Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $359.99
Clearance
The comparable value price is $719.99

Customer reviews

Rating 4.6 out of 5 stars with 2543 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the 4.5 Cu. Ft. 9-Cycle Top-Loading Washer's excellent cleaning performance, quiet operation, and large capacity. Positive feedback also frequently mentions its ease of use and affordability. A small number of users expressed a preference for a traditional agitator, and some experienced occasional balance issues. Overall, the majority of customer reviews are positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 2,543 reviews
  • Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a little over a year the rotor broke. 3 months after that was fixed the rotor broke AGAIN along with part of the clutch. I'll never get another one. For what repairs have cost I could have bought a commercial machine.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Takes too long to wash

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    36 minutes for a quick wash cycle is too long.should be 15 minutes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine worked a few weeks and then did not work anymore but a technician came in two weeks to fix it while we had to go to a laundry.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy says this has a 12 month warrenty on there site....... Samsung states I’m only covered till september 2019. They need to get there warranties figured out 2 nd issue

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'd like to help clear up any confusion about the warranty. Here's a link (https://bit.ly/2GIdHR1) to the full manufacturer warranty terms and conditions for new washers of this model. ^Jecca Samsung

  • Rated 2 out of 5 stars

    Washer kept cutting out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the installation, when used the washer kept on shutting down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It lasted about 6 months

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And then it took Samsung "service" a month and dozens of calls to finally get it replaced. They deemed it unrepairable after replacing about every part on it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Product is ok, delivery set up was terrible!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will reconsider next purchase, very very unhappy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would not purchase this again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible washer if I knew what I had bitten I would have returned it. It leaks water when you do a heavy load. I have to make sure to only put in 12 bath towels at a time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Un able able to spin

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First Samsung washer fail

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was recalled after 4 years. I was forced to pay the difference in prices for the next one to replace this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Choose a different washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible washer lasts 3 years only then had to replace 3 different parts. The repair cost more than the value of the washer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung washers suck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked ok for a little less than 3 years. I really don't want to waste anymore time with this review because I'm angry

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer 2 years and it has crapped out on us. Clothes trapped inside and will not turn on or open.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great machine, but water pump has broken twice

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Twice in a year of purchase the water pump broke. Service guy says he sees it all the time. Will never buy a Samsung appliance again. Jubk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t consistently work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing so far. Stops mid cycle several times. Bought extended warranty hopefully they can fix

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it home and it wouldn’t work. Never had the best luck with Samsung appliances. Should have known better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrinkled my clothes.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned the machine because my clothes wrinkled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer broke after 7 days. I had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this washer exactly a year and needs parts replaced already!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t wash properly tried multiple loads with same results

    No, I would not recommend this to a friend