Customer Ratings & Reviews
- Model:
- WF45B6300AC
- SKU:
- 6491516
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.
This summary was generated by AI based on customer reviews.
Best Buy does not stand behind their products
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought washer for my elderly mother because she could not reach in her top load washer. with in a few months washing got to hard and my brother took over. when I did the wash for her recently it would only wash in hot water even though I set for cold only. now Best Buy won't do anything I won"t buy from them anymore. they do not stand behind their products. terrible !!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarylD, we know your overall experience using the washer can be frustrating. Let us assist.
Here is a guide to help you diagnose why the washer is dispensing the wrong temperature of water. Please click on the embedded word and watch the video included.
Samsung washing machine water fill issues
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147710137) to help our team pull up your information.
Have a great day.
^Camille
What Happened!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having to get down to the ground to drain it,is not the best thing
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that your experience has been less than ideal. Let us help you.
On page 50 of the model's user manual link below, you can check the steps to see if the washer is not draining as expected.
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146901926, which will help our team pull up your information.
^Rainly
Off balance.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item seems to be unbalance. I had a repair man from Samsung and was told to use full loads and use the bedding cycle to keep the drum from spending to fast. It still makes a lot of noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to ensure your washer always functions at its best. Let's help you.
We recommend checking the resources below for steps to take if the washer goes unbalanced. Please click on the embedded word and, choose the "Did this resolve your issue?" option to access the complete diagnostic. Also, kindly watch the video included.
Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746349) to help our team pull up your information.
Have a great day.
^Camille
Beware of open box items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price of the machine was good for an open box item, but it was not as advertised. It was advertised as satisfactory, but was only fair a best. The front panel is pushed in as if someone had dropped or kicked it in. There are two bend to the right of the door. What was worse was the attitude of the person on the other end of the phone when I called in about it. I had Samsung look it and they found the door seal was damaged as well. They replaced the seal but couldn’t replace the front panel.
No, I would not recommend this to a friend- Pros mentioned:Noise level
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted, works great. Delivered with a dent on side but didn't mind
I would recommend this to a friend Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy and rattles, does its job but seems “cheap”
No, I would not recommend this to a friendBrand response from Samsung
Posted .We make every effort to ensure your washing machine operates at its best, LarryL. Let's get this taken care of.
Suppose your washer is making a loud rattling noise. Click the resources below for assistance. Browse over the hyperlinks and the instructional video for tips.
Samsung washing machine is noisy (see rattling or clicking):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147068230, to help our team pull up your information when you message us.
Have a great day.
-John
Washing without water!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed, i was so happy to receive this just to find out it washes without water, and no matter what combination of programs i try, it barely uses enough water to wet the clothes, when i remove the clothes after washing they have dried on detergent on them! We called the service guy from samsung and he checked the software and said all good, this is how it is! I wish i would know this before , i wouldn’t buy this! I can’t believe i spent so much money on this garbage! Also there is no program description anywhere not even online!
No, I would not recommend this to a friendBrand response from Samsung
Posted .KingaH, we understand the frustration when your washer has concerns about filling the water. Allow us to help.
Below is a link to help you diagnose if your washer has concerns filling with water. Please choose "Washing machine does not fill with water at all and Washing machine does not fill with enough water." Kindly click on the embedded word if prompted by one and watch the video if one prompts.
Samsung washing machine water fill issues
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Please see page 17 under the "Water supply, and page 27, "STEP 4 Determine the load capacity" section of the manual, for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147177515) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Noise level
Too big and Best Buy doesn’t even know what they s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine would not fit down my basement stairs. The purchase was canceled. Best Buy asked me to review it, so this is my review. Best computer system/programmers need help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about the order you canceled.
Have a great day.
-John
- Pros mentioned:Overall performance
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and runs as expected. This washer does the job.
I would recommend this to a friend Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer. Clothes come fantastic. Definitely buy it.
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is ok not the best settings to choose from and size not great on inside .
No, I would not recommend this to a friend- Cons mentioned:Spin cycle
Gets stuck in spin mode. Horrible experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly gets stuck in spin mode. We have read all instructions and balanced it properly. Still gets stuck. We are draining the basin at least weekly. Horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarinaL,
I can feel what you are experiencing with this Samsung washing machine. Let us help with it.
We thank you for reading the instructions and attempting to get the washing machine balanced. I have shared a Samsung link below that will guide you through 5 steps. Each step has a troubleshooting guide that you may follow. If those steps have been done completely, you may skip them.
If all the steps have been completed and you still get to experience a cycle that doesn't stop, please request service as mentioned in the last step of the guide.
Should you need assistance in setting up a service to visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145121575, and it will help our team pull up your information.
Leo
- Pros mentioned:Noise level
My washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new toy it is so quiet I love it and very sleek
I would recommend this to a friend Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Works much better than our previous ones.
I would recommend this to a friend- Pros mentioned:Noise level
Greab Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does job, no dirty clothes. Its queit as well. I like it
I would recommend this to a friend broke after just a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this washer for a little over a year. Starting last week, the washer was literally walking during the spinning cycle. We opened the front panel and saw that the two heavy metal pieces that were attached to the drum completely came off, and the drum also have various cracks... Maybe it was just bad luck, but for a washer machine that is lightly used for only a year and 3 months, I am not very happy with the quality from Samsung. Unfortunately the manufacturer warranty only covers the first year and we did not purchase any extended ones, so repair would cost quite a fortune for us. Anyway, we are going for a different brand this time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nora,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the washer is moving during the spin cycle. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if the washer is shaking or vibrating.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
You can also visit this request repair link: https://www.samsung.com/us/support/service/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144466996
^Rainly
Great addition
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are affordable and work effectively.
I would recommend this to a friend- Pros mentioned:Noise level
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Quiet and works great. Fits in perfectly.
I would recommend this to a friend Noisy and loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The spin cycle sounds like a Gulf Stream is taking off in our laundry room. Called Best Buy and was given a case number and told someone would call us. That’s it. Horrible customer service on a product they sold. I had a Samsung for 13 years and it sounded NOTHING like this machine. No idea why a newer washer would be worse than my old unit that finally gave up. More than disappointed in product and Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ashley,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the spin cycle sounds like a Gulf Stream is taking off in your laundry room. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
Noises can vary a lot and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in this guide that is most similar to what your washer is making, even if it isn't a perfect match.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144274167
^Mila
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was working great until now , I have to call to get repair
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug, we understand the importance of a working washer. We want to speak with you directly to gather more information about the issue with your washer that requires repair.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150340112) to help our team pull up your information.
Have a great day.
^Camille