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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 4,878 reviews
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new dryer, so I wanted a matching washing machine to go with it. It works great! Received it in 3 days. I love it because I can do more clothes at one time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overal good to use by now. wash out well the stain. if it has a smart option to connect with the phont, it might be much better but it doesn't have it. so far so good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jenny, I would like to congratulate you on your new Samsung Washer and appreciate you taking the time to share your customer experience. We are happy to see that you are happy with your new machine. We thank you for choosing Samsung and welcome you to our family. ^Brad Samsung

  • Rated 3 out of 5 stars

    Not Thrilled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer vibrates loudly on spin cycle. Called service, they responded promptly and tested it, ran fine. Showed them a video of it and they were shocked but couldn't recreate the problem. Said if I call them back and they can't recreate the problem I'll be charged for the service call. Also said this machine is finicky, can't put in loads that are either too big or too small. It's 3 weeks old, guess I'm stuck with it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see that you are experiencing concerns with your Samsung Washer shaking and I would like to offer some assistance. I have some helpful information that will give possible solutions to your issue. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143135800. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price compared to other brands. The cycle is fast and gentle on delicate fabric.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looking forward for other appliances

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooner than expected Delivery. I Will continue to buy products from Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good, less noisy and smooth. Product is good, less noisy and smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation/installer went great! Excellent!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Convenient wireless connection to change settings or be informed when the cycle is finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to look st. Smart with blue tooth updates during cycke. Biught samsung before and did it again this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I couldn't be any happier with the washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best appliance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has the best appliances. Got this on a great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer and dryer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality I got it for my friend she is really happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Washing Machine by Samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine by Samsung! Purchased this new to compliment our new home purchase and couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Looks nice and appears to be a good washer for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best for size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like this washer. Just wish I would’ve bought the bigger one!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash fast and smart, you can also connect it to your home wifi to pair it with the Samsung laundry App

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my new washer! I love how good my clothes come out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks and Works Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This front load washer looks good and works good. Seems to be quiet as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Love that is has smart features and that it connects with my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and fits perfectly in small space. Highly recommend!

    I would recommend this to a friend