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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,534 reviews
  • Rated 5 out of 5 stars

    Samsung linear wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice dishwasher. Wasn't sure about the "pop open to vent" at end of cycles. But actually much better than our old 'side venting' unit that ended up damaging paint on adjacent cabinets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the installation and the product? The best buy install team was right on time a did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SO quiet. Works great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is SO quiet. It works great. Our friends are all jealous that we can actually have conversations while the dishwasher runs. :)

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Lasts only two years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted two years. Just a couple of months over. Motor dead

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We would love to discuss your dryer more to determine how we can best assist you.

      Please see page 56 of the manual for the limited warranty coverage for the unit's motor.

      Hi One (1) year parts and labor
      Five (5) years Linear Motion Parts*, Printed Circuit Board, Racking and Stainless Door Liner & Tub for leakage (Parts Only) *Linear Motion Parts: Belt operating AC motor (Motor Geared), Belt V-Timing, Rail, Holder Rail (Front Up, Front Low)

      Manual
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (GCIC) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Samsung smart dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My samsung dishwasher is soooo Quiet...Im loving it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Affordable and gets the job done. They look great and perfect size. Have no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was amazing im absolute I love with my new washer and dryer and it was on a amazing sale.!!

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Defective 2 months in

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective piece. Stopped working 50 days in. Called Best Buy. They sent 3rd party installer for "diagnostic" and they claimed the original installer, another 3rd did a poor job so now its defective. Called Best Buy back, opened a case, got a run around and had to ultimately reach out to Samsung. Always but the best buy warranty, folks.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the available updates regarding your claim.

      Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147442960) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one was DOA but they replaced the unit with no issues and the new one works like a charm

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Liked it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the looks for this washer. It cleaning is really great and very easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer! Super easy to use, great features, and lots of room for big loads!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent great customer service and Support. I will buy from Best Buy first !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Judy Bongard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new dishwasher! This purchase was so flawless. Les in the shakopee store got it ordered for me and set up the delivery. The delivery and install was great with 2 fellows from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adjustable for all items

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Woo ok many features to this dishwasher , love the adjustable racks as well as adjustable spikes to accommodate larger items . Easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first dishwasher. It looked very pretty. Unfortunately after 17 months it started leaking from water wall motor. This repair seems too costly and it's probably better just to purchase a new dishwasher now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Getting the best performance of the appliance is what we also want for you, Alexandra. We're here to help you with your Samsung dishwasher.

      A visibly leaking dishwasher can be troublesome, and this guide can help fix this.

      The dishwasher is leaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001021/

      Leakage check see page 51.
      https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf

      To better assist you with Samsung products, please reach us with the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1145377366) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Perfect Washer!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About 2 years of usage in a great condition and hopefully it'll continue to service as expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worst experience with a dishwasher

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly I have never experienced worse service. If I could give minus five stars I would not hesitate. There were 3 attempts to deliver and install this dishwasher. We were super patient and understanding with the whole process but there is a limit. First time the installation crew decided that there is a connection that Samsung requires them to put on that was reported to have a defect so they left with the dishwasher, never attempting the installation because they were afraid to be liable in case something would have happened in the future. And they insisted the dishwasher should be replaced. We scheduled a next appointment - only available 2 weeks later. The crew that came next was not aware of any issues the previous crew reported. So we don’t know if the appliance was really replaced. They attempted the installation but the unit never started always returning a bunch of error codes - the crew decided that this might have been due to the fact that the dishwasher was stored in the truck overnight and might have froze. They left saying that maybe it will start running again if it stays indoors for 30 min but if the error codes are still there the appliance maybe damaged. The error codes never disappeared despite our efforts to trouble shoot - switching the power off. We scheduled another replacement. Another week down the road. The team that was supposed to come and deliver never showed up but the Best Buy system would show as delivered. Dealing with customer service of Best Buy was a nightmare. I will spare details. Suggestion if you can buy elsewhere don’t hesitate don’t do it in Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate your informing us about your experience with the delivery and installation of your Samsung dishwasher.

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product for the price. I could not be happier with mine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good powerful machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine. Best I’ve had in years. It’s powerful. Even in its fast setting it does an amazing job.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 2 out of 5 stars

    quiet but not worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall an extremely quiet operating dishwasher, you'd never know it was operating. now for the negative I have to constantly rewash dishes I'm not too happy and wouldn't recommend

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      Let's make your doing the dishes enjoyable.

      We recommend checking the resources below for steps to take when the dishwasher does not clean the dishes properly. Kindly click on the embedded words.

      Dishes not clean
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146025743) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung