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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $1,034.99

Customer reviews

Rating 4.5 out of 5 stars with 1351 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,351 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love my new washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with my new washer! My washer is black color and I also have a Samsung dryer. The settings are simple to use, it’s very quite and love the sounds when the load it’s completed. Hope it last for long.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this a little over a month ago and I am very pleased. Works very quietly and drains really well. Now I need to get its partner electric dryer to maximize the experience.... :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, has more features that I know what to do with, I use the app, only so I know when the machine is done because if you not standing right in front of it, you can’t hear it running!!! Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Cleans well, but smart features are non reliable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for most part, cleans really well. No matter how big or small a load, mixed, or just shirts, it does vibrate pretty hard on spin cycle. It is leveled properly, yet still shakes the floor but stays in place. Was hoping it would be better than my last washer, it’s about the same. The smart functions leave much to be desired. Only stayed connected to the things app for a week, and has since been unconnectable. I was left dissatisfied as it didn’t deliver what it marketed, but does clean well. I would not recommend if smart app features are what you are after.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Danmilla4rilla, I am sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would love the opportunity to speak with your regarding your concerns. Please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143107205) and it will help our team pull up your information. Thank you for choosing Samsung. ^Lena Samsung

  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, like that it can regulate the water temperature. Love the phone telling me when to go downstairs. Don't like that the review process forces me to answer questions before submitting.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Smart Washer for the Win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this together with our dryer and it's one of the best purchases we've made. The smart technology is super convenient and I LOVE how quiet the cycles are. Definitely worth the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great form, even better function!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with our new Samsung washer and dryer. We've seen a drop in our electric bill from these efficient machines, and they look great!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Much better than previous versions

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little worried making this purchase, because we had a Samsung top loader and it was brutal. Salesperson talked me into it because he said they made major improvements and was not wrong. Very happy.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great wasjer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is modern and very good. Not so loud and small compared to other. I haven’t had an issue and it’s working well. The WiFi feature is good, but doesn’t make sense in my opinion. Other than that, is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. First,I’m glad I had so many color options to choose from. If you look into buying smart appliances,this is a must. Very easy to operate, impressive sounds when turning on/off, or when cycle is done.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      So glad that you have teamed up with SmartThings to find the perfect fit for your family. Thank you for selecting Samsung for your washing needs. ^Cat Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung washer. This one is the best one by far. So much faster than my 14 year old one I had. It’s the best. Gets my clothes so clear in half the time.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jacks, I am happy to see you are loving the results from your Samsung Washer. We would like to welcome you to our family and thank you for choosing Samsung in your family's home. ^Brad Samsung

  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first front loading washer and we love it! It has been plenty big enough to wash all of our clothes, even when we go a little too long in between laundry days, or accommodate multiple sets of sheets or blankets and towels. The one thing I love the most is not having select the load size since the washer will automatically detects the size and uses the appropriate amount of water. I’m sure we’re saving a ton of water because of this. It does seem to take a little longer for a complete cycle, but there is the option for a quick cycle if you can’t wait. Overall, the washer works great and is pretty simple to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer, it’s easy to use and set up. Compatible with all the other Samsung products. Gives alerts on your cell phone when it’s done and you can start and end your cycles through the app.

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Great washer. Remove shipping bolts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Quiet and helpful smart features. Just be sure to remove the 4 shipping bolts in the back before running it. They hold the drum in place to prevent damage during transport.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy my old washer died!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been so happy that my washer broke! It didn't take long to realize that it was not going to be easy to fix. Best Buy matched the sale price from another big box store, delivered it, installed it, and took my old one away and it was all worth it! To have so much functionality (plus the delivery, install and removal of the old one) all for less than $1000, and my clothes are cleaner - just so happy! I have been a Best Buy customer for a while and their service and prices is exactly why I keep coming back!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo many features that it will make you head spin. Cleans great, large capacity. Only issue I have encountered is the vibration during spin dry. This baby can really spin!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fast and efficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new set of washer and dryer were installed fast and efficient in less that half and hour. Love that we got these set. I love LG products. Works well and very efficient. Hope these machines last me another 10 yrs or more.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had mine for about a month. I absolutely LOVE it. It’s so quiet and I like that I get an update on my phone when it’s done with the sucker. So cool. Still a lot to learn about it’s capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Great Washed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer holds a good amount of clothes and spin dries them so well. The smart feature works well too. It’s definitely efficient and use less water than typically expected.

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really enjoy this washer especially with the smart feature that it has i can be upstairs watching tv and it shows up on my samsung smart tv and let me know that the cycle is completed

    I would recommend this to a friend