Customer Ratings & Reviews
- Model:
- WF45R6100AC/US
- SKU:
- 6323149
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Spin cycle
Washer Leaks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer leaks water out the front door. The drainage system not be well designed. It shakes like crazy in the spin cycle. Clothes come out still stained.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Washer and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143065611. We thank you for being a part of the Samsung family. ^Brad
Broke down in a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought last year. Requesting repair in a year. Washer broke Down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MohammedRahman, we want to speak to you directly and get more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146029714) to help our team pull up your information.
Have a great day.
^Camille
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied. Is extremely loud and sounds like an old top loader. Have only had one month. Set up an exchange and now Best Buy says the only thing I can do is contact the manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Julia,
First I would like to congratulate you on your new Samsung Washer. I realize that you have some concerns with your machine being too loud, so I was able to locate some very helpful information that can resolve your issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If this was not resolved, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143321575. We thank you for being a part of our Samsung family. ^Brad
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke after 1 year of use. Front load washers are trash do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working washer is needed for us to do the laundry, RedIvy18, to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145486458) to help our team pull up your information.
Have a great day.
^Camille
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run don't walk from samsung dryers.... 6 months old and dead dead dead. Took 2 weeks to get a service appointment... then no show on the day of the appointment, rescheduled. Second appointment scheduled from 1-5, showed up at 7. Immediately told me that I needed to reschedule as the washer and dryer were stacked and it was a two person job..... reminded them that when setting the appointment the box was checked saying it was stacked. So I helped move it...Samsung had shipped the parts... guess what - wrong parts, have to order more. New parts come after another week, once again Samsung was told it was stacked, once again they send one person. At this point - 3 weeks with no dryer, I help him move it, again. Guess what..... wrong parts again, reschedule another week..... run, don't walk away. Did I mention it is only about 6 months old?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jtbold,
Thank you for reaching out and we hope that you are in good health. We are saddened to know that your washer isn't working as it should be and you have had multiple service appointments to date. We understand that your washer is essential to our day-to day chores. Feedback like yours will certainly help us to continue improving our products and customer experience.
I wish to share with you warranty coverage for your washer.
One (1) year parts and labor.
One (1) year parts and labor.
Ten (10) years washing DD motor part (Part Only).
Please click on the link for complete warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF45R6100AC/US
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144208091
Leo
Consider more to buy this
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well in the first few months, then have some error. Maintenance team showed me how to fix the error, then it showed up another error code in the next few days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I see you are needing assistance with your Samsung Washer showing an error code and realize your experience has been less than ideal. I would love the opportunity to change that and get your appliance working correctly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002001//#washing-machine-displays-an-error-code
If you continue to have any issues, please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143281251. We thank you for being a part of the Samsung family. ^Brad
DO NOT BUY THESE WASHERS AND DRYERS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THE SAMSUNG WASHERS OR DRYERS. The washer had grinding sounds during the spin cycle that got worse. Took 4 visits by the Geek Squad (who are ALL incredibly nice and professional by the way) to fix. So now we have a six month old washer that is essentially a refurb. Not what I wanted in an expensive washing machine. Best Buy customer service policies and procedures for troubleshooting and being able to help are A NIGHTMARE. Let me stress...A NIGHTMARE. And please know, not the customer service agents themselves. They are all very nice. The red tape and different departments for everything they are given to work with is a HOT MESS. Turnover in their call centers must be astronomical. Be better Best Buy. Samsung - stick to TVs.
No, I would not recommend this to a friendAwful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, we had a replacement come out and the same issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to help you to make your laundry experience better, JoshM, to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145434739) to help our team pull up your information.
Have a great day.
^Camille
Problematic Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was a prior return as it was not advertised that way but arrived without a boxatic Washer. Problems with noise in spin cycle requiring warranty work by samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Samsung Washer. There are several important factors that can cause the issue that you are having. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
Entirely frustrating and worthless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in the middle of home renovations, so the unit wasn't set up for a month. This is unfortunate because I would have immediately sent it back. This is the worst washer I've ever used in my life. It was set up perfectly level, we verified multiple times and did a shake test. I removed all bolts from the back. However, over time, this unit has started shaking more and more. I've checked multiple times to verify it's perfectly level. I've checked with multiple level tools. The Samsung tech even verified that it is level. But being level doesn't stop it from vibrating. Recently it even started squealing and making a loud motor noise. I was watching it while it was doing a load and the entire door came forward during the cycle. I feel like I just threw money away on this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Michelle, I can see you've spent a lot of time on this already. I am glad to be of service. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine (https://bit.ly/3ePIJ9O). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042355) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.washer came defective had to wait few weeks for exchange, when exchanged came dented
No, I would not recommend this to a friendError 4C
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this washer less than a week. I had it delivered and installed by best buy. I havent able to wash any clothes as error 4c keeps coming on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can help with your concerns with the 4C error code on your Samsung Washer. The 4E and 4C error codes will appear if your washing machine cannot fill with enough water to run a cycle. I have some helpful information that will resolve this problem for you. See link below:
https://www.samsung.com/us/support/answer/ANS00087663/
Thank you for choosing Samsung. ^Brad
poor design
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a load is finished, water drips out and I have puddles on my floor. Horrible seals
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's essential to consider the necessary steps to resolve the leaks, LisaK. Let's have this corrected as soon as possible!
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. Learn more from these details.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You may also watch our youtube video about "What to do if your washing machine leaks":
https://www.youtube.com/watch?v=jgKRn1xR_qs
Proper leveling will help to prevent leaks from the washer:
https://www.samsung.com/us/support/answer/ANS00051342/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145328650, to help our team pull up your information.
Have a great day!
^Chrystel
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a big problem with my washer and also the people will not help me in anyway they keep telling me They’re going to bring me a new one but they never do
No, I would not recommend this to a friendHope this isn’t the start of many fixes to come!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new Samsung front loader washer less than a month ago and already I have had to call for service due to the washer leaking! Not good!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer leaking. I am glad to see that you are headed in the right direction for a speedy repair. If you need any additional assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143003363. We thank you for being a part of the Samsung family. ^Brad
Order was cancelled.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They attempted to deliver the washer twice. But, they didnt complete delivery on either occassion. I ended up having to cancel order, and elected to purchase elsewhere.
No, I would not recommend this to a friendNot pleased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was the BB set up or the machine but I had to change it within the first week
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all the front of the washer came with a dent and when i called best buy they were absolutely rude and did not help at all!!!
No, I would not recommend this to a friend- Cons mentioned:Installation
Aggravated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people who dropped it off never connected it right, the bottom of the draw falls out, that's why I guess that's the reason they left the tape on it. Suppose to be replaced, but because I work in the medical field they can't deliver it when I need them to, so here I sit and wait until I can get a day off so they can replace it at they convenience.
No, I would not recommend this to a friend Wash machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the wash machine would not stop filling water in tube even when off.
No, I would not recommend this to a friend