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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 4,878 reviews
  • Rated 5 out of 5 stars

    A BestBuy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Samsung product. Love the various settings per fabric. Excellent pricing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    dont buy if you want use the app

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer, but not a smart washer, dont expect to find a use for the app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product, the only problem i had it was with the best buy warehouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Samsung front load washer. What I like about this. Is that it have soft touch button and play music at the end of the wash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Nice and Practical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a super nice and practical washing machine, its washing is very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues 6 months so far.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems after 6 months. Only complaint is it doesn’t allow you to fully override temperature settings for each mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer operates seemlessly! The control panel is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Clean clothes is not a luxury anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only have had for a short time. Operation is simple. Has a lot more features than our previous one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Spider Arm problem RUN!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered in July gave out in September the washer loudly spins and bangs once warranty fixes it I’m selling it and getting a GE I should Have never switched from GE to begin with I had that front loader since dinosaurs walked and it still worked but know I wanted Rose gold and now my GE washer is being used by some looky family and I’m sitting here looking at my Samsung washer tap dance off the second floor of my home

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We appreciate your review of your overall experience with the noise of your Samsung washer, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1144970902) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Washers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with our purchase definitely would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans much better then my old top load machine. It cost about $100 more but I’ll save that on water usage. It’s a heavy machine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liquid soap and liquid softener is leaking. I call best buy geek squad but they didn’t fix it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Delivery Guy Was Super!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that installed it was fabulous. I can’t say enough about him and the care he took as well as his helper. VERY satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, it is used a lot, took a little bit to find out how to shut off the done signal but figured it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in one day and I can say i really like this washer it is so quiet and uses less water and it looks so sleek in my laundry room.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    BUYER BEWARE TERRIBLE SHAKING IN SPIN CYCLE

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer did not spin correctly since the first day I bought it. I had my handy man check it out and it’s a part that expensive so you may as well buy a new one. I have seen this same exact model being sold facebook market place with the SAME PROBLEM!!!! BUYER BEWARE!! SHAKES SO HARD IT WAKES EVERYONE IN THE HOUSE!! No laundry at night!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.

      The links below will help you ensure the noise from the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn’t resolve your issue, please click “No” or "NO, I NEED MORE HELP" for more help.

      Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance with the washer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148387642) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Andy landaverry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery and it came packaged very well. Repeat customer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung high efficiency front load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer to match the new dryer. Works great and is a great value at the price. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung did again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Birthday gift for the wife and she loves it.......

    I would recommend this to a friend