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Customer reviews

Rating 4.3 out of 5 stars with 3534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 3,534 reviews
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new washer and dryer. Had great experience with friendly staff. Very simple and fast transaction

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a joke, bottom rack is useless. Put a pan with oil on it, after heavy program with zone and speed booster you remove exactly the same dirty pan as you put to wash

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi,

      Thank you for taking the time to leave this review.
      We understand that your dishwasher is not cleaning properly.

      When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed.

      Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/

      The cutlery rack is best suited for flatware and cooking or serving utensils. You can place cutlery and utensils randomly or regularly on the cutlery rack. For the most effective cleaning, heavily soiled utensils or items with baked-on foods should be placed in the lower cutlery rack. The entire cutlery rack can be removed if more space is needed on the upper rack for more oversized items.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide them with this number (1144948665) when you message us to help our team pull up your information.

      Have a great day.

      ^Charles Samsung

  • Rated 1 out of 5 stars

    stay away from samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well until it doesn't! breaking down in less than 18 months. purchased this 'quiet' dishwasher less than 2 years ago and it is already sounding like something is scraping. No use for it when it's suppose to be quiet

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Tanya,
      Thank you for bringing this to our attention.
      I'm so sorry for having some problems with your
      Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel

      We apologize for any inconvenience this may have caused you.
      The experience is not what we expect from our customers.

      To troubleshoot your concern here are some links that might help you.
      Samsung dishwasher is noisy https://www.samsung.com/us/support/troubleshooting/TSG01002056/
      Product Manual:
      https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf

      In case you have any other concerns you may reach us via the following options.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
      Reference number: 1144396336

      Thank you for choosing Samsung.

      ^Ross Samsung

  • Rated 5 out of 5 stars

    Appliance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung appliance i recommend it to all who needs a reliable unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beauty and a Beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is true to Samsung's form, as is the quality of this product. Looks great and performs very well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung is Garbage

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is garbage Do not buy. Customer service is a joke

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works great! Delivery was fast and easy. Service at the store was very helpful in assisting me thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not received

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave a 1 star because it’s been a month and I have not received the machine yet

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Installation was great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer is perfect love everything about it. Would recommend this washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and runs grat so far! Has tons of space! Couldnt be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works nice haven't bought a washer in 15 years got plenty of new bells and whistles compared to our old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Actaully makes washing fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect in size and weight very efficient and saves on energy.... Just wait for the ending !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharon Smith-Johnson of La Plata, Maryland

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung Washer. It can hold a very large load and has many options for wash cycles and water levels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I loved my washer machine samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer machine that I haven’t ever seen.Best buy always the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son enjoys it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son and his new house. He loves it and he enjoys watching it fill up. Lol

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I appreciate you sharing your positive experience! I am so glad he loves his new Samsung washing machine. You are the best! ^Shay Samsung

  • Rated 1 out of 5 stars

    Doesn’t clean the dishes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with this dish washer. It does not clean the dishes at all. I always have to hand wash the dishes before putting them away. It is extremely small as well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Mike, I understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your opinion matters to us. We are here to help. I am including a link to a helpful troubleshooting guide to support your concerns on the cleaning performance (https://bit.ly/3m72JZv). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143979220) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena Samsung

  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Samsung Washer for the price. We bought the matching Dryer also. Glad BestBuy had in stock.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is the only samsung product that we are unhappy with. It does not dry the dishesand it does a terrible job cleaning them. I wish we would have never bought it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BrianM,

      We understand that having dirty dishes can affect our health.

      I have provided a Samsung link below that can help you and make your experience even better.

      Dishes are not cleaned after the dishwasher cycle.
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/

      Samsung dishwasher does not dry the dishes.
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      You can also watch this Samsung video link: https://www.youtube.com/watch?v=bajCw_H-njg

      If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145175694, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Good buy...!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy for a verry good price...!! 10 out of 10 happy customer here..!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience total tech & contractors

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. Came damaged inside but could only notice after wife told me she was having difficulties pushing the bottom drawer inside. Horrible support.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Daniel,

      Thank you for letting us know about the problem with the bottom drawer of your dishwasher. We apologize for the inconvenience it may cause you.

      To help you with this, you can check the warranty information of your dishwasher on this link: https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA.

      For further assistance, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Customer Care Support: 1-800-726-7864

      Thank you for choosing Samsung, and have a great day!

      Ticket number: 1144183224
      ^Rainly Samsung