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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 4,878 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Run smooth and quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ...run so smooth and quiet ................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it runs quiet and little to no vibration. Only used it 3 times since I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    The replacement works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first washer has to be replaced because it got stuck on 11 min in the rinse/ spin cycle .....the second washer works great though.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KatieA,

      Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Kimberly Samsung

  • Rated 4 out of 5 stars

    Glad it’s in the garage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really does shake and I do not know why. It’s on the base that was recommended by the specifications.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked fine. No issues so far. Can't think of anything to add.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warer temperatures

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple good , only criticism is I haven’t be able to set washin temperature, is set un warm water from factory that can be a punch to your bill if not remembered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung washer working very well. It's quite and not consume a lot of water Remember to purchase new hose because the old hose somehow doesn't work and will have serious leak.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Front load washer review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer so far. Great delivery experience

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer and dryer set and the washer doesn’t work right. When it spins out a load, it’s extremely loud. If

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washing machine in your home, BrianC. Let's take care of this.

      To address the noise in your washer. Please click the link and the hyperlinks and watch the embedded video for tips.

      Samsung washing machine is too noisy (Please choose the best that describes the sound that you are hearing):
      https://www.samsung.com/us/support/troubleshoot/TSG10007169/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151312814 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    My New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Love the new style The quietness The size Timing was great Installation was done in no time The young men was very courteous Thank You

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does awesome job compared to the previous one I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Try for yourself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love Love my new unit. I've finally caught up to the technology of doing laundry. This adds to my Samsung Eco system. It checks all of the boxes when it comes to laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy in San Dimas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very new bought a month ago. Does a great job and faster than our old Samsung. Only concern is that when on high spin cycle machine shakes a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we looking for a item washer and dryer we found the perfect ones I would defenitly recomendéd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, service was amazing. Tech support for set up was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washer and dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new set it’s amazing ✨✨ It has lots of space to get the job done quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Future of Time Efficiency

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely high tech machine. Some of the features may not be necessary in a family of 5 constantly using the machine but something to think about getting when living on your own and needing to set up timed washes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super neat looking, easy to use and worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer stack.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful product, the washer for some reason takes a while to lock in and start. Once it does it’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best place for electronics and appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very good quality, and the service was very helpful and kind, they have a great staff and work with people very well, thank you and will be doing more business.

    I would recommend this to a friend