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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 4,878 reviews
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer so far and great value. Caught it on sale.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just like a plane

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure about the way it was installed or not but it is not as quiet as I thought it would have been. There is very little vibration but the sound of the tub is like listening to a plane taking off. Not very pleased with that. But the size and cleaning ability is really good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Ella619, I see that you are having some concerns with your Samsung Washer making noise and having vibration in the spin cycle. I know that is alarming and would like to make sure that you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      If you need any assistance, please reach out for assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143453180. We thank you for choosing Samsung in your family's home. ^Brad Samsung

  • Rated 5 out of 5 stars

    Very Good Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good value and got it on sale, Thank you very much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Front Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Washer , but it wobbles and beat like a drum. This is supposed to operate smooth and quiet. Not pleased with this washer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We understand where you're coming from. Let's move along and elevate its efficiency.

      To rectify the washer's shaking performance, you can quickly troubleshoot this by following the simple steps from the link below. For additional help, please click on the embedded links and watch a video tutorial.

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      This guide will walk you through the noises from the washer and offer suggestions on which step to take. Please watch the video and click the embedded links under the specific noise that affects your washing experience.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147177750, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! We all agree our clothes feel cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What I was looking for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time with front loader and I love it! Great brand

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was just what I needed and install was very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was a good buy for the sale price too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had good service from all of my Samsung products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but somewhat small to wash comforters and blankets.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Camargo90, I would like to congratulate you on your new Samsung Washer and thank you for providing your feedback. We are glad to see you are enjoying your appliance. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new washer. Clothes come out nice and clean its really nice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    "Vibration Reduction" does not work so well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Vibration Reduction" does not work so well. The last Samsung we had did not vibrate at all, so you would think that the newer model would be better. Best Buy sad it was manufacturing defect, and replaced it. But the replacement also shakes when spinning. It washes fine, but still...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Templarx,
      I see that you are experiencing issues with your front loading Samsung Washer not spinning properly and I would like to help ensure you are getting the best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/ If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143091715. We welcome you to the family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 2 out of 5 stars

    Loud and lot shakes a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would only recommend this for a basement laundry room. This is much louder and the vibration is much worse than you would expect. It's especially bad if stacked. I can't believe this has vibration reduction technology. The spin cycle is loud and shakes the entire room.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello John,

      We understand the inconvenience of dealing with a noisy and shaking washer. We're here to help.

      Below is a link containing the troubleshooting steps to help with a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016

      We have also provided the user manual for your model. See page 50 for other actions when the washer vibrates excessively or makes noise.
      https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148301224) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the machine but "vibration technology" is non existent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great value for a basic washer/dryer set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation. Great product. On time delivery

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    It's The "Buttons"!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the washer is good--laundry is clean! Noise is minimal. "Wash Options" are difficult to lock in, requiring multiple tries. This is my only negative so far!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Rubber seal tore after 11 months

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About 1 year in and the rubber seal ripped while opening and warranty expired after 6 months. Last Samsung appliance I will ever buy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    bing bang zoom. straight to the moon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does the job. wish there was a way to shorten the jingle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product overall wish it had direct drive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall all around Barely any noise Various modes

    I would recommend this to a friend