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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 4,878 reviews
  • Rated 5 out of 5 stars

    Nice washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Samsung and so far so good old one lasted 10 hrs so hoping for more of the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. Very happy with the service and overall purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    found great deal on open box item and they work perfectly like new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value works great and easy installation done by the professionals at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO glad i purchased this washer. Has quite a few settings on it i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So pleased with this purchase! Machine works great and delivery was smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time ever buying a washer and I couldn’t be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Huge fan of the lint removal feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I is a bit confusing but we worked it out............

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lasted just shy of two years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted almost two years, and it’s been great. However, it totally totally died yesterday when i was running a self-clean cycle. It’ll cost more to fix it than buy a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love color and noise cancellation. Able to connect machine through phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re in need of a new washer and dryer I recommend getting this set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer for the Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, and is a good looking unit. My clothes are much cleaner, and the spin makes them easier to dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pERFECT FOR SMALL LAUNDRY ROOM

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fITS WELL IN OUR SMALL LAUNDRY ROOM BEING DOUBLE STACKED

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Crappy Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1 star isn’t for the washer, it’s for the installation. When they delivered it they didn’t bring the stacking kit. I had to wait 2 weeks for another installation date. On that day they texted me 3 times with updates on the time the driver would arrive. Then they didn’t show up at all!!. I called and they offered me another install date in another two weeks! I told if they couldn’t do it(that makes a month I would have the unit without being able to use) sooner I don’t want the set anymore. They said no problem and had a truck at my house 2 days later to pick it up!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you taking the time to leave us a review about the overall installation experience of your Samsung washing machine.

      To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer came in good condition. And it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase Even though delivery was all messed up and had to contact BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and worth the money bought with Best Buy card on sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. Quick clean wash, compares well with high end washers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer, works good and fine. I recommend.

    I would recommend this to a friend