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Customer reviews

Rating 4.3 out of 5 stars with 3534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 3,534 reviews
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Samsung Dishwasher - Bad Experience

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dishwasher in June 2021 for just under $500 and it no longer works requiring a visit by a service repair person at a cost of ~ $300

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mid

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mid washer, nothing special does the job, nothing special.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Gordon,

      Thank you very much for your observation for our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      Melardo Samsung

  • Rated 1 out of 5 stars

    Secret to no one but me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy a Samsung dishwasher. It’s finicky water sensor died and gif mad two days after i bought it. As the tech came in to fix it he proclaimed its likely a Samsung as though it’s a common issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Curt F,

      It must have been incredibly disappointing to have it stop working right after you brought it home—especially when the technician immediately recognized what was going on like it was something he’d seen plenty of times before. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your dishwasher.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number 1149569511 to help our team pull up your information.

      Leo Samsung

  • Rated 2 out of 5 stars

    Don’t recommend to buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid 1,000 dollars for this Samsung dishwasher and it filete even dry my dishes

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GilbertR,

      We know the inconvenience of dealing with a dishwasher that does not dry the dishes. Let us assist.

      We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.

      Samsung dishwasher does not dry dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.

      Improve your dishwasher's drying performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      Samsung dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148244007) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    great Dishwasher

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is super quiet looks great and so far so good. The install was quick and easy with total tech

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is where it is at. Cleans well, it’s quiet. Actually light enough that I can slide it by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It washes and practically dries them

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this washer for 6 months and no problems. Installation was easy and had it running in no time. Don't forget to balance it according to instructions when you install it. (very easy). It has a nice big bin for large loads. It has many wash features. I like the quick wash options. (medium load takes about 40 mins). The spin cycle is very thorough and practically dries them, which makes drying time a lot shorter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far, we've had the washer for about a month now. It washes well and i am able to fit a king size comforter in it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just getting the points for the review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is alright, i don't like the third rack, but they ask had that. The top rack keeps getting stuck

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Bethany, I understand where you are coming from. At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144146525) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Second Samsung And It Failed Also

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher was the replacement for the first one that broke. This one broke within a year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Black brilliance!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the black matching color of my washer and dryer. Both work very well for the price I paid for the matching pair! Totally satisfied.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed with Samsung and Best Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the product on Jan 30, 2022. Delivered one month later. Then a few months later had to get it repaired due to the nozzle problems. Now the machine is dead at the one year mark. Not dispensing any detergent from the dispenser. Extremely disappointed that we now have box unable to function. During the same period (Jan 2022) we upgraded all our appliances to Samsung. They had to replace the microwave after a few days. Next it was the gas range, leaking with defective burner. This cannot be real.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day, LeroyM.

      We want you to be able to enjoy using your Samsung appliances for years to come.

      This guide will take you through some key elements to check and follow, such as putting the correct amount of detergent in the dispenser, increasing the water temperature, and checking for obstructions if your dishwasher does not dispense.

      Detergent does not dispense or dissolve in Samsung dishwasher:
      https://www.samsung.com/us/support/troubleshooting/TSG01000970/

      To get the best performance out of your dishwasher, it’s important to use the correct detergent and rinse aid. 

      How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
      https://www.samsung.com/us/support/answer/ANS00066253/

      You can also check the water requirements for your dishwasher to make sure you are using the correct temperature and pressure.

      Samsung dishwasher water supply requirements:
      https://www.samsung.com/us/support/answer/ANS00080767/

      Please contact your gas provider or local fire department and follow their directions on the next steps to take if there is a gas leak in your range.

      You may also visit this link (Gas smell from Samsung range) for more details.
      https://www.samsung.com/us/support/troubleshooting/TSG01001945/

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145653179) to help our team pull up your information when you message us.

      Have a wonderful day!

      —Vannesa Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer of wonders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Quiet! Many different settings to choose from and plays a little tune to notify you when it’s done. Happy with my purchase

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refund without sending a replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a dishwasher at the store, they came to delivery and the product was damaged, instead of sending another one, they canceled my order, now i have to waste my time again looking for another dishwasher

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we want for our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns.

      Have a great day.

      -John Samsung

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Terrible Dishwasher

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this dishwasher for 1 year and had to have 4 different repairs so far.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this model was available with or without the agitator.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Gamer, I am glad to see that you are having a great experience with our new design of our Samsung Washer. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It makes washing fun!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so excited to have this new washer with all the bells and whistles. It makes washing fun... kind of! Lol

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung vader washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am VERY pleased with this washing machine! It is so easy to use and has features i didnt know I needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Known issue with door release - Samsung disappoint

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for a seasonal home. According to the unit it ran 35 cycles before the auto release door feature broke. A known issue if you look at Samsung community - because a seasonal home it broke 5 months outside of warranty - Samsung will not ship me the $20 part they will only accept sending a $300 service reapair (but the part will be free)

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings!

      I understand your frustration and can appreciate the challenges you're facing with your Samsung dishwasher at your seasonal home. Let us help you.

      I have shared the website of our authorized distributor for parts and accessories below. Please visit the link to check on the availability of a compatible part for your dishwasher model.

      https://samsungparts.com/pages/supports

      We would love to speak to you directly as well about your experience and determine what steps can be taken to help with your dishwasher model:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number 1147349658 to help our team pull up your information.

      Leo Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very Nice Buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice buy, work’s wonderfully well! Quiet and efficient and I live the water spout feature!

    I would recommend this to a friend