Customer Ratings & Reviews
- Model:
- WF45A6400AW/US
- SKU:
- 6470429
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's excellent washing performance, quiet operation, and ease of use. Many appreciate its efficiency and the large capacity, finding the customizable wash cycles and smart features convenient. While some found the spin cycle noisy and a few noted concerns about price and condition upon delivery, the positive feedback on performance and usability outweighs these drawbacks. The stackable design is also a popular feature.
This summary was generated by AI based on customer reviews.
Great but damaged while loading at Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item works great but unfortunately there was a good size dent on the side while loading at Best Buy pick up not enough Associates available to assist in loading.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day to report the damage/dent on the side while loading at the retailer loading bay.
Have a great day.
^Charles
If you want a stackable unit... avoid Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer in December 2021, and the matching dryer in July 2022. They are stacked, and unfortunately, we are having issues with the washer since January. After following all the advice from Samsun Tech support, the opened a ticket to have the unit repair. After almost a month, the unit has not been serviced because Samsung forgot to mention that they don't perfom services in stacked units. You as client have to pay someone to unstacked the units, so Samsung will check the washer. I highly recommend avoiding Samsung, not only the product start failing a couple of months after purchased, but they don't provide the service to repair a stackable unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall repair experience of your Samsung washer, Bacco. We're here to help.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
samsung junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.junk didn’t last more then 2 weeks same with second one don’t buy samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello jesse,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I'm sorry to hear that your unit didn't last more than 2 weeks. Please know that this is not the experience we want you to have. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01203022/ if your washing machine has power issues.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
As per checking, you have one (1) year parts and labor for the warranty, three (3) years stainless tub part (Part Only), and ten (10) years washing DD motor part (Part Only). You may refer to this link https://www.samsung.com/us/support/service/warranty/WF45A6400AV/US for the warranty information of your unit.
You may visit our Support Center via this link https://www.samsung.com/us/support/service/ if you want to request for service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144293084.
-Noraina
Very Loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has a very loud vibration on high spin cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
I understand the inconvenience of having a Samsung Washer that vibrates loudly. Our sincere apologies for the inconvenience this has caused you. We are always here to help.
Your washer will vibrate and make some noise, but it should be barely noticeable. If your washer is shaking violently, ensure the shipping bolts are removed for the front load model.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The washing machine shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Level the Washing Machine:
https://www.samsung.com/us/support/answer/ANS00051342/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144824656, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel