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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 4,878 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for a great price. Quiet and exactly what I want

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart washing machine. Great product I am ve

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart washing machine. Great product I am very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stacking functionality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design , easy to stack, installers we're super quick and nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them.they work great. Fast and clean. No issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has work as intended, learning the various manners it can be used is not very intuitive

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Carla, I am so glad you are enjoying your Samsung Washer. We are so glad to welcome you to our Samsung Family. ^Brad Samsung

  • Rated 2 out of 5 stars

    Buyer Beware

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lettering on the front panelis smearing. Can't tell what the button are for. We've only had this machine 3 months. I've never seen anything like this. Expected better from SAMSUNG. Googled this problem and found out it's been going on for a few years. Obviously Samsung doesn't think it's important enough to fix. If all if the wording is gone how would you run the machine? GEEZ! Best Buy said to call Samsung because we didn't buy the extended warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this for a month, but love it so far! So many options for settings and quiet!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 14 Months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer will not drain, displays SC error code, nothing in the drain filter, and it has to be repaired. I'm now shelling out more money to fix a new machine we bought to replace another one that did the exact same thing. Oh, and the Best Buy member protection plan means I'll have to pay $79.99 and wait 10!days for the earliest appointment. Samsung washers suck, and so does the Best Buy member protection plan.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JamesW, we understand the inconvenience of dealing with a washer displaying an error code. Let us help.

      We recommend checking this link to help you troubleshoot if your washer displays an error code. Please choose "nd, 5E, SE, 5C, SC, 1 5C: No drain error." Kindly click on the embedded word and watch the video included.

      Samsung washing machine information and error codes
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      If you wish to provide feedback regarding your retailer protection plan, please get in touch with the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150252948) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, works great for our large family. It’s in use almost daily. It’s quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, The washer is a water saver, and both the dryer and washer are energy savers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always loved Samsung as a company. This washing machine does it all! Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    front loader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far my wife says she loves it we will see when we get the water bill. may give 6 stars'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent ITEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent item. It can fit a fully-loaded load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great front load washer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front load is so much nicer than the top load o had. Clothes seem to be washed more thoroughly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WARNING!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING!! DO NOT BUY. Samsung appliances are the worst. This machine is so smart, its dumb. It does not work. Bought in Aug 2022 and just had the 2nd tech come out to see why water enters and then leaves out. Washing the clothes with no water in it. The explanation that was given is you can't wash shirts and pants together, you have to mix the right clothing so it can be balance, etc. Shoes and comforters has to go to the laundromat. There's no simple washing with this machine. Don't buy, but if you do, pay attention and return before the return date expires and you have to deal with the warranty department that tries not to replace it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that a working washer is essential, as we have to wash our clothes often, RachelL. Let us help make your laundry experience better.

      I recommend checking the link below for troubleshooting steps to try when the washer does not fill with water.
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      You may also check page 51 of the user manual for other recommended actions when water is not supplied on your washer.
      https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145181381) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    WB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. We had Samsung washer before this one and was 15 years old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this set it works great with no noise. Washes fast and clothes come out supper clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine dries fast. No wasting energy drying and then drying again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it after three weeks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Had it for about three weeks and love it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you it gets the job done vlose vome out very clean

    I would recommend this to a friend