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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 4,878 reviews
  • Rated 5 out of 5 stars

    Very good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer enjoy very much, I love the quick wash moo III re than anything. Whenever it goes out again I will be getting the same brand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far no leaks ,is some heavy vibration when spinning out larger bedding items. No real issues in the first few weeks

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 1 out of 5 stars

    Good if your ok with washing with no water

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently Samsung doesn't know you need WATER to wash clothes!! This junk only wets the clothes very little and starts washing! I don't know why companies are so concerned about the usage of water. We are the ones paying the bills! Super long cycles as well. Takes 2 hours to "wash". It also drips when washing and clothes still stink obviously because the washer doesn't use water to wash. I guess the people that rated this so we'll don't mind their clothes stinking and don't need water to clean clothes..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jen,
      I see you are having some concerns with your new Samsung Washer not cleaning your clothes and leaking. I would like to offer some assistance to make sure that you are only getting the best results from your appliance. See links below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      If you need any assistance, feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143293796. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Cons mentioned:
    Smell

    Rated 2 out of 5 stars

    Sticky Washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer stinks! Seriously it smells. I have used it for a year now and we cannot get rid of the funky smell. I does not drain completely. That might be why it smells. I do not recommend getting this washer. If I would go back in time I would purchase a top loading washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how it can be annoying if your washer smells bad, Ezuniga. Let's take care of your washer's odor.

      Here are steps to eliminate odors and prevent their return. Please click the links and hyperlinks below and watch the instructional video for tips.

      The Samsung washing machine or laundry smells bad:
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-mildew-smell-or-visible-mold

      The Samsung washing machine does not drain:
      https://www.samsung.com/us/support/troubleshooting/TSG01001013/

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146505675) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Washer installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer worked very well and fast. He was polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing deal for the price. Super easy to use and tank is big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine with excellent features for everything from everyday wash to specific needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans well and quiet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give it 5 stars. The quick cycle cleans like a normal but in less than 30 min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked well and accounted for all the mistakes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Very excellent and works very well, no annoying sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Text capability

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I would recommend getting this. You can be notified by text when ur load is done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mixed feelings but good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine smooth efficient. Hope it is better than then matching dryer I had trouble with.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Digital can take getting used to.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited more than a month on backorder to get delivered. It's very nice, and BIG (probably more than I needed). I upgraded from a ten-year-old agitator model. This should be gentler on clothes. It is noisier than I expected (whining and sucking sounds). Luckily, I have a separate laundry room with a door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect machine.samsung is best. Best technology. Best cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my set. Haven't had any issues and the notifications aren't loud beeps which is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine. It has quite a number of settings that our old machine didn't that allows for adjustment for the best washing of the different loads we wash.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sir

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the touch screen is not very sensitive to the touch, so you have to push the button several times. I believe it is not going to last as long as previous washers i purchased from best buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Fast and quiet. I love the song at the end!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Wasing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Best Buy. We’re very happy with our purchase and the professionalism of the Best Buy Team.Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good job of getting the close clean!!!!!

    I would recommend this to a friend