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Customer reviews

Rating 4.3 out of 5 stars with 3534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 3,534 reviews
  • Rated 1 out of 5 stars

    Looks pristine, works like junk.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited about this dishwasher. After having it for about a year, it gave out. It did not properly clean the dishes, leaving residue and food remnants. Geek squad came out and said that its the motor and theres not much they can do. Please, purchase Bosch or some brand that does not sell TVS as well!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know how challenging it is to deal with a dishwasher not properly cleaning the dishes, Lydia. Let us help.

      Below is a link to troubleshooting steps when the dishwasher does not clean the dishes properly. In this resource, there are other links we recommend checking when the unit displays an error code or has blinking lights and how to use the dishwasher detergent. It also contains a guide about loading the dishwasher and cleaning its interior.

      Food particles on dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes

      You may also refer to the unit's user manual. See pages 47-48 for other recommended actions when dishes are not cleaned properly.
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      We have included other links to help improve the dishwasher's cleaning performance, cycles, settings, and options. Please watch the video from the start until 1:26 of the first link.

      Improve your dishwasher's cleaning performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      Samsung dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146700923) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started leaking after barely a month of use, Called solutions center, different answer given after every call on top of being put on hold at least 30 min each time , this despite being an “elite” member , and a geek squad plan Even went to the store where we bought it and was given another number to call still with the same result

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      HI Jrb3! We are sorry to hear that your unit is leaking and you have not received the resolution you were seeking. Please see the link I have provided to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1144126982
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher does not dry properly, leaves spots. Have tried different products with same results.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability
    Best Buy Employee

    Rated 1 out of 5 stars

    Not worth the price

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke down in a year & half and had to fix twice in middle

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Shalu,

      We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.

      Please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1146319817) to help our team pull up your information.

      Have a great day,

      -Ernest- Samsung

  • Rated 4 out of 5 stars

    Seems to be working fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still fairly new to me but seems to be working just fine. The laundry looks clean and smells clean. This purchase was a necessity after the 30 year old Whirlpool bought the farm.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    diswasher not very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not working good .. I but in less 2 most now is not working and

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AmarilisS,

      We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.

      Please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1146858369) to help our team pull up your information.

      Have a great day,

      -Ernest- Samsung

  • Rated 2 out of 5 stars

    Inlet Valve Issue

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water is leaking into the dishwasher through the inlet valve when we run the kitchen sink; this was installed by a licensed plumber.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good job but the settings reset after every use. Since I use the same settings for most loads it would be nice if it didn’t reset

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off customer service is the best I’ve experienced ever. The product itself...well I’m on my 4th replacement due to leaks even had geek squad come out to check the install to make sure it is in-fact a leaky unit and not a separate issue now due to production limitations from the pandemic I can’t get it replaced for another 3 months the only reason I have not asked for a refund is because customer services are so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cleanduds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far.Cleans great.Wish there was a more complete guide to different fabric settings but it runs and cleans great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dishwasher

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t even rate this. It stopped working on me 4 month after having it and the repair guy even told me he would never buy Samsung products that their customer service is the worse they will always only replace parts even if your item was on fire. Wish I knew this. I got all my appliances the same on Black Friday because they look good but functionally suck

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get your phone ready to call tech support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks awesome; however i used it twice and the motherboard qent out

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MarkA, we want you to have a working dishwasher to have clean dishes to help you with the motherboard.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146670887) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great set up and value.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up and great deal. Delivery was early and done is 2 minutes or less. I bought my own kits to set up but had no issues. Washer and dryer have both worked phenomenally well and would recommend them. Bundle is misleading. Dryer is front loading and it top loading.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this dishwasher. I replaced two parts in two years. Dishes won't come clean. I am now replacing the dishwasher. It is a piece of junk. Repair technician suggested staying away from Samsung. I'm going to give Bosch a try.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY ; DOESNT DRY.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this dishwasher. It doesn’t wash and it doesn’t dry! It washes with the bare minimum. And everything stays soaking wet no matter what cycle I put it on. Save your thousand dollars somewhere else. My 10 year old Bosch worked so much better!!! You would think putting it on the sanitize cycle being in there for three hours would get everything dry. Nope soaking wet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! We appreciate you taking the time to leave your feedback. I understand that your unit is not cleaning and drying as it should and we would like to help rectify the concern. The two links below will help rectify the concerns.

      Clean concerns: http://www.samsung.com/us/support/troubleshooting/TSG01000962/

      Drying Concerns:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference:
      1143825312
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 4 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look and functionality of the washing machine. My only complaint is that its a bit loud.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good washer. A few downfalls are the washing time, seems to take a long time and gets off balanced often.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Nick, thank you for taking the time to share you feedback on your Samsung Washer. I understand you have some concerns with the performance of the unit. I would like to provide you with some helpful guides to get your unit running efficiently. See links below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      If you need any additional support, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143788474. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It cleans my clothes very well and has a lot of washing options. Only issue I find with it is that the wash times are longer than I am used to.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    2 days and then nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working after 2 days. in Mid wash just lost power. Very strange

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello chefreno! Thank you for taking the time to leave a review. We are sorry to hear that your dishwasher stopped mid-wash! Please know that we are here to help. I have provided a link that will help rectify your concerns. (https://www.samsung.com/us/support/troubleshooting/TSG01001914/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143919117
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 1 out of 5 stars

    Not happy with Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to leave a review but it never made it into the house. Had a crease up by the controls . So delivery men returned it to the wrong store and it still has not come up as a return. I have spent at least 5 hours with people trying to help me. Ordered this in June and now they placed a new order and it won't be delivered until Aug 10. Meanwhile my kids and grandkids will be here in 11 days. We spent a lot of money on all new appliances and would expect better service.

    I would recommend this to a friend