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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 4,878 reviews
  • Rated 5 out of 5 stars

    Nice washer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ive ever had. Lots of settings for everything i need.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good! And works great!! Great value for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous washer. Good product. Very happy with Samsung products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. It took some getting to know how to work it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and is better than my old one. An apparent upgrad.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so glad to hear it, rickster! We hope you will continue to enjoy this wonderful washer for a very long time. ^Jecca Samsung

  • Rated 5 out of 5 stars

    mmrm21

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine - does a large load with little effort and no vibration.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t buy another Samsung washer. We had to replace the first one in 8 years . This one makes a loud noise & Best Buy tried to fix it, but, didn’t.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand that dealing with a noisy washer can be frustrating. Let us help.

      Here is a link for steps on what to do if your washer is noisy. Please play each sound and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if one prompt and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147142108) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Loud,but good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud during spin cycle. Bounces around too. But I love everything else about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer ❤

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the options, my clothes get clean and price great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washing machine ever..luv this product and highly recommended..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, a little loud, still good but not as many features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and has all the features we wanted.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box item. So far it works perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shakey if stacked, but otherwise good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid washer, does shake if stacked. Otherwise solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the west

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer and dryer combo west of the Mississippi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 4.5 cu. ft. Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer, although at the very High Spin speed it does vibrate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loooooove. The best. I had it for a month now, still extremely happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with a lot of different settings as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bangs like a jake brake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works fine until it gets to the spin cycle. No matter what type of load is inside (heavy/light), it will bang violently, and yes, we've tried adjusting the loads. It does not matter how much or how little there is inside it, the drum always bangs, sounding like a tractor trailer using its jake brake. We returned our first one thinking it was an isolated issue, but this second one does the same thing. We are awaiting another return for a different washer that is currently on backorder.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your dismay about your experience with the washer.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement unit status. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great clothes washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clothes washer and glad that we bought it from Best Buy!

    I would recommend this to a friend