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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 3,534 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance is the best buy for your buck and its worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far is awsome and holds alot of clothes and the features are fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes my clothes very well. You can see that your clothes are clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but still trying to understand the different settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Dishwasher!! The Installer was very professional and did a wonderful job!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t love it - messes up more often than not (clothes are soaked at times as water doesn’t drain properly - has weird U6 message - takes hours to get done correctly) very disappointed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a working washer for you to have clean clothes, Jovi. Let's go ahead and check this error code.

      Error codes play a vital role in making sure your washer stays in good condition, and give you a starting point if there are ever any issues. Please check this link for details.

      Samsung washing machine information and error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Usually, improper installation or balancing of the washer is to blame. Please check this link for details.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      To get the best results when you’re doing laundry, it’s important to consider the weight of each load that you’re washing. Small, heavy items can overload your washing machine and dryer just as much as large, lightweight items. Please check this link for details.

      The best laundry load size for your Samsung washing machine and dryer
      https://www.samsung.com/us/support/answer/ANS00080262/

      When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.

      Cycles, settings, and features on your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.

      Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145422195) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    My Samsung Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I have used a Samsung appliance and so far I have no complaints. Am still getting use to it and how to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working in 2 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this dishwasher about 1 months ago, then for some reason, the whole control panel stopped responding 2 weeks after the installation. We contacted the Best Buy customer service at first but they told us we would need to talked to Samsung. So we did. The technician came in 1 week and told us that the power was on, so there might be something wrong with the mother board. So he ordered the mother board and came in 1 week after. After 20 minutes of trying to fix it, there was still no luck! The technician was frustrating because he had been working for this job for 30 years, and he couldn't figure out what was going on with the dishwasher. He basically told us to never purchase a Samsung appliance because they made it way too complicated to fix. The technician is going to order another part for us and come in again to see if that would work next week. We are crossing our fingers. We have had this dishwasher for 1 month, and half of the time is our of commission (2 week of using, 2 weeks of trying to get it fixed and still waiting)! And based on the fact that this Samsung dishwasher with great reviews broke down in 2 weeks is just unacceptable!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good Afternoon YCMILLER! Thanks so much for bringing this matter to our attention. We are happy to hear that you are on your way to getting the issue resolved.
      Thanks for being the best part of Samsung. ^Nic Samsung

  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    Not Satisfied with BestBuy Sales Department

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaked after 4 years. I did not have the protection plan. I ordered exact same model as it is with my old one as this is a quiet model. Sales depart promised me a discount. I did not get that discount. I wrote a long letter to complain. Nobody responded my complaint letter.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      This experience must've been upsetting. Let's help you with the leaks, KorkutOzuyener.

      To help diagnose the causes of the water leaks, kindly follow the troubleshooting guide below. There are recommended embedded links; kindly visit them.

      The Samsung dishwasher is leaking, or has a leakage error:
      https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking

      To better assist you regarding the discount, don't hesitate to contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Works good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now if you have a hard wire hookup as I did tends to be in older homes the installer will ask you to put in a plug outlet you tell them to wire it up like the one they took out and they will do it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase, leave our clothes so soft and clean, and definitely a good size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and clean design!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung always seem to be ahead of everyone else in terms of design efficiency and price ! I love these appliances!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product other than the dishes don’t dry completely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s so pretty I can’t stop looking It

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Samsung dishwasher seems to be doing great just using on express wash but I also prefer the normal wash to buff and happy with using express wash for everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems after 2 years. The self cleaning feature is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    The price is not a reflection of the quality.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is a hunk of junk. One star because I have to and because it is as quiet as it says it is. It immediately started to fall apart. The top rack is supposed to be adjustable height, but one side of it will not stay up no matter what. The washer blade falls off several times a week. The tines that separate dishes on the bottom rack are loose and fall over. The racks and materials are cheap and break and bend quickly. I wish I had picked something else.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JulieJones,

      We appreciate you informing us that your Samsung dishwasher started to fall apart. One side of the top rack will not stay up, the washer blade falls off several times a week, and the racks break and bend quickly. We apologize for the inconvenience and will gladly look into this for you.

      Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
      https://www.samsung.com/us/support/service/warranty/DW80R9950UT/AA

      For reference, you may check the link below for information about the best way to load your Samsung dishwasher.
      https://www.samsung.com/us/support/answer/ANS00062443/

      Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number (1144873265) to help our team pull up your information.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed!!! I love samsung products and really respect the brand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it just make sure your wash room sits in a even part of your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good dishwasher

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes dishes very well without having to rinse them first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new Samsung washer it’s nice. Will recommend this unit to family & friends.

    I would recommend this to a friend