Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $359.99
Clearance
The comparable value price is $719.99

Customer reviews

Rating 4.6 out of 5 stars with 2543 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the 4.5 Cu. Ft. 9-Cycle Top-Loading Washer's excellent cleaning performance, quiet operation, and large capacity. Positive feedback also frequently mentions its ease of use and affordability. A small number of users expressed a preference for a traditional agitator, and some experienced occasional balance issues. Overall, the majority of customer reviews are positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,543 reviews
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    Dont make them like they used to

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer in May of 2018. We are a 2 person houshold so this machine gets moderat use. 4 years later and we are having trouble with the settings selector.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I dislike the new washer features, never fills up.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product functions poorly but well built. Best Buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Liked it but had an issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband works in construstion doing texture sprayer, it doesn't wash his cloths properly. I did a deep wash 3 times and the i put them in the dryer and dust was still coming off his cloths. By the third deep wash the machine started leaking as well. Other than those issue i like the washing machine

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok. The timing can get screwy but a rebalance fixes it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This could be better..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not meant for anything large.. blankets or to many towels.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Tvision. We are always happy to help. To further support your concerns I'm including the link to the user manual (https://bit.ly/2AJ0IL9) page 36 explains about selecting correct cycle for the clothing type. Thank you for choosing Samsung. ^Shifa Samsung

  • Rated 3 out of 5 stars

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no problems have not had any problems with washer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I wanted but it was unavailable by delive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disappointed. They had to replace items and it wasn't what I wanted.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but takes forever to wash. It has a long cycle but washes good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what i expected returned within 14days

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved the look and how large the inside was. once I started washing that's when I realized its bad quality. Pay attention to all the negative reviews, everything they stated was true. also met 2 people who had this for over 2years and complained of so many service calls.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok washer,I like the older washers better. I really do

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought it not used yet expecting to do a good job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item recommend to everyone who wish to buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not get out staines

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take multiple wades to get out even the smallest staines.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for 2.5 years and it is broken. Do not buy Samsung washers. I have been told by several repair people that these washers are garbage. It is true. Mine doesn't work anymore. The good things is I bought the Geek Squad protection plan. The bad thing is I can't wash clothes for my family of 6 for a week because that is how long it takes to use the extended warranty. I am about ready to just buy a new washer and that is exactly how they get you. A week? Seriously? You sell me a garbage washer and then make my family wait a week to get service?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Seems ok.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has longer wash cycles than my last washer. Seems ok.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    Samsung - 4.5 Cu. Ft. 9-Cycle Top-Loading Washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this washer is a copy of the front loaders, and let me tell you it's garbage. don't waste your money on this machine. it does not wash clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, joe321ny. Here is a link that will help with what your experiencing (https://bit.ly/2B3XTox). ^Lo Samsung

  • Rated 1 out of 5 stars

    Piece of crap Samsung Washer - Don't buy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest piece of crap! Do not buy!! Like other reviewers, a few weeks after the washer was purchased it started leaking at the bottom. Good thing I paid for the extended warranty, so I had someone come out and fix it. Now 3.5 years after I purchased and had this washer installed (6 months after extended warranty ran out) and on Christmas Day, my spin cycle no longer works! I am very disappointed. My replacement machine lasted 17 years (Kenmore) and my dryer (Maytag) is still going strong after 20+ years!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cycle times are lengthy.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not convinced that the low profile center agitator is really doing a good job cleaning the clothes. Water level does not cover an average load of clothes unless you select the heavy load cycle - uses a lot of water!!

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Hello Poppy, we understand your frustration with this washing machine. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rated 2 out of 5 stars

    Not bonding

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not bonding with my new washer. A foot of laundry and 2 inches of water doesn't work for me. Several times the washer hasn't unlocked when I paused. I chose COLD and I got hot mixed in. Calling Geek squad!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    Does not dry

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible dryer. High end looks and price but simply doesn't dry the clothes. An old $300 dryer worked better. Do not buy.

    No, I would not recommend this to a friend