Customer Ratings & Reviews
- Model:
- WF45A6400AW/US
- SKU:
- 6470429
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's excellent washing performance, quiet operation, and ease of use. Many appreciate its efficiency and the large capacity, finding the customizable wash cycles and smart features convenient. While some found the spin cycle noisy and a few noted concerns about price and condition upon delivery, the positive feedback on performance and usability outweighs these drawbacks. The stackable design is also a popular feature.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 7 months. Best buy giving me the run around with Samsung despite paying extra for the (non) warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your effort in sending us a review, Samuel.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145333744), which will help our team pull up your information.
Have a great day.
Melardo
Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I’ve ever gotten and worst experience with geek squad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with their third-party repair tech.
Have a great day.
-John
Motor gave up after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. After the year manufature was up it started acting up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sonya, we aim to assist you with your washing machine to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145980105) to help our team pull up your information.
Have a great day
^Camille
Gets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfectly level but still shakes during the spin cycle. Not sure if it’s because the dryer is on top of it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Noname,
Thank you for sharing your review of our Samsung washer. We’re sorry for experiencing the issues with the washer especially since it shakes during the spin cycle. Let me share this link to help you resolve your concern.
The Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144908146) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Washer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making a loud noise when spinning! Very unhappy and ain’t even had a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .To have a quiet appliance that functions faultlessly simultaneously is what we all desire, Amandalynn. We're here to help!
Samsung washers are generally quiet; most noises are standard or easily corrected. Noises can vary and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in this guide that is most similar to what your washer is making, even if it could be a better match.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
You may also check page 58 of the user manual for other recommended actions when the washer makes noise.
https://downloadcenter.samsung.com/content/UM/202207/20220701095051875/A1-WF6400-MD_SimpleUX_UM_DC68-04006Z-01_EN_MES.pdf
For reference, I've included the guides to learning the best laundry load size for your Samsung washer, its settings, cycles, and features.
https://www.samsung.com/us/support/answer/ANS00080262/
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145596267) to help our team pull up your information when you message us.
Thank you!
-Angelica
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They seem to work well but create a water hammer in the house plumbing. Will try a pipe attachment that reduces the effect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Greg, we regret to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144062433) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Washer performance
washer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent front load washer. still reviewing its capabilities
I would recommend this to a friendBrand response from Samsung
Posted .Hello safiyyah,
We appreciate your review of one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but I thought it had presoak option .it also isn’t as quiet as I thought
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the options and the performance of your Samsung washer, MalikaZ. We'll be glad to look into this for you.
The below link is the user manual for your model. See pages 38-39 for the cycle overview of your Samsung washer for reference.
https://downloadcenter.samsung.com/content/UM/202207/20220701095051875/A1-WF6400-MD_SimpleUX_UM_DC68-04006Z-01_EN_MES.pdf
I've also included a link to troubleshoot your washer's noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145046210) to help our team pull up your information when you message us.
Thank you!
-Angelica
Stay away from deliveey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I moved from Ca to Az. I had my items delivered prior to my arrival. When I arrived into Az 2 weeks later, I immediately noticed damage to my washer (initially I thought it was the dryer… thats how quickly I called upon getting into town) I called the customer service department and they refused to exchange the product. It arrived with 3 giant dents in the front. When asking to speak with a manager, she refused stating “they are just going to tell you what I just did” I was on a fake hold for almost 10 minutes. It was extremely frustrating. I bought a washer/ dryer and a fridge and the fridge also arrived with a dent. I will NEVER buy anything from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
Todd
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't purchase you'll regret it I do. Didn't last six months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate the review and want to inquire more about what transpires with your Samsung washing machine.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Meh... they work...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds work but no rubber pcs. A little frustrating to have to buy parts for a just purchased item.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Danq,
We appreciate you informing us that the buds on your Samsung washer work without rubber pieces, and you must purchase parts. We apologize for the inconvenience this may have caused you.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
When you message us, give them this number (1144824947), which will help our team pull up your information.
Thank you!
