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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 4,878 reviews
  • Rated 5 out of 5 stars

    Washing machine delivered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got new washing machine, works great, no leaks! (I didn't realize how much accommodation I've been doing). Delivery was smooth and timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly washes and it spins the clothes really dry which means less drying time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well! Fits CalKing comforter easily. Also 2 king pillows at a time no problem. Wash and dry with set in an hour with this set. Very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung washer and dryer! The delivery guys were very helpful and answered all my questions and concerns! Greatly recommend these appliances!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    W&D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love the washer & dryer set. I just wish it came with a shoe rack for drying shoe/hats type of stuff. The Delivery and set up was great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer! It does everything I was looking for. I'm in love with the fact that it alerts me when the washer or dryer is complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They’re great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really well! I’ve had these for about 6 months with no issues whatsoever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great thus far 3 months in. Quite and app lets you know when loads are done and suggests preventative maintenance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service in Miami. Everything was perfect with advisor Noboa!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for bigger loads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a top load washer and love that I can wash bigger loads, including pillows. Only con is that it is super low. I would recommend purchasing the pedestal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was a good buy. I have value for money.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Poor customer service and unprofessional teams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why I have been blocked for writing reviews on my other purchase. I have a bad experience with Best Buy and geek squad. Geek squad team had me Change an outlet for no reason. They sent me a broken washer and the guy named John said that the outlet needs to be replaced. I had to pay money to electrician for no reason. They came and replaced the outlet. The next time the came for installation the washer still wasn’t working. I will not buy anything from bust buy anymore. I have been having a hard time with the customer support and installation process. Very unprofessional, poor customer service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand that your overall purchasing and installation experience can be disappointing.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Jc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable price and good financing options. Very helpful staff

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Defective drain wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered with a defective drain wash. So cannot review yet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dries your clothes!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the perfect replacement to the old standard single W/D unit we’ve had for decades. It’s stackable, which makes replacing a single unit so much easier and very cost effective. Buying both the Washer and Dryer I even saved money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Front Load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am very satisfied with the washer. The selections of cycles and water temperature are comprehensive and easy to understand,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Busted within a year!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer bought at the end of November last year. Now the whole drum is loose and sounds like a frieght trai when sinning and jumps all over the place. Luckely its still under warrentee, barely, and a tech is coming out today. No way a newish wadher should need repair so soon. I have never bought any appliance that did, so thinking this one is a lemon. Quality of workmanship, or just an overall, bad washer...doesnt matter. Will never buy this brand again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, delivered on time. I love it highly o

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is fantastic. Works like a dream and has a lot of wash settings

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job it’s has an issue where the timer won’t count down and it keeps rinsing then I have to unplug it and start over it’s more of a hassle to return

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washing machine in your home, MiguelF. Let's get this taken care of.

      Please refer to the resources below to rectify your washer's concerns. Please click the link and the hyperlinks for tips.

      Samsung washing machine spins poorly (If the problem persists, click "NO" for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1149892123, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung