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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 3,541 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old school welcomes new school. Initially I didn’t like it, but has learned to love it since it effectively works and meets my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an amazing washer. it has so many different wash cycles. I have been able to wash my husbands work clothes with ease and they are spotless!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bree, it is great to see that you are getting superb results from your Samsung Washer. We thank you for taking the time to post a review and welcome you to our family. Thank you for choosing Samsung as your trusted brand. ^Brad Samsung

  • Rated 5 out of 5 stars

    Much needed and satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in need of a washer after 20+ years with my previous one. Samsung sets the bar for innovation in technology and this product, lives up to the standard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and affordable machine however I had to send back due to not fitting

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    stuck with a defective washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this matching set, best buy wouldnt deliver to my location so i had to do in store pick up, i drove 2 and a half hours to get it, 2 and a half hours home, put everything in and the drain pump on the washer is defective and damaged, i have been trying for hours to get this resolved, nobody can give me a straight answer other then take it back to the store, i am a disabled veteran so the one trip to get it was a lot for me to handle, why cant they just put a replacement washer in a geek squad van and come get the broken one, not to mention that the washer is now full of water but because of the drain pump cant drain, i am not impressed with the new way best buy is doing things

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello guyinwalden! We are sorry to hear that your drain pump is not draining as it should. Please know that as the manufacturer we hear your concern and would like to provide a link to help rectify the concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001013/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143984781
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer. It really gets our clothes clean. Only problem is the tub is deep so I got a grabber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very nice and quiet,the dryer is everything I could ask for. It’s a very nice set please with this purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't by this model, we bought this dish washer brand new, the problem is, that water valve connector, it's made out plastic, I expended $200 in ceiling tile because the water valve broke and the water went down in my basement

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Ricky! We would like to speak to you directly about your dishwasher to see what options we may have available for you. If you would like to contact us directly, please reference ticket number 1141336695. We can be reached via any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca Samsung

  • Rated 4 out of 5 stars

    Rrrr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little loud during wash cycle, but would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ilove this washer. It has different options on it to wash, more important is the great service I got at best buy. they were very patient and helpful

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have the dishwasher installed by the BestBuy team. From the moment they got to my house, they were coming up with excuse not to install it. First, they said we needed a longer hose. Then, they said I need a shut off valve and refused to install it... this is not the first time I upgrade my dishwasher and I never had a problem before!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery and install are a joke!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator, stove, microwave, and dishwasher are great. No issues with the items. The issue we had is the delivery and installation is not really installation. It is mostly delivery. The install is a joke. They claimed they didn’t know how to install it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.

      To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Your reference number is 1144548291.

      -Noraina Samsung

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer. They work great. Havent had any issues yet. Just havent figured out how to connect them to the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love our washer!!! Everything’s straight forward on the panel. Love the song that plays to let me know clothes are done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer plenty of options specially sanitize .. the one thing that I hate if you put a bedding with cloth it keeps on giving me an error

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Cycle time

    Rated 5 out of 5 stars

    Highly recommend. Worth the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this dishwasher for almost 5 years now. It is by far the best dishwasher I’ve ever owned. I can’t hear it running at all from 10 ft away. It cleans very well. The adjustable racks and the 3rd rack make fitting everything in a breeze. The door automatically opens for the last 10 minutes of drying, so things actually get dry inside. It dings pleasantly at the beginning and end of those last 10 minutes - though that can be shut off. The smart features are very helpful - including letting me know when it is out of rinse solution. We have had zero problems. The normal cycle takes around 2.5 hours, which seems a bit excessive. But we use the auto cycle - as recommended by the Smart Things app - which automatically detects soil/grease level, and usually results in a shorter wash cycle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great - but does seem to have very lengthy cycles

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad door design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher works and is very quite but is now worthless to me since after only 2 months the door doesn’t seal and leaks water all over the floor.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Agitator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our clothes started to smell more fresh with the agitator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine to get the work done. It could be better

    I would recommend this to a friend