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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 4,878 reviews
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. Love our new washer and dryer. Delivery was smooth and guys were great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stacked washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great But When I purchased I asked clerk if my dryer would stack and he said yes. Of course it did not. So they could not install until I purchased a dryer. I knew washer was a few inches taller than my current.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand your disappointment with the salesperson's misinformation. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions and transfer you to your local store to inquire about options.

      Attached below is the link to the specification sheet for your washer. See page 2 to view its matching dryer models:
      https://image-us.samsung.com/SamsungUS/home/05312023/pdf/WF45T6000AW_V7.pdf

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Pleased with Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung washer does a great job! it has multiple settings for all types of laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like this washer very much does what i need it to do small and large lodes

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Only had 13 months before failed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spin cycle will break this machine. Read the other reviews. Bracket will break off, you will see gray particles falling out underneath, and they can't fix it. ours broke 1 month out of warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Power button stopped working at 1.5 yrs old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button stopped working after 1.5 years on and off. It finally stopped working today, Sep 1, 25. Really frustrating that my last washer was a Kenmore and lasted over 20 years. I searched online it is well known an issue that a potential fix is to unplug, wait five minutes, then press Power 5 seconds, press start 5 seconds and plug back in. Wait 5 minutes and then press power. This didn't work, but I did let the washer sit overnight and periodically it started working again. It has been an issue now for over a year and am going to need to get a repair service out to see the issue and cost. May not be worth fixing if over 300 to fix.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GaryS,

      We understand your frustration with the power button of your washer. Let us provide the details you need.

      Here is a link to check why your washer's power button does not work. Check the embedded words and watch the video fully for more details.

      Samsung washing machine buttons won't work
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150596545) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noisy spin cycle. Had a service call after 3 weeks. Nothing they could do. Not pleased

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there DBG1320, I see that you are experiencing issues with your Samsung washer shaking during the spin cycle and understand the concern for your new unit. I would like to offer some help in getting you the ideal results from your unit. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent services and performance. Some body dent’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer works well with extra size loads. I highly recommend this washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Load durning spin cycle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the product for about a month now. it works fine and easy to use but it is a little loud durning the spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment - gets clothes super clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer would be great if you can ever level the thing. When the spin cycle gets going is when you notice it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how its working so fast and clean the cloths very well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer, has a lot of options which is wonderful. 1 issue i have is the front door doesn't lock when the washer starts working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine. No vibrations during cycles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine preformed well during all cycles. There was no vibrations noticed even during the fastest spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. Only had it for about a week but it’s great. I’m not use to being able to was such large loads of laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super whaser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that much more pieces can be wash at once that my prior whaser

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation can be a pain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has serious trouble getting it mounted so it does not shake badly, which ended up with the unit being scratched, but it works just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the persons came within time They were polite very well organized and finish installation well and nicely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a wonderful product a n d great place to buy from

    I would recommend this to a friend