Customer Ratings & Reviews
- Model:
- WF45B6300AC
- SKU:
- 6491516
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.
This summary was generated by AI based on customer reviews.
AWFUL CHEAP WASHER
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally purchased this washer machine thinking it was a great deal and a year and a half later it’s sounding like a car crash when it spins. Samsung says its out of warranty but obviously they know it has faulty parts. I barely Wash anything and I’ve never even seen a washer machine do this after less than 2 years of use. DO NOT RECCOMEND. Samsung IS HORRIBLE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are happy to receive your review.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
You can check the model's user manual link about excessive vibration or making noise on page 50.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
You can also check the nearest sound that you hear to determine the correct troubleshooting guide to perform on the link below.
Samsung washing machine is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Also, you can check the right cycle, settings, and features on the link below.
https://www.samsung.com/us/support/answer/ANS00061937/
The best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145657334, which will help our team pull up your information.
^Rainly
Nope
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was delivered in 1/2022. It worked great until a few months ago when it started vibrating violently. This has been used by a household size of 2 adults, so it hasn't been used excessively. I'm now shopping for a new washer.
No, I would not recommend this to a friendno confidence in Samsung brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third washer of its kind. All under warranty had to be replaced. It's pretty in color and style but has no longevity. First the electronic controller, then the main gasket. When they delivered the third washer, it was seriously dented. It took a lot of LONG phone calls to fix this. I won't buy Samsung anything going forward.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trevie
Thank you for all the observations that you share on this review.
It is very helpful for us to understand how to improve our products and services.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145119382.
Thank you for choosing Samsung and have a great day!
^Rainly
Think twice about shopping at the bestbuy outlet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance itself works great but the process of getting it to my house from the outlet was terrible. There was no sense of urgency even after the first unit they sent malfunctioned the first use. Will be shopping elsewhere for my next appliance need
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand where you're coming from. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Scratches2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches from delivery all on top. Terrible but works.
I would recommend this to a friendWashing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer knocks a lot. Need to get it switched out
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your new Samsung Front Load Washer. There are several important factors that can be causing this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
Not a buy if can get something els
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a buy by the time i realized it 14 days was up. Not sure it put out enough water or not. Worry if laundry is clean or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that an excellent working washer plays a massive part in cleaning our laundry. Let us help you maximize the capacity of your washer.
I have shared a link below for the steps that can help you with the cleaning performance of your washer. Please watch the video and click on all the embedded words inside each article.
The washing machine does not fill enough water.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821598, which will help our team pull up your information.
^Rainly
Clothes don’t smell freshly cleaned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes don’t smell freshly cleaned after washing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jess! I'd like to offer this link (https://bit.ly/33ZcFve) to help you get the best possible cleaning performance from this washer. ^Jecca
- Cons mentioned:Washer quality
Open box is like gamble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugly experience with open box Samsung washer stumble and very loud for me is broken item they not inspection before they sell it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your experience with the open box washer, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to these links and videos:
The washer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washer is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/
A video about understanding the noise on your washer (from 0:26 to 1:05): https://www.youtube.com/watch?v=SknGZKLd9AY
Have a great day.
Melardo
New washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is very weak not strong , afraid it will break
No, I would not recommend this to a friendBrand response from Samsung
Posted .At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142902888) and it will help our team pull up your information. Thank you for being a Samsung customer! ^Lena
- Pros mentioned:Capacity, Noise level
Efficient and Mostly Quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 4.5 cu. ft. high-efficiency front load washer performs as expected for its price point. It offers good capacity, efficient cleaning, and the Vibration Reduction Technology+ helps keep noise and movement to a minimum, especially during spin cycles. While it can be a bit noisy at times, it’s nothing you’ll really notice unless you’re in the same room. The smart features are a nice bonus and make monitoring and managing loads more convenient. Overall, it feels like a solid, modern washer that delivers reliable performance without major drawbacks. For the price, it meets expectations and is a good option for anyone looking for a dependable, feature-rich appliance.
I would recommend this to a friend Poor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I got a defective washer or not. But it should've take almost 2 hours to wash a load of clothes. Also it doesn't matter what temperature setting I use water is very hot. Only had the washer a little over a month & best buy says its not their problem call Samsung. We will see what options they offer but I definitely wouldn't buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there e0016501,
I see you have some concerns with your Samsung Washer filling with the wrong temperature of water. I have some helpful information that is sure to fix this issue that you are experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322125. We apologize for any inconvenience this may have caused and thank you for being a part of our Samsung family. ^Brad
Great washer if you only plan to use it for a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started making extremely loud noise when spinning in about a year after the purchase. By the time I was able to get through to Samsung customer support, the manufacturer warranty had expired, and the cost of repair was the same as buying a new one. I'm done with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GarryR,
We understand how you feel regarding your washer. We are here to help you.
We recommend checking the resources below for steps to take when the washer is noisy. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
hould you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147236304), and it will help our team pull up your information.
^Rodel
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this washer the first day I used the washer started jumping it felt like it was going to brake off I tried again the same happened now I’m scared to try again I have called Best Buy to come and check out because it is new I just got it 3 days ago if it doesn’t work I will be replacing with a different washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how it feels to deal with a shaking washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 50 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Samsung - 4.5 cu ft Front-Loading High-Efficiency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and it came with many defects and the store doesn't give me support
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeffersonS,
We want to inquire more about what transpires with the washing machine and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Very unhappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the unit broken. was too late to return it as I was out of town and didn't use it for three weeks. Was told to call the manufacturer. Manufacturer sent out a service man. Said the unit had broken struts. How can this happen? I would like to hear from someone at best buy.
No, I would not recommend this to a friendGood price, works OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine I was delivered was defective. It would sound like someone was hammering during the spin cycle and the washer would move about a foot from where it was located after every wash. I got an exchange from Best Buy within 2 weeks and it's been working the way it should and no longer making loud banging sounds or moving. I bought it based on price with comparable models. So far so good but was not happy with the defective machine I was originally delivered so 2 stars for quality & 4 stars for value.
I would recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, BernardF. We're here to help in the best way possible.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277869), which will help our team pull up your information.
Have a great day.
Melardo
bad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really bad experience with instalation. 3 months and nothing working here! we always have different excuses and it's never because of any limitation on my part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RafaelS,
We want to inquire more about what occurred with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Smell
Not Happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of front load washers. Took me owning one ! If you shut the door when not in use, it smells like mildew.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. I have attached a link to a troubleshooting guide that may help with the concern you are having with your washing machine (https://bit.ly/3ny4I9G). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144084909) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Spin cycle
Horrible dod not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not spin out. Cycle would stop and have to be restarted. Could not handle large loads
No, I would not recommend this to a friend