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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 4,878 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisier than expected, worjs well enough. No issues yet but its only been a few washes

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lisa, thank you for sharing your observation about the washer. We are here to help.

      If your washer is making a noise, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompt and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147161517) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great price Henry the sales associate was attentive, knowledgeable, and professional. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had ours for a month now and it's wonderful. Love the ability to connect to the phone and get notifications when the cycle is complete. The color is beautiful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it supposed to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. However the top of it is very prone to scratches so don't place anything on top while its running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost like my last, but updated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a 15 year old version of this washer. So far it has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SO far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I will have to give it some more time as the previous washer we had didn't even last a year. Thank god for manufacturers warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer and dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer and I prefer a front loader

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Does everything I need it to do and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchases and delivery/set up perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement set for points we bought in 2008. Agreed and set up when scheduled and fit well in the space we intended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best, washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer and dryer has a great 19 minute cycle. I would highly recommend this one again and purchases again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a 10 year old Samsung. Old machine would power on by touching any button or dial. This one dn. Adding clothes after starting cycle was easier too. This one you must wait 3 minutes for the door to unlock. Newer model has more cycles and temperature settings. Price was good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Balance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer supposed to have enhanced vibration protection and it spins so uneven it moves away from where it sets. But cleans clothes really well.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad that the washer cleans the clothes well, KimG.

      Your washing machine may shake, move, and make noise while spinning.

      This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.

      You can check the troubleshooting guide below about the Samsung washing machine shaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw

      You can also check the model's user manual link below on page 50 about noise and vibration and page 22 about the steps to level the feet of the washer.
      https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf

      I have provided related Samsung links below.

      Install a washing machine in your home.
      https://www.samsung.com/us/support/answer/ANS00051342/

      Best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Cycles, settings, and features on your Samsung washing machine.
      https://www.samsung.com/us/support/answer/ANS00061937/

      If you have inquiries and needs further in the future, please contact us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145659275, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer!! Washing great, love the front load for both washer and dryer

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big enough, but makes too much noise. I think they are too expensive to be fixed when broken.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that dealing with a shaking and noisy washer can be frustrating, Ruthie. Let us help.

      Below is a troubleshooting link when the washer is noisy. Browse through the guide and choose the noise that is similar to the one your washer makes. You may also watch the video attached to the link from start to finish.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      We have also provided the user manual for your model. See page 50 for other actions when the washer makes noise.
      https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146980948) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Dryer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works exactly as advertised and has a few really nice features such as the refresh, which lets you moisten and re-dry items that you might have left inside too long so that you get out the wrinkles quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front load washer and delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. same quality as my previous Samsung washer, lasted 11 years with no problems. Delivery was great and on time.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 1 out of 5 stars

    Clothes still smell after washing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a front load washer didnt use much water when washing called Samsung and set up appointment with tech he came out advised that was normal for front load washer and said everything was fine using mobile app. Today washed a pair of Jean's and 2 small child size blankets that my little grandson had peed on while sleeping after having washed the Jean's 2 times they still smelled like pee, will never buy front load again, dont believe the claim that they get clean with very little water. That was my concern and was confirmed after the pee smell from the Jean's. Bought the pair washer and dryer in Aug, they were delivered mid Sept have had a service person out once and now this. Yuck dont feel like my clothes will really be clean now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues getting the best performance from your Samsung Dryer. I can help with that and have some information that will ensure that you have the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    smart way to laundry

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. awesome smart options straight phone alerts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great only thing is the slightest bump of the key pad change the setting mid use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer was good. He didn’t make any noises I will it’s smooth, eight sensor dry, and sense of washer and it killed loads when it finishes that.

    I would recommend this to a friend