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Customer reviews

Rating 4.5 out of 5 stars with 1351 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,351 reviews
  • Rated 5 out of 5 stars

    Many cycles and options to choose from

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a month and we have pretty much know our way around all the settings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it is stackable and that I get notifications once load is done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technology at work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product, easy to use and updated technology

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Machine broke within 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the machine less than 2 years and the balance broke, causing damage to the drum. Samsung care came out to service the machine. After looking at machine deemed it irreparable and after speaking with Samsung warranty they said they would replace the machine even though it is out of warranty. They called today to let me know they will not replace and since the technician deemed it irreparable they cannot fix it now, either. We'll not be privation anything further from this

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washes well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Just need to figure out the self cleaning mode for the smell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was on back-order but the wait was worth it. Works great as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! Happy with the purchase. Love the presoak option!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does all things correctly. As advertised. Hope it works well into the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast clean adorable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like always perfect shopping from Best Buy. And fast delivery also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what can I say?. it's a washing machine and it does it's job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great product water efficiency, detergent efficiency

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a washer with a lot of functionality and modes. Good for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the white super fresh and works great! Love the stackable!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. The smart function it so much nerd fun for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and would recommend Samsung to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly satisfied with quality and performance of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice replacement does all we need plus more. The many features come in handy

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 2 out of 5 stars

    Fair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is out of balance and techs cannot fix. Washer has a puddle of water at thr front that cannot be fixed. Store has been dishonest with me all the way around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I apologize that this has been a less than ideal experience for you. I would be happy to look into this for you and help you get this resolved. Please reach out to me via one of the following options: 1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
      and reference ticket #1140220006. I look forward to hearing from you. ^Michelle Samsung

  • Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and always a great price. ..........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool bro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended This one too combo very happy This one too

    I would recommend this to a friend