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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 4,878 reviews
  • Rated 5 out of 5 stars

    Very Good...backlighting would make it great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but backlighting settings would make it better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A OK.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine, excellent install and haul away. Clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation dryer and washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank so much for Excellent thread good work!! Young people have very good recommendations.!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Bang for your bucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the price Was very easy to learn how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kelson Jordan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was returned due no instructions included with open box item which resulted in major vibration.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good Set for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased both the washer and dryer with a budget of $1600.00. Good set for the price. However, the delivery was slow.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you went through with your washer's slow delivery fulfillment. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with the delivery of your washer.

      Have a great day.

      -John Samsung

  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Too much maintenance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend this for anyone with dogs. My dogs have shorthair and don't shed very much but I have to remove and clean the filter every 2 weeks (about 5-6 loads) or the machine stops working mid-load. Dog hair on the rubber seal made water leak out the door although the self clean cycle fixed that issue. The machine stopped with a SUD error, allegedly meaning I used too much detergent. I used one HE pod for a full load. It took me an hour to fix that error message. The top of the washer is full of scratches from a plastic hamper and the spin cycle shakes the whole house.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    1st time Front load washer buyer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a bit nosier than expected but washes good and quick no other issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is nice. Seems to work well and vibrates very little on the spin. The cycles are a little hard to get use to. Still learning what works best for us. I know they arent required but we felt we needed the pedestals to make it easier to access the washer and dryer. Those are a total ripoff! $500 for the pair. No drawer is worth that.!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get your washing on!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid well made washing machine with excellent delivery and installation service!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine doesn’t make any noise Good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice samsung product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this product for 1 month and am pretty happy with this so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it and forget it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this along with the dryer; it is an excellent set. I never had an issue with this; the only drawback is that it has smart features that I found irrelevant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, works super good not big noise when you’re use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied customers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been about a month and we are loving it. We read about issues with mold, so we wipe down any moisture and leave the door open to air dry and we haven't had an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has many washing options or programs. Can be controlled remotely from the app. Connects seamlessly with my wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash machine and dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top choice, I recommend you. Samsung the most intelligent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don’t regret buying it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the wash machine for a couple months now One of my favorite features is the delay end cycle. The only complaint I have about it is I feel like the power button is super sensitive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shaky, wobbly, violent efficiency

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer itself is very efficient. Almost leaves clothes dry when it's done spinning. However, it spins so fast that any imbalance causes the machine to shake... which vibrates the entire house. The song it plays at the end is LONG... good thing it's cheerful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very reliable for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my fav washer most washers have a smell or issue these samsung washers are simple and work great for a long time in my experience.

    I would recommend this to a friend