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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 872 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.4 Cu. Ft. High-Efficiency Top Load Washer with ActiveWave Agitator, particularly its cleaning performance, quiet operation, and ease of use. The washer's capacity and agitator are also well-received, and some feel it is offered at a great price and is just the right size. However, some customers have reported issues with reliability, the spin cycle, water temperature control, and the washer's balance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 872 reviews
  • Pros mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE the fact that it has an agitator and that you can control your water level. Those were the top 2 items that I was looking for!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Very user-friendly. We got this at the matching dryer on sale for the new year and they have been a great buy so. I would definitely recommend these.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Solid washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it should and gets the clothes clean. I got this on sale otherwise it is over priced. Hopefully it lasts a few years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t ever buy this washer or any other Samsung wa

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for 2 years it was delivered damaged and I didn’t know until I called in for repair because it wasn’t working properly. Bestbuy should have replaced it instead they just ordered the part and fixed it. Then it started pausing mid cycle and it smells as if something is burning inside . Bestbuy came again and replaced the computer it continued with the same problem happening occasionally. But now 2 years later it is continuously stops mid cycle and smells as if something is burning inside and also now it puts what looks like black mud all over clothes and I have to rewash constantly and waste detergent and softener . I will never purchase a Samsung washer again 2 years it should be working perfectly

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Knowing the condition of the washer must've been disappointing. Let's help you, JuanV.

      If the appliance emits a burning smell or smoke, unplug the power plug immediately and contact your nearest service center. Failing to do so may result in electric shock or fire.

      When your washer stops mid-cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links included; kindly visit them.

      The Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      This additional link will help rectify the washer's cleaning efficiency. We highly recommend visiting the hyperlinks.

      The clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147556831, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking machine with large capacity. Had several error codes where the load stopped. Wash cycles are long even on Quick wash. Cycles are over an hour, 40 minutes plus on quick. Clothes do come out clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Samsung 4.4 cu ft agitator washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time.old machine was removed and new machine was installed with new hose’s.no leaks and washer performs great.no problems. Great price on washer from Best Buy was on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service. Washer tub too deep.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was earlier which made it a wonderful start. The 2 delivery technicians were what we’d all want: knowledgeable, pleasant and as helpful as the could be. Instruction given to operate washer, no spills, no damage. Exceptional experience. The washing machine has a problem for me. At 5’1”, I cannot reach all my laundry at the bottom . I can barely reach it at all. I was told that it’s a common problem with newer top loading machines. Be aware when purchasing any washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is very easy to use. I bought the matching dryer and they work great together.. I highly recommend this washing machine !

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer exceeds my expectations. Holds plenty and does a great job getting everything clean. My mom was so impressed she came to visit she ordered one for herself!

    I would recommend this to a friend
  • Pros mentioned:
    Agitator

    Rated 4 out of 5 stars

    NikkiP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, washed good, I like this was better than old Samsung that detected your water level with this one you can add more water needed to wash better and has an agitator. Overall good washer

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jahan, I want to say congratulations on your new Samsung Washer and appreciate you taking the time to share your feedback. We are glad to see that you are pleased with our newer design. We want to send you a great big welcome and thank you for choosing Samsung for your family's home. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I bought this to replace a whirlpool washer that was a fiasco since day one , I’m amazed with the great performance of this Samsung washer

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another Samsung product that has not let me down. I’ve owned so many different brand washing machines and none will ever work as great as this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Next Level

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung washer … it has the Active WaterJet that lets you pretreat your clothes before watching. It’s quite quiet with a groovy blue display set up.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I couldn't agree more, aljspr70! The Active WaterJet is just one of the totally awesome features this model has to offer. ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of Samsung products but this washer does it’s job. Not a fan of the matching dryer- will address that in the dryers review

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A NIGHTMARE!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS THE WORST WASHING MACHINE I HAVE EVER OWNED. IT LEAVES EVERYTHING ON THE FABRIC. EVEN DIRT OR LINT AS SMALL AS PEPPER. PAID EXTRA FOR GEEK SQUAD "SUPPORT" THEY CAME OUT AND TOLD US TO KEEP DOING WHAT I'M DOING WHICH IS JUST SHAKING ALL THE DEBRI OFF AFTER IM DONE WASHING THE CLOTHES! AWFUL! IT ALSO KILLS ALL OF MY DARK COLORED CLOTHES, SMALL LINT STICKS TO THEM AND EVEN THE DRY CLEANERS CANNOT SAVE THEM! THIS THING IS GARBAGE! HAD IT SINCE AUGUST, IT IS NOW OCTOBER. THIS THIS IS A NIGHTMARE, SAVE YOURSELF TIME AND MONEY!!! NEVER BUYING ANYTHIHNG FROM BEST BUY OR SAMSUNG EVER AGAIN!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is where it is at. Cleans well, it’s quiet. Actually light enough that I can slide it by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It washes and practically dries them

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this washer for 6 months and no problems. Installation was easy and had it running in no time. Don't forget to balance it according to instructions when you install it. (very easy). It has a nice big bin for large loads. It has many wash features. I like the quick wash options. (medium load takes about 40 mins). The spin cycle is very thorough and practically dries them, which makes drying time a lot shorter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far, we've had the washer for about a month now. It washes well and i am able to fit a king size comforter in it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Black brilliance!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the black matching color of my washer and dryer. Both work very well for the price I paid for the matching pair! Totally satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer of wonders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Quiet! Many different settings to choose from and plays a little tune to notify you when it’s done. Happy with my purchase

    I would recommend this to a friend