Customer Ratings & Reviews
- Model:
- WF45R6300AC
- SKU:
- 6326263
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.
This summary was generated by AI based on customer reviews.
Major problems after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1.5 years old & not much use, the water suddenly doesn’t shut off at the end of the cycle. Just after warranty expired. Major problem. Need to replace vs hassle & expense of repair main etc ?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello A3Queen,
Thank you for reaching out. I'm sorry to hear that the water suddenly doesn’t shut off at the end of the cycle on your front load washer. This is not the experience we want you to have. We would like to help you through this experience.
To help you with your concern, I am providing this link Samsung.com/us/support/troubleshooting/TSG01203005 for troubleshooting steps to guide you. Just click "There is a delay before the washing machine fills with water". If the washer continuously fills with water, turn off the water valves and visit our Support Center to request service via this link https://www.samsung.com/us/support/service/.
You may also check this link https://www.samsung.com/us/support/service/warranty/WF45R6300AV/US for the warranty information of your washer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144182284.
-Noraina
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an Lg Front loader for 14 years and never had a problem with it till the end. This washer has been nothing but trouble. The people who delivered it didn't set it up properly. I've had issues where the cycle gets stuck and won't finish and as I'm writing this review my clothes are stuck in the washing machine. The machine shut off and will not turn back on. The door is locked and we can't get the clothes out of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Washer and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142995886. We thank you for being a part of the Samsung family. ^Brad
2nd one they have brought out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the first dryer approx over 3 weeks ago. When they installed it, it began to smoke. It was then backordered 3 wks to get a new one. The one they brought the other day is dented and appears to have damage.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Never receive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never receive my washer and I had to cancel it because neighbor got in time and I had to cancel it and buy it at home depot with better service.
No, I would not recommend this to a friend LOUD spin cycle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The spin cycle is so loud that we initially thought that it was defective so we returned the first one only to discover that the replacement was just as noisy. It shakes so much that it needs at least 3" on each side or it will bang the wall! If it wasn't for the deal on the pedestals we'd have gotten something different entirely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. Here is a link that will explain the potential noises you may hear from your washer and ways to prevent them (http://bit.ly/2ttHWUj). We hope you find it beneficial! ^Lo
Finicky Technology
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not advise anyone to put their hard earned money on this machine. Very finicky machine that stopped working after 13 months of operation, in my case. Technician claim insects damaged machine despite any evidence to that claim. Required me to shell out more money for repairs which I refused. After over 20 years of purchase of Samsung product, personally done with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Paul,
We appreciate your review of your overall experience with your Samsung washer, and we'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
DO NOT BUY UNTIL YOU READ THIS!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.READ THIS BEFORE YOU BUY!! I purchased this unit for so I can get notifications when a load has completed. Problem is the app - SmartThings - does not allow you to add the washer (or any device). The SmartThings app is the Only app you can use with this appliance. I called Samsung, was with someone for 1.5 hours, no solution. Issue has been documented. Do not buy this if you want the wifi features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your with your Samsung Washer. I would like to help and provide you with the user manual and on page 43 it will walk you through step by step on how to set up your machine on the Smart things app. See link below:
https://downloadcenter.samsung.com/content/UM/202010/20201019154536873/WF6300R_DC68-04006J-00_EN_MES_R.pdf
Thank you for choosing Samsung. ^Brad
Two year lifespan
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years in it breaks. 25 months after purchase the washer suddenly no longer drains. I couldn't repair it myself, and the repair costs are going to be nearly what it costed new. I think the pump broke, not sure if it's an electrical or mechanical failure. The warranty on this is criminally low, just six months for something that should really be guaranteed for longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with the draining performance of your Samsung washing machine, and we're here to help.
Here are the links to the troubleshooting steps to try when your Samsung washing machine does not drain.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
https://www.youtube.com/watch?v=pD9Pg6UU3Aw
The below link is the user manual for your model. You may also check page 53 for other troubleshooting steps when the washer is not draining.
https://downloadcenter.samsung.com/content/UM/202209/20220916135850695/WF6300R_DC68-04006J-01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145014518) to help our team pull up your information when you message us.
Thank you!
