Customer Ratings & Reviews

On time and amazing service they knew what they were doing

Love it, i am still learning to use it. Best buy wa fast and knowledgeable.

Love this washer; no issues. Didn't buy them to stack; side by side and perfect! Best Buy installed and instructed on use. Great Experience; Great Washer.

Looks great. A bit more depth than previous Samsung but still ok. Controls are very state-of-the-art.

Very good washer has a steamer which it great for dry cleaning and saving on your dry cleaning bills

This is the best washer ever I highly recommend this washing machine and ask my friends to buy them i im totally satisfied with my washer

Works great ! My first front loader and I like it! Takes up less floor space since I stacked with the dryer!

Efficient washer. Quick cycle is a lot more noisy than I would like. I haven't had any water leaks like others. The drawer where you put your liquids will retain water in it. All in all, it gets the job done.

We have had this for almost a year and it works great

Liked the list of washing options and touch sensitivity of the product. So far hadn’t had any issues.

Appliance was just what i ordered. The delivery/instillation team were terrific . Had it done in 20 min. Great job!!!

Twenty years since i purchased a washer. Samsung has several wash load settings, i can easly select wash load type and walk away. I am pleased with my purchase. I am looking foreward to my first electric bill to checking the saving.

As of now, it's a great machine, very user friendly, awesome variety of cycles depending on the need. Great looking machine. Overall, we are very satisfied with the purchase. Recommended.

Washing machine is working great. It also is a smart washer and have an user friendly app. I definitely recommend this washing machine.

If I could give this washer zero stars, I would. It arrives. It is correctly installed. No matter what cycle I set it on, it only uses HOT water. Warm/Cold setting? It runs HOT/HOT. Cold/Cold setting? It runs HOT/HOT. I was about to call to set up an appointment to get this remedied when the washer goes into its spin cycle. Whatever holds the tub in place busts and the tub then starts free-slamming around inside the washer box. I am NOT making this up! Four days after its installed... FOUR DAYS! and it is broken. With the 15 day return policy I just told Best Buy to come get the cursed thing OUT of my house. Mind you, I bought this washer to replace another Samsung that I had purchased just 3 years before. THAT washer broke down and since it was under extended warranty, I called to get it fixed. Three months later (that's three months WITHOUT a WASHER!) after replacing nearly all the parts inside the silly thing (more money was spent on parts and labor than I paid for the thing to begin with! Go figure!) the insurance company decides it is not repairable and tells me I can just apply the original purchase price towards a brand new replacement washer. So this means I had two Samsung front load machines turn out to be JUNK. Samsung is making garbage washing machines. Do NOT buy a Samsung washer. My experiences have taught me that they are extremely poor quality. This is NOT Best Buy's fault, but if they read these reviews, I heartily suggest you drop the Samsung line. You should start offering Speed Queen instead. They make a top notch line of washers, both top and front loaders. Ended up replacing with a GE - 4.8 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - White on white, pretty sure the model number is GFW650SSNWW. Could not be happier with it and I've been using it hard for the last 5 months.

Excelente washer I dont even need the dryer my clothes come out semi dry ill just hang it for 5 mins to finish air dryer best purchase ever

Very happy with the store associate and the delivery drivers that delivered. Would definitely going back to Best Buy.

This washing machine has been amazing! We have had it around 6 months and it was well worth the purchase! This washer and dryer set has been everything we imagined it to be!

Bought for our new home in January. Wonderful product with excellent water saving features. Only issue was from Best Buy itself. They forgot a part when installing it, and it was delayed 2 weeks. It was resolved though so no harm.

Love it! Washes clothes with water and soap like a pro