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Customer reviews

Rating 4.6 out of 5 stars with 872 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.4 Cu. Ft. High-Efficiency Top Load Washer with ActiveWave Agitator, particularly its cleaning performance, quiet operation, and ease of use. The washer's capacity and agitator are also well-received, and some feel it is offered at a great price and is just the right size. However, some customers have reported issues with reliability, the spin cycle, water temperature control, and the washer's balance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 872 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I never buy Samsung when it comes to appliances. Yet, it’ll be the first of many times. I’ve always been special when it comes to Samsung. So far it’s been proving me wrong, and I really hope it last me for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does a great job!! I was in need of a washer and dryer and this set works extremely well. Im happy I went with samsung because they have a good reputation. Happy camper :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than my front loaders!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the washer dryer combo and I am not disappointed. Replaced an older set of Frigidaire front loads that we’re having issues. Samsung is a great value for the price. Tons of features and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer, very easy to use. I love the WaterJet feature. Allows you to soak the clothes a little prior to washing. Also, easy to clean detergent cup without moving away from the laundry area. Clothes always come out very clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works, but I'm sure there are better options.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if this is some silly EPA requirement, or if this is how Samsungs simply operate, but it makes us wash clothes differently than I have for the last 27 years. I have always started the water running, then put the detergent in. The water mixes with the soap while I load the clothes. It also allows me to rinse the detergent cup clean. With this washer, nothing runs until the lid is locked. You put the detergent in a tray, load the clothes, and then shut the lid and start it. Then the water runs. Regardless of the reason, it is a time waster. At least this machine has separate spout, so we can rise the detergent cup out. The down side is that the machine drains all this water out, and doesn't allow it to fill up. This machine also begins rotating the clothes before it fills up with water. Unknown why it does that, either. With the clear lid, I can watch it agitate. I'm not impressed. The clothes that are on top of the load remain on top of the load; I don't see them getting sucked down like every other washer that I've ever used does. This black finish also appears basically brown under our daylight LEDs, making it look like a retro finish. Again, not impressed. Upside? It plays a lovely little tune when the cycle is finished.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello travishsks, we understand your concerns with your washing machine and we thank you for sharing your experience. We manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. To help determine how much water your load is going to need, the washer will first use Weight Sensing. After it drains any water that's in with the load, it rotates back and forth for 2-5 minutes and weighs the load. Here is a link to a helpful troubleshooting guide to assist you with getting the best cleaning performance (https://bit.ly/3HHvZOK). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144053889) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Effective but noisy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one week, the machine does a good job cleaning. It has a good assortment of cycles and temperature. makes relatively loud noises including gurgling noises in operation, which is louder than our dishwasher.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy with Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has delayed start and keeps the power in off mode, when not in use. I'm still learning all its functions. It's also deeper than my last washer, so a larger capacity means fewer loads!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very Impressed!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first new washer in almost 20 years, I am really impressed with the quality of this machine. My clothes seem much cleaner and spin out more thoroughly, making drying time much quicker. Very efficient machine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice machine. Runs fairly quietly. Has lots of wash options....more than I probably will ever need. So far, Im happy. Clothes are clean. No issues or malfunctions.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t love it - messes up more often than not (clothes are soaked at times as water doesn’t drain properly - has weird U6 message - takes hours to get done correctly) very disappointed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a working washer for you to have clean clothes, Jovi. Let's go ahead and check this error code.

      Error codes play a vital role in making sure your washer stays in good condition, and give you a starting point if there are ever any issues. Please check this link for details.

      Samsung washing machine information and error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Usually, improper installation or balancing of the washer is to blame. Please check this link for details.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      To get the best results when you’re doing laundry, it’s important to consider the weight of each load that you’re washing. Small, heavy items can overload your washing machine and dryer just as much as large, lightweight items. Please check this link for details.

      The best laundry load size for your Samsung washing machine and dryer
      https://www.samsung.com/us/support/answer/ANS00080262/

      When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.

      Cycles, settings, and features on your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.

      Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145422195) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love the look and hardly notice while its running

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardly even notice its on, in my Apartment, sleek design, got it on discount as well, had it for a about 2 weeks but i already did a lot of loads, cant wait to get the dryer for it as well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Smart Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this Samsung washer, but the two things that I think that they can improve on is the stain prevention from washing jeans and the vibration could be a little less. It does a great wash and I like all the options.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung washer is all good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. Holds a bigger load than our old washer. See-through top is very helpful to check cycle. Detergent and fabric softener dispenser are must-haves.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functions are easy to understand and washes really well. Door locks when washer starts and you have to hit pause and wait for the washer to stop for it to unlock. Overall very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and very easy to use. I’ve always been hesitant with the new smart washers but with this one all settings are straight forward

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I love the whole look of this washer machine. It works great and I love the see through top. It is so easy to operate. I’m very happy that I got the set.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    traditional washer for the win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had bought a washer with an innovative look (side ways) worked horrible, went back to the old school design and runs smooth and washes fast

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing Samsung washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovin this machine. My clothes get so clean, i feel as if they havent really gotten clean the last couple of years using commercial laundromat machines.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    BUY THEM

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ABSOULUTELY LOVE MT WASHER AND DRYER COMBO. I BOUGHT THERE FOR MYSELF AS A 21ST BDAY PRESENT AND I LOVE THEM SO MUCH. MY CLOTHES LOOK AND FEEL BRAND NEW WITH EACH WASH.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice machines

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both appliances are great. Easy to use. Best buy techs were professional and courteous when setting up. I am skeptical about machines being all electronic but so far not disappointed

    I would recommend this to a friend