-Angelica
Water Damage Liability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Critical failure after 2 months of normal use. The bottom drain gasket leaked, resulting in standing water throughout our laundry room, kitchen, office, and garage. We are undergoing remediation efforts to mitigate the water damage that has occurred to our floors, baseboards, and kitchen cabinets. I do not recommend purchasing Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much, RSQ45, for letting us know about this issue. We would like to speak with you directly to help get this resolved as quickly as possible. Please reference ticket number 1143709362, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Washer leaking from bottom
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been leaking from bottom of machine since it was installed. Kept getting the run around from both Best Buy and Samsung. After 3 weeks of no washing machine, I’m FINALLY getting it replaced.
No, I would not recommend this to a friendSpin cycle made the machine bang around.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every spin cycle resulted in a significant vibration and banging sound. The app gave an error message. We adjusted the load, used smaller loads, adjusted the distribution, and consulted tech support. The washer dryer were installed by geek squad. In the end, we had the units removed. The guys that came to remove it SMASHED THEIR TRUCK INTO THE EAVES OF OUR HOUSE, DAMAGED THE HOUSE, AND LEFT.
No, I would not recommend this to a friendWorst customer service I ever had for appliances
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine less than 2 years ago, and is shaking the whole house. I call both Best Buy and Samsung and was told you are on your own. This machine will fail in a 1 to 2 years time and if you do not have insurance, you are on your own.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nick,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer is shaking the whole house. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
For future reference, you may check this link for other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45R6300AW/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349349
Thank you for choosing Samsung. Have a great day.
-Trisha-
First time I'm disappointed with Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned after 3 uses, loads were getting stuck with water after being finished ... Bestbuy also failed to deliver on time.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd party company damaged doors/walls during install. It took multiple trips, and last min reschedules (for which I left, or missed work) to finally complete delivery. Months later, I have yet to hear back from their claims department. Terrible svc, no follow-up and it’s almost impossible to get through to anyone who can help. I’ll never shop w/them again, this has been a complete nightmare.
No, I would not recommend this to a friendHighly unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new washer. Had a problem with in 15 days. Called Best buy and they forwarded my call to samsung. Technician came ( after a week) and tried to fixed it, but could not. Now I am trying to return. Let see how it works between samsung and bestbuy. Hopefully goes with smooth process. I never gave one star review to any bestbuy products. But I am highly unsatisfied.
No, I would not recommend this to a friendDisappointed Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly very bad experience with Best Buy & mainly Greek Squad. Greek Squad guy was trying to sell protection plan all the time. The guy watered the room when he unplugged current washer/dryer and din't even bother about it. He just installed new on top of the water. The machine was making noice and this guy just said "when you buy samsung you should have protection plan."
No, I would not recommend this to a friendNot a reliable washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 9 months. Took 6 days to get an appointment with local Samsung repair service. Took another week for an available part. Our first washer which was Maytag which lasted for 16 years without any problem. Wonder what else is going to break down with this washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you were experiencing issues with your Samsung Washer and know that was upsetting. I am glad to see you were able to get a speedy repair to get your unit working properly. We are always here if you need any assistance. Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143659007. We welcome you to our family and thank you for choosing Samsung. ^Brad
Machine makes a mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It drips every time you open the door. You have to leave the door open to dry if not it starts to smell moldy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have a few concerns with your Samsung Washer. I have some helpful information for you that will help ensure you are getting the best performance. See link below :
https://www.samsung.com/us/support/troubleshooting/TSG01110749/
Thank you for choosing Samsung. ^Brad
Poor Washer and Dryer Installation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer door opens from right to left (have the hinges on the left side of the door). The dryer door opens from left to right (have the hinges on the right side of the door). They installed dryer on the left and the washer on the right. This is very inconvenient. Please swap the position of the dryer to the right and the washer to the left so that the doors open away from each other.
No, I would not recommend this to a friendSO NOISY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought it wasa great purchase but after the noise it makes, not sure anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there rosasalgado257, I would like to congratulate you on your new Samsung Washer purchase and thank you for taking the time to post your review. Our washer are typically very quiet, which is why I am concerned with you. I have some important information that will help make sure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If issue persist, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143399018. We thank you for being a part of our Samsung family. ^Brad