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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3541 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 3,541 reviews
  • Rated 5 out of 5 stars

    Actaully makes washing fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect in size and weight very efficient and saves on energy.... Just wait for the ending !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Samsung Washer for the price. We bought the matching Dryer also. Glad BestBuy had in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son enjoys it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son and his new house. He loves it and he enjoys watching it fill up. Lol

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I appreciate you sharing your positive experience! I am so glad he loves his new Samsung washing machine. You are the best! ^Shay Samsung

  • Rated 1 out of 5 stars

    Doesn’t clean the dishes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with this dish washer. It does not clean the dishes at all. I always have to hand wash the dishes before putting them away. It is extremely small as well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Mike, I understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your opinion matters to us. We are here to help. I am including a link to a helpful troubleshooting guide to support your concerns on the cleaning performance (https://bit.ly/3m72JZv). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143979220) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena Samsung

  • Rated 5 out of 5 stars

    Installation was great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer is perfect love everything about it. Would recommend this washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and runs grat so far! Has tons of space! Couldnt be happier.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product, horrible customer service, DO NOT SHOP THIS PRODUCT OR FROM BEST BUY! They are a scam!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to provide us with details on what's causing your disappointment and see how we can make things right.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    I loved my washer machine samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer machine that I haven’t ever seen.Best buy always the best

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience total tech & contractors

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. Came damaged inside but could only notice after wife told me she was having difficulties pushing the bottom drawer inside. Horrible support.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Daniel,

      Thank you for letting us know about the problem with the bottom drawer of your dishwasher. We apologize for the inconvenience it may cause you.

      To help you with this, you can check the warranty information of your dishwasher on this link: https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA.

      For further assistance, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Customer Care Support: 1-800-726-7864

      Thank you for choosing Samsung, and have a great day!

      Ticket number: 1144183224
      ^Rainly Samsung

  • Rated 1 out of 5 stars

    Serious mechanical issues

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 6 months and first the auto release stopped working and then now it will not start and stuck on auto. Trying to get Samsung out has been a challenge. Still waiting for repairs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142832205. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    The best from bestbuy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Smasung washing madchine. It was a good steal and works perfectly well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy...!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy for a verry good price...!! 10 out of 10 happy customer here..!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am unable to properly rate this as your installation crew did not install it. And then your store sold it before it could be rescheduled for installation.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product,received my first one damaged but as quickly replaced and works awesome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is the only samsung product that we are unhappy with. It does not dry the dishesand it does a terrible job cleaning them. I wish we would have never bought it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BrianM,

      We understand that having dirty dishes can affect our health.

      I have provided a Samsung link below that can help you and make your experience even better.

      Dishes are not cleaned after the dishwasher cycle.
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/

      Samsung dishwasher does not dry the dishes.
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      You can also watch this Samsung video link: https://www.youtube.com/watch?v=bajCw_H-njg

      If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145175694, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    BestBuy is awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung washer. It was installed carefully and instructions were given on its use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very quiet.. I would recommend to anyone who is looking to stay under $1300 for a set!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lucky to have this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super happy with the product and the prompt service provided by the installation team!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are the lucky ones! Thank you for this amazing review and being the best part of Samsung! ^Shay Samsung

  • Rated 5 out of 5 stars

    Get delivery guys

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our washer so far. They guys who delivered and set up did a great job and were super nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Glad I Went To Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. Has all the bells and whistles and the price was great.

    I would recommend this to a friend