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Customer Ratings & Reviews

Your price for this item is $1,034.99

Customer reviews

Rating 4.5 out of 5 stars with 1351 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,351 reviews
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice replacement does all we need plus more. The many features come in handy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the dryer I still need more time to figure out the settings.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Do NOT buy this washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this washer for 4 days, and it started to shake so badly during the spin cycle that it shook the floor at the other side of the house. Best Buy replaced the washer; it worked for approx 16 days before starting to do the same thing. It is scheduled to be repaired next week. I had a Samsung washer previous to this that I loved -- but after my experience with this model, I will never buy Samsung again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello deb9! We appreciate you taking the time to leave your feedback. We are so sorry to hear your unit is causing you an inconvenience. However, we are happy to hear you're on your way to having the unit repaired. If you happen to need assistance after the repair please feel free to contact us using ticket number: 1143257175
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thanks for choosing Samsung.^Nic Samsung

  • Cons mentioned:
    Balance

    Rated 2 out of 5 stars

    Fair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is out of balance and techs cannot fix. Washer has a puddle of water at thr front that cannot be fixed. Store has been dishonest with me all the way around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I apologize that this has been a less than ideal experience for you. I would be happy to look into this for you and help you get this resolved. Please reach out to me via one of the following options: 1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
      and reference ticket #1140220006. I look forward to hearing from you. ^Michelle Samsung

  • Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and always a great price. ..........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Quiet Excellent sales person at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quieter, more stable and faster. I’ll highly recommend it to someone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect load every time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect size and love it that it’s a smart appliance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Price went down after my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is very good, Price went down after my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new appliances especially the convince of modern wi-fi technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for the money, cleans clothing well. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WiFi use is very nice and they get my clothes washed and dried.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is sleek and functional and is a welcomed addition to any laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful size, so much more space than I have previously used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love it! The app makes it even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure to get warranty. This is a good product for the price paid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine!! Super high tech! Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid washer. Great feature that I can start the cycles remotely from my phone.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are happy to hear that you're getting great use our of these exciting features, Kevo. Thank you for choosing Samsung! ^Lo Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, I love the smart capability and the steam option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our Samsung washer since the spider mount went. We love the new one.

    I would recommend this to a friend