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Customer reviews

Rating 4.3 out of 5 stars with 3534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,534 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has done a wonderful job getting our clothes clean!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsumg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from school to these and I love it.I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and easy to use very pleased with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im loving my new washer. It runs so quite and smooth.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    another dud

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I am about 6 months from my purchase and it no longer works, I'd say don't bother with this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi anotherdud,

      We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher not working. Don't worry we will surely notate your feedback about this matter.

      I highly recommend checking on this link for basic troubleshooting guides:
      The dishwasher does not turn on:
      https://www.samsung.com/us/support/troubleshooting/TSG01001914/

      Reset the dishwasher:
      https://www.samsung.com/us/support/answer/ANS00087943/

      For other troubleshooting guides that may help with dishwasher issues:
      https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/

      You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
      https://www.samsung.com/us/support/answer/ANS00076793/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144354762

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Top loader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has been in service for two months, so far so good. Does the usual things, hopefully it will keep doing its job for years to come. Delivery went as expected, no damage to unit noted, delivery team was clear on scheduling and arrival times.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there extremeXL, I congratulate you for choosing Samsung for your new Washing Machine. We are happy to have you join our family and welcome you to our family. Thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love ir

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Cleans well and I love the water spray option

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I purchased a Samsung Refridgeerator and this dishwasher. Both garbage, refrigerator makes constant gurgling noise, a friends Samsung fridge also makes this annoying noise and the dishwasher top spray arm keeps falling off, it doesnt snap on like its supposed to and when you pull the top tray out it drops to the bottom shelf.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how it feels going through all this with your Samsung appliances, JamesC. We're here to help.

      We suggest referring to the resource provided below to help you identify the cause of the noise from your Samsung refrigerator. Look at the guide and select the "Hissing, bubbling, or gurgling" section for troubleshooting steps. Additionally, the guide includes a video link you can watch from start to finish.

      Understand the noises coming from your Samsung refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      For further assistance with the dishwasher top spray arms, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146719627) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Dishwasher Leaking

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this dishwasher and about 4 weeks later it started leaking everywhere. Samsung came out to look at it, but attempted to blame it on the leveling. Pulled the dishwasher out and verified again that it was level and it is still leaking water. Going to have another Samsung worker come out but this may end up being a big bust and a $1,000+ loss if I have to replace it myself.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your patience with this, Codeman5788. It sounds like you are on the right track to getting this issue resolved. We hope you are able to enjoy your dishwasher again soon, and for a long time. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Used damage dirty excellent condition open box ite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an open box supposed to be in excellent condition. It was used damaged dirty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment about the dishwasher's status.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Washer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans good and pretty quiet. Perfect smart washer.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Dishwasher poor quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage dishwasher, broke with error code within 120 days of purchase, technician unable to fix it on two visits. Avoid

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Dishwasher displaying an error code. You stated that your appliance was only 4 months old. I would love the opportunity to chat and see how we can help resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143157994. We thank you for being a part of our growing Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine with useable features, so far we have been using it for a month and like it very much. I like the self levelling feature, but there's a concern that the bushing or springs or whatever they are using might wear out and expected life may be reduced, time will tell. Happy with the purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exact after 4 months o am seeing issues. It smells even though you did self clean. Call Best Buy they said talk to Samsung guy came from Samsung didn’t do any thing just said it’s Best Buy fault they did not install properly. He didn’t even touch any thing. Cheap quality products. Better buy American . I wasted lot of money bought all the bad quality appliances. If you have money you like to waste it then buy Samsung.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy worst service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service. My washer was supposed to be delivered Dec 24 which is on my receipt. I called and the best delivery date is Jan 14 or I can pick up on the 7th.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Samsung washer/dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had a new washer/dryer in many years. At first they were a bit intimidating (technology) but these are so wonderful! Clothes are cleaner and so many amazing features! Delivery was on time, efficient, and professional! I’ll certainly be back when I start my kitchen revamp!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Again will I buy ANY Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years in, sometimes the door does when cycle completes, sometimes it does. The tines on the racks are flimsy, another low quality product from Samsung. I made the mistake of buying a whole kitchen suite, never again. Their support/service is on par with their low quality products.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello TomK,

      Thank you for bringing this to our attention.
      I’m sorry to hear you’re not happy with our product the Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
      We apologize for any inconvenience this may have caused you.
      The experience is not what we expect from our customers.

      To troubleshoot your concern here's are some links that might help you.

      Dishwasher door does not close
      https://www.samsung.com/us/support/troubleshooting/TSG01001919/

      Black rubber flap under the door on your Samsung dishwasher
      https://www.samsung.com/us/support/troubleshooting/TSG01001906/

      Samsung dishwasher cycles, options, and settings
      https://www.samsung.com/us/support/answer/ANS00084182/

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Reference number: 1144378786

      Thank you for choosing Samsung.

      ^Ross Samsung

  • Rated 1 out of 5 stars

    Would not buy again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for 13 months and this thing is a piece of junk. Was amazing for the first 6 months, but now I have had issues with 2 separate and large pieces just “falling off” and into my dishes. The cleaning is ok, but not great. Would not buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many attempts of damaged deliveries of a couple models I went with this washer. I have for a few months now. Overall it is a great washer. Have done small loads to bed sheets. I have not used all the options but it does have a good selection of them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Looks pristine, works like junk.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited about this dishwasher. After having it for about a year, it gave out. It did not properly clean the dishes, leaving residue and food remnants. Geek squad came out and said that its the motor and theres not much they can do. Please, purchase Bosch or some brand that does not sell TVS as well!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know how challenging it is to deal with a dishwasher not properly cleaning the dishes, Lydia. Let us help.

      Below is a link to troubleshooting steps when the dishwasher does not clean the dishes properly. In this resource, there are other links we recommend checking when the unit displays an error code or has blinking lights and how to use the dishwasher detergent. It also contains a guide about loading the dishwasher and cleaning its interior.

      Food particles on dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes

      You may also refer to the unit's user manual. See pages 47-48 for other recommended actions when dishes are not cleaned properly.
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      We have included other links to help improve the dishwasher's cleaning performance, cycles, settings, and options. Please watch the video from the start until 1:26 of the first link.

      Improve your dishwasher's cleaning performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      Samsung dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146700923) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung