsung

  • Rated 1 out of 5 stars

    Needed to be replaced after 1 year

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend this dishwasher at all, needed to replace the sprayer, and additional parts after 1 year of owning.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    In STOCK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in stock. It was delivered in 48 hours. The most important thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Too quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other getting a notice on my Samsung TV of the dishwasher cycle being complete, i would not have known it was running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer, simple and easy to use. I had no problems so far. Definitely recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not team Samsung WD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fabric softener dispenser broke very quick as well as the liquid detergent holder, i feel as though there has been to many issues for a brand new, Well Established company’s products… really wanted to return them

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LadyLaDon,

      Thank you for your feedback. We are saddened that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.

      I have shared a Samsung link that can help extend the life of the dispenser drawer of the washing machine.

      Dispenser drawer issues in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01207154/

      To replace the dispenser drawer of the washer, please visit the website of our authorized distributor for parts and accessories website which I have shared below.

      http://www.samsungparts.com/

      Your washer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

      One (1) year parts and labor.

      Three (3) years stainless tub part (Part Only).

      Five (5) years washing motor part (Part Only).

      Please click on the link for complete details of warranty coverage.

      https://www.samsung.com/us/support/service/warranty/WA44A3405AV/A4

      Please feel free to communicate with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144768577

      Leo Samsung

  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, hopefully it works & stays working for much longer time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got this in an open box and got a great deal on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this in an open box and got a great deal on it they were wonderful service to me I would highly recommend the Jackson Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid WaterWall

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WaterWall eventually broke and would not clean any dishes on the bottom rack. The waterwall piece would come off the rail. After *multiple* visits from a tech to fix the issue, it was less than a year before it broke again, with the same exact issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello MDrg! Thank you for taking the time to share your experience with us. I understand that you have concerns with a previously repaired part and you still have those concerns. We apologize for the inconvenience and would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143618841
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my Samsung washer. The salesman was very polite and helpful. The delivery guys was in and out. Overall, I had a pleasant experience!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good - have had the washer for about a month and no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well some weeks in! Great value for the item you get. No complains so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a first time home buyer and decided to go Samsung on all my appliance. Works great and you can even manage them on the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer looks great, people we’re great also besides the fact that they didn’t install it when I cleary asked for that but other then that the washer is good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was the best investment option for my family everyone enjoys laundry day thanks to the different functions this appliance offers.

    I would recommend this to a friend