Customer Ratings & Reviews

It worked well for exactly the same number of months that it was under warranty. Six days after warranty, it stopped draining water. We spent hours with Samsung support diagnosis by text messages. In the end the technician had to come in to fix. We don't know yet how much it would cost to fix.

works well, was installed efficiently and quickly by the Geek Squad and I was up and washing again

Great product, great delivery, great installation. All around a great transaction.

Good washer. The value is good. the durability is good and the looks of. Washer os excellent.

I love this washer. There is different setting and we use them all; it even has a self cleaning mode.

You know you're an adult when you're excited to do laundry. It plays a little song and I'm so happy.

Excellent, the best purchase, so far everything is working just perfect

Great deal and great sales help , we were happy with deal , they beat other offers from other retailers.

Like what the description says. Awesome machine and efficient.

We bought this on labor day to as a trio set with washer and dryer. They work great and my wife is happy with it's features

It good fo far. It does it job, looks good at my place.

I am pleased with the operation as well as the appearance of this washer. I haven't had it very long and have only used the washer a few times.

Purchased this brand new less than 4 weeks ago from Best Buy and paid them to install it. I've used it maybe 10 times. Today it quit working in the middle of a load. It gave me an error code. I tried to troubleshoot the problem using the manual, but there was nothing to address it. Called Samsung. They couldn't troubleshoot it by phone, so we did a video call. They were able to watch me do everything they instructed. Nothing worked, so they said they would have to send out a tech, but in order to schedule a service appt, they need the model # and serial #. I found the model # on my online receipt, but it does not include the serial number. The Samsung tech stated that it is on the back of the machine. This is a very heavy machine. I tried to move it out while the tech was on the phone, and it would not budge. He instructed me to call Best Buy to obtain the serial number, because they will not schedule an appt without. Called Best Buy and was informed that they do not keep a record of the serial numbers on appliances. Since they sold it to me and installed just over 3 wks ago, I asked them to send someone out to get the serial number, which they stated would be a $60 fee. I asked them if I can return or exchange it, and they will not allow that because it has been over 2 wks. So I have a brand new washing machine that doesn't work, and neither Best Buy nor Samsung have any interest in helping to resolve this. I will have to pay someone to come out and move my washing machine to just be able to make an appt for Samsung to come out and service it, but it certainly won't be Best Buy, because they clearly don't stand by their products or service. I will never buy another Samsung appliance or purchase anything from Best Buy again. And I intend to report both of them to the BBB for selling me a lemon and refusing to do anything about it less than a month later.

Does washer load in minutes with unbelievable freshness

love how the white sanitize feature leaves my cloths super white. wish i could turn on with my phone.

So far washer works good. The chime is annoying. Filter assembly si plastic and should be more robust.

Beautiful washer. I had the old model but this one is nicer

Bought this for my dads home, when his washer broke down. He loves it so far. No issues so far.

Punctual and professional. I had a generally good experience with a delivery and install.

Good customer deal and deliver any items on time for customers