-Angelica
Not sturdy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this washer for 5 months and the drum of the washer continues to break down. Apparently there's a bolt that keeps coming loose. It's been fixed 3 times now, and this continues to happen. We were told samsung will just rather have the washer part replaced then to replace the whole unit, even if it's a faulty washer. So each time it breaks, we have to wait 1 full week for an appointment, then an additional week for the "part"to come in. 2 weeks out each time. This has been the most inconvenient experience. Wish we would of knew about this before purchasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Blao.
Thank you for your review. We appreciate your review of the experience on your washer drum that keeps breaking down.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144950328), which will help our team pull up your information.
Have a great day.
Melardo
Disapointed in the product - Satisfied w/ Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functionnality are really interresting, for the price it comes pack with option of a higher price range machine. Although, Additionally to be more noisy than previous SAmsung model we had, the washer leak from the bottom the very first time we did laundry. previous model owned started to leak only almost 10 years after I bought it. Fortunately, we noticed it inside the return period and were able to get a refund. Best Buy arrange pick up and made it super easy to return. 5 Stars for the service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144646983.
-Noraina
Unhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My previous washer was a Samsung. Smart is not what the washer is. It’s annoying . I have pets so I like to use an extra rinse cycle . After the wash cycle is finished THEN you can start the extra cycle. My previous washer you could set it up at the beginning . The app has a just spin cycle but on the panel there is no indicator for just spin. Finally the clean filter prompt came on. this is why the just spin cycle is important TO DRAIN the water so there is no flooding. Since that wasn’t available I was forced open the lint filter so I could enjoyed a flood of water. Do not buy this washer. There are other annoying things about this washer but the above are the worst .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us that you must open the lint filter for your washer drain. We can help find a resolution that may rectify the issue.
Here is a link to the troubleshooting steps to try when your Samsung washer has a draining issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
The below link is the user manual for your model. See pages 38-39 for reference about the cycles of your washer—page 58 for more information on what to do when the washer does not drain.
https://downloadcenter.samsung.com/content/UM/202207/20220701095051875/A1-WF6400-MD_SimpleUX_UM_DC68-04006Z-01_EN_MES.pdf
Do not hesitate to contact us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144933523) to help our team pull up your information.
Thank you!
-Angelica
Samsung washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's cleans well but everything on it is digital. I preferred my older LG Washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you, and stay safe!
Your Reference Ticket Number: 1144594182
-Angelica
A little disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t liner he button feature. Can be time consuming to locate which cycle you’d like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kristy, I can certainly understand how frustrating it is when you purchase an appliance and it doesn't meet your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144121564) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung washer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first but didn't even last me 6 months before it broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dealmaker,
Thank you for taking the time to leave a review with the Samsung washer. We are saddened that the washer broke after 6 months.
We would like to inquire further about your concern in your Samsung washer.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45A6400AV/US.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144800286
Thank you for choosing Samsung, and have a great day!
^Rainly
Bad tubler
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I got the tumbler was out. They had to replace it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that the first tumbler you got was out. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
When you message us, give them this number (1144824904), which will help our team pull up your information.
Thank you!
-Angelica
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. It works like it’s suppose to but nothing fancy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings, KellyC!
Thank you very much for your review on our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Thank you, and stay safe.
^Chrystel
- Cons mentioned:Spin cycle
Prepare for takeoff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.7 months in and spin cycle sounds like an airplane taking off. This is with no clothes in the machine, so eliminating balance issues. Service call coming next,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Kevin. When you do laundry, you should consider the weight of each load you wash/dry to get the best results. Both heavy and light items can overload your washing machine and dryer. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer/load the washer
https://www.samsung.com/us/support/answer/ANS00080262/
Also, Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's nice, secure, and positioned where you want it. Please see the attached link for assistance.
Install a Samsung washing machine in your home / Calibrate your washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
The Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Please see this link.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
Understanding noises and error codes on your Samsung washer | Samsung US
https://www.youtube.com/watch?v=SknGZKLd9AY
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145019436) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille