Customer Ratings & Reviews
- Model:
- WF45B6300AC
- SKU:
- 6491516
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.
This summary was generated by AI based on customer reviews.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hit the start button, doesn’t start, happens at least 2x a week, ready to go down the warranty rabbit hole. I think it is a child sensor in the door. The 15 year old LG never had this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MatthewM, we want you to have a working washer. Let's go ahead and get this back on track.
Please see page 49 under the "Troubleshooting (does not start)" and page 39 under the "Child lock" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
You can also check this link for more details
Samsung washing machine buttons won't work
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146983433) to help our team pull up your information.
Have a great day.
^Camille
Do not buy open box!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! Bought open box, had a little dent not a problem. Got it home worked great 2 days after i could no longer return, started to act up on us. Wouldnt wash, door can not lock properly. Now almost a month and no longer wants to wash at all. Can't get anyone to help.
I would recommend this to a friendWorst Best Buy service ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. I have no idea if this is a good washer or not because Best Buy has been to our house 4 times already and each time had a different excuse why they couldn't install it. They delivered a broken washer the first time and the last time they "didn't have enough time" to install even though they knew what was involved in the install. Each time they have to reschedule its at least 3-7 days. Better off buying somewhere else.
I would recommend this to a friendBrand response from Samsung
Posted .Hello StaceyC,
I understand that the multiple installation delays have been frustrating and receiving a damaged washer. While the product itself may be reliable, it’s unfortunate that the installation process has been difficult.
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Feels professional, but the WiFi is useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caught this on a black Friday deal for $700, and I must say I'm very glad. It is extremely thorough, clean, and good at what it does. Though the WiFi features are wholly useless considering you have to interact with the device, so being able to control it at distance isn't helpful.
I would recommend this to a friendClean machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think I have had clean clothes before this washer. My clothes are just so much cleaner. My only complaint is that I wish the doors on the washer and dryer opened in the opposite direction. It would make transferring clothes so much easier.
I would recommend this to a friendDisappointing Quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job but less than a year old and all the labeling for the setting are wearing off
No, I would not recommend this to a friendBuyer Beware...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer end of Aug of 2020. It was a great price and worked fantastic until it didn't. 5 days ago it started making a clunking sound, my guess it's one of the drum/basket rollers failed. Let me point out I've used this washer FOR LESS THAN 2 YEARS. Well, not only is it out of warranty by 9 months but there are ZERO Samsung Technicians in "my area" even though there is one about 30 miles away. Then Samsung support told me to call an appliance repair shop about 1,000 miles away. Anyways I paid over $700 on a washer that I will most likely need to drop $300-$450 dollars into to get it to work again. If you're on the fence about this washer just do the math
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jason,
Thank you for reaching out. We appreciate you informing us that your Samsung washer started making a clunking sound. We apologize for the inconvenience this has caused you, especially with the warranty and the repair cost. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting step to try when your Samsung washer makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The video link below contains additional information on what to do when your Samsung washer shakes and vibrates or is noisy.
https://www.youtube.com/watch?v=ywOrH59K9Rw
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144593817
-Angelica
Not a happy camper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so happy with the washer, don’t know if it wasn’t installed correctly but it makes a noise when it’s washing and when it’s spinning the whole washing machine and the dryer shakes. Had to leave town and won’t be back in till July as soon as I get back will call to make an appointment so they can fix it. Thanks
I would recommend this to a friendBrand response from Samsung
Posted .Hello Rachel,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having issues with your washing machine as it's noisy when it's washing and spinning, and the dryer shakes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001985/ to help you identify the proper troubleshooting steps to resolve the issue regarding the noise that your washing machine makes.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001016/ if your washing machine is shaking.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01109143/ of your Samsung dryer is vibrating or shaking.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144390785.
-Noraina
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer support is the worst! I’ve had the WORST experience imaginable. Not one but two washers delivered damaged. Still nothing from Best Buy on how they plan on resolving the issue. If I could give 0 stars I would! I’ve spent hours on the phone, missed multiple days of work, been hung up on and had to re-explain my problem over and over again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Great until it breaks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this washer in October 2021 and started making noises on December 2021. Samsungs service department is AWFUL is made to discourage you from submitting a claim. After initial assessment for repair, it was switched to exchange and now Samsung won’t do exchange with e receipt. I’ve been on the phone with Samsung for at least 5 different occasions and each for at least 45 minutes. If you buy it I hope you dont have to go through the same ordeal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jerryatlaw,
Thank you for reaching out and letting us know that your washer started making noise two months after purchase and that we won't accept an E-Receipt to process an exchange. We apologize for the inconvenience that this caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to a troubleshooting guide that you can check, which may help fix the noise issue with your Samsung washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I've also included a video link below for additional troubleshooting steps.
https://www.youtube.com/watch?v=ywOrH59K9Rw
For reference, you may refer to the link below-containing warranty information.
https://www.samsung.com/us/support/warranty/?model=N0054102&modelCode=WF45T6000AW/A5
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144171895
-Angelica
Canceled order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery service is the worst! First appointment for delivery they said they knocked on my door? Liars! I was home all day! Rescheduled delivery and delivery team said we can’t install not enough room! I had the exact same size LG stackable in the space for 10 years that is even 1 inch deeper then the Samsung Best Buy was supposed to install and wouldn’t even try! I CALLED AND CANCELED ORDER THAT SAME DAY YET ITS STILL SHOWING ON MY CARD! PLEASE REMOVE CANCELED PURCHASE FROM MY Best Buy credit card! HOME DEPOT WILL BE DELIVERING AND INSTALLING SAME MACHINE! Thanks for wasting my time ! Never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not sure what I think about the washer. Would be better if door could open the other direction
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are glad for you to join our family. If you need any assistance with your machine, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142751876. We thank you for being a part of the Samsung family. ^Brad
24
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good appliance with enough features and a good space saver.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dannym,
It is a pleasure to hear from you. We are pleased to hear how satisfied you are with the washing machine! We value your observation, and we will continue working on improving the quality of the products we offer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144824570, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Good Washer with a Tiny Flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the wash , when i open the door, the water drips on the floor. Except that issue, it washes well
I would recommend this to a friendBrand response from Samsung
Posted .Hi Anjann! We appreciate you letting us know about your experience with the washer. Samsung is always happy to have useful feedback. ^Jecca
Unbalanced Washer but washes good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to using this washer and all its features. Sadly after only one month of use, has it been constantly unbalanced, vibrates and is super loud. It has been leveled and we always makes sure it is not overloaded with clothes but even at that. It should not do this after only one month. We had Geek Squad come out, they checked everything and found no issues that it was leveled. Only suggested to reach out to Samsung directly. Now past the return window with Best But and stuck with an unbalanced washer that is loud. Don’t get me wrong it washes clothes but for the price we paid it shouldn’t be. Hopefully Samsung support can make it right and fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marie,
Let us go ahead and get you some tips and tricks to fix and prevent the noise and unbalanced in your washer.
Thank you for doing your part in ensuring that your washer is not overloaded with clothes, and Geek Squad confirmed that your washer is leveled. Ensure the shipping bolts are removed and your washer is not contacting any other object.
You may refer to these links:
The washer is noisy with a video:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washer is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Install your washer and scroll down to level your washer:
https://www.samsung.com/us/support/answer/ANS00051342/
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A video to understand the noise on your washer:
https://www.youtube.com/watch?v=SknGZKLd9AY
A complete video to properly sort and wash your laundry:
https://www.youtube.com/watch?v=R0HWsqn2ANo
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145816636, to help our team pull up your information.
Have a great day.
Melardo
NOT satisfied with this Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with this purchase at all. I've had it less than 3 months and the service technicians have been out twice only to tell me everything is fine. However, it's still knocking every time I put a load in the washer. I've changed to settings from normal, to towels, to quick wash to bedding. Added more clothes, added fewer clothes. Same thing each times it drains and spins...Beware!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello scbuie,
We appreciate your review of your overall experience with your Samsung washing machine, and we'll be glad to look into this for you.
Here are the troubleshooting steps to try when your Samsung washer is shaking/vibrating.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
For reference, you may check the helpful guide below to learn the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144976145) to help our team pull up your information.
Thank you!
-Angelica
Avoid this machine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. This washer's bearings went bad after two years.... extremely loud noise in spin stage. Bearing problem verified by two repair people. The fix would have been very expensive so we bought a new one. Avoid Samsung! One repair person said Samsung washers last 2-4 years. We had normal wash loads for a small family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AnnM,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you.
-Angelica
One year later, dryer will not turn on
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this dryer for almost exactly one year, and it is no longer turning on. When it did work, it would not dry clothes in one cycle -- we ALWAYS had to run it for another 30 minutes. Finally, the "done" tone is mad long and loud and obnoxious.
No, I would not recommend this to a friendWorst Washer Ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used washer once and the Washer has been stuck on the rinse/spin cycle for 45min. I have unplugged the washer & turn off & on and still experience the same issue. It just adds water, swish swish for 1 min drains and does it all over again. The time stops moving and it doesn’t fully wash. Defective! Biggest headache! Waste of time and money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrittanyA,
We are aware of the significance of having functional appliances at home. We are here to assist you with your washer.
We recommend following the link below for assistance with your washer that is stuck on a single cycle. Click on the embedded words and select "NO, I NEED MORE HELP" to view the full diagnostic and a video tutorial.
Samsung washing machines won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
We'd love to speak to you directly to provide more assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146962844) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Great but leaking
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it but then it Started leaking after only 1 year
I would recommend this to a friendBrand response from Samsung
Posted .Hi ALKG,
Thank you for your review. We are glad that you have loved the washer and it was up to your standards apart from it leaking recently.
I have shared a Samsung link below that can help address your concern about leaks from the washer.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144875114 and it will help our team pull up your information.
Leo