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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1351 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,351 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good quilty, wifi function is pretty good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy connect with phone via wifi, setiing is friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer I’ve had! Super simple useable and amazing how well it cleans

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the product. Very silent machine & cleans good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and very quiet. Also very efficient. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Sleek Look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far everything is great about it, sleek look and how quiet it is.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    smart machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing machine! fast and good cleaning.So quiet and smart

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Memorial Day Special

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We LOVE our new Set!!! Perdection!!! Easy to use and quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great washer lasted me almost five years with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best washer !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works soo good and it looks amazing in the laundry room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer very easy to use ,great features and quality

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and efficient. Supper easy to use. We love them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Drum Light?!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We owned a previous 2009 model of a front loading Samsung washer. Recently we learned that the "drum bearing" was going out and the cost to fix it was going to be almost as much as getting a new washer. We had always liked the machine and thought that 11 years of service was not that bad given how much the washer had been used. (Granted our earlier Maytag Neptune washer lasted 21 years. But back in the day washers were built to last longer) Anyway, we tought that we would give Samsung another try. However, we were surprised to discover that the new models do not come with a drum light or a pre-soak setting. It seemed to be a fine maching and we might have given it a pass for no pre-soak mode, but the combination of the two was a deal breaker for us. We returned it well within the 15 day testing period. Best Buy was great with both delivery and pickup...our experience with their customer service has always been just excellent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is sleek in appearance and works great. Simple to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use! It’s a little big but super happy to have a great dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great purchase! It’s such a large load washer with great features. It even notifies me when I need to de a self clean cycle! I’ve updated the app on my phone so I always can check when it’s almost done washing. It does a great job washing too. The quick cycle is a life safer. The only crazy thing is the song it plays when the cycle is done

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modern looking, easy to use, cool color, and definitely washes good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Great quit washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a quit and nice machine . Work and clean good if u follow instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    quiet sexy and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    many amenities to take advantage of, but will say this is on the quiter side, read many reviews of other brands and upcoming appliances. make sure this fits in your designated space. I created a newly designed laundry room in the hallway where i had to get side venting due to stackable dryer. Drip pan was not completely necessary but good for preventive measure.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    beware of dripping water!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes great, love the steam option, beware of water dripping from detergent dispenser tray when opened and glass front opening when cleaned laundry is removed. Must place rag on floor if it is not water proof like tiles etc.. WiFi connectivity not as advertised. I can start the laundry per smart-things app but do not get an audible end of cycle signal through the app.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's excellent to hear that you're enjoying the fantastic features of this washer. Thank you for trusting Samsung with all your laundry needs. ^Lo Samsung

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! East to use. Clean well. No problems so far.

    I would recommend this to a friend