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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1351 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,351 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does its job. We add cloths and soap and it washes them. AMAZING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just LOVE it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy doing laundry again! So many options to select. My clothes smell and feel so good after the cycle.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iam washer still not hook up yet. Two people came installing the washer, saw that the washer hook cable was split. They call let them know, ok, that was fine. They scheduled it for December 16, 2020. Someone came goes it i can't do anything for you, no one ordered the part. I was like what's point of him coming to my house without no part. So now they gotta me scheduled for January 7th, 2021. Hopefully they can get that part soon. I ordered the washer machine since before Thanksgiving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perform excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best washer and value for the money. customer service was great including the installer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Energy efficient, great wash cycle options, Samsung connect option is great to monitor your wash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking and hard working machine. Nothing to complain about this machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer. I was in need of an upgrade and this is perfect for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is so great for the family and events. Glad I made the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer. Sanitizing option offers us peace of mind during Covid-19 pandemic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great app and alarms

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Love the app. No more forgetting wet clothes for hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great buy for a great price. Would continue to purchase from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic washer but the depth of the machine wouldn't allow it to fit in my laundry room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well not a problem at all. I would recommend it to others.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fantastic news, Rick! Thank you for choosing Samsung! ^Lo Samsung

  • Rated 5 out of 5 stars

    Very good looking machine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the combo and they look great on my laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product allows for multiple washing requirements, easy to operate, quiet; good load capacity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I needed this piece to work with the TVs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this piece to set up all the TVs for viewing in our business couldn’t do without it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 4.5 Cu. Ft. 12-Cycle Front-Loading Smart

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer Samsung - 4.5 Cu. Ft. 12-Cycle Front-Loading Smart Wi-Fi Washer with Steam - Black

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great, works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it's stylish look and it works great! I appreciate being able to stack it with my new dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Love the touch buttons and the notification tune when the load is done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feature , quick wash load option is quick wash

    I would recommend this to a friend