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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1351 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,351 reviews
  • Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and spacious it works great love the black stainless steel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the wifi features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung products but they out did they self with this washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A best buy from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi along with the app is the best! The dream cycles are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don't know if it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it. Pop goes the weasel. This is a waste of time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for handling large loads of laundry.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and stays fresh, unlike some past front load washers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad for design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda leaks. If you finish a load and do not close the door all the way the water drips down on the inside of the door and eventually the floor. Thought the thing was broken until looking at what caused it. Other then that it works like any other washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Nickel, I see you have some concerns with water leaking from the door of your washer and understand this can be alarming for you. I have some helpful information I want to provide to make sure you get the best performance. See link below:
      https://www.samsung.com/sg/support/home-appliances/water-leakage-in-samsung-front-loader-washer-during-washing/
      If you need additional assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143483700. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Nice Looking and Affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung so much with its affordable price and nice looking too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      AlanChong, Samsung is all about quality at an affordable price! Thank you for being a loyal Samsung customer! ^Lena Samsung

  • Rated 5 out of 5 stars

    We love it and I thought I’d never like another

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I’d never like another front loader this one is amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this set and they handle large loads well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and great price on awesome machines. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design...great functionality...great price. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great experience. Enjoy buying appliances from Beat Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color of this washer and the steam to refresh clothes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall washer and dryer. Install service was great, quiet washer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for choosing Samsung for all your laundry needs, Jsnf. We are happy to have you as a valuable part of our family. ^Lo Samsung

  • Rated 5 out of 5 stars

    Love at first site hreat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Samsung all up in the game thanks and many thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. and happy with that. I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have made. I recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Front Loader Washer/Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is such a wonderful product. I love the features on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SmartThings app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and love the WiFi capability with the app SmartThings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why it has WiFi but it works good for what it’s supposed to

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greatness does not happen by accident, it happens by design! Hearing that our products are great is what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being part of the Samsung family. ^Cat Samsung