Customer Ratings & Reviews
- Model:
- WF45B6300AC
- SKU:
- 6491516
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.
This summary was generated by AI based on customer reviews.
Be careful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better make sure you have the right parts. It doesn’t come with the mounting kit. It doesn’t come with the proper cords and trying to get them is almost impossible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JimY,
We know how essential it is to have the right parts for the washer. Let us help.
You may visit samsungparts.com to check the availability of the parts needed for the washer for reference.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148259631) to help our team pull up your information when you message us.
Thank you.
-Angelica
Worst washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many issues, don't buy this product. I bought new appliance almost a month ago, and still issue not fixed . Geek squad support is worst and waste of time. I asked for call, they called me said "Hello, hello" and hung up the line. They failed to fix the issue. In fact they did nothing to fix the issue. I wanted to give 0 rating for product and Geek squad, but it automatically picked 1 star ..so 1 star is not my rating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144675765.
-Noraina
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased both washer and dryer. The washer after only 1 month has already started with problems and leaves my clothes still very damp to where I have to do another quick cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tonya,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link to the user manual; kindly go to page 53 for troubleshooting steps for your washer that still has clothes wet after a cycle.
User manual.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930659) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Washer and dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, all of our appliances are all Samsung now, they truly build a great appliance!
I would recommend this to a friend- Cons mentioned:Smell
Samsung washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this washer not good get less water when I wash clothes are stinks . Don’t buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SonB!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Washer gets less water and your clothes stink. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine Water Fill Issues": https://www.samsung.com/us/support/troubleshooting/TSG01203005/.
You may also refer to this link about "Samsung Washing Machine or Laundry Smells Bad": https://www.samsung.com/us/support/troubleshooting/TSG01108629/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Washer on pages 49 & 53: https://downloadcenter.samsung.com/content/UM/202207/20220701140246912/WF6000T_UM_DC68-04006R-03_EN_CFR_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144760538
Have a great day.
Melardo
Nice Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased it recently, so far, so good. My laundry comes out clean and smelling good.
I would recommend this to a friendLooks can be deceiving
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice visually. Stays wet post wash inside for many days. Even if you open the door to let it air out, it’ll be wet for dats inside the door frame and around the seals. If you wipe it with paper towels they get soaked that’s how bad it is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know how frustrating it is to see your washer still wet inside after many days. Allow us to help.
Here are simple steps to do if your tub is still wet after many days. Please click on every option available. Kindly click on the embedded word and watch the video included.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
Please see page 50 under the "cleaning the interior" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147170916) to help our team pull up your information.
Have a great day.
^Camille
Do not buy from here.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it was “used - new” Completely broken and loud everytime it runs. The best buy installers said it to me first, and then left it anyway. Left trash all over my house. Horrible experience from beginning to end, and now i have a loud dryer that I can’t even run when i have company over.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Robyn, we are sorry to hear about the issues that you are having with your dishwasher. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. Here is a link to a troubleshooting guide that may help with your concern on the noises your dryer is making (https://bit.ly/3AGYWIx). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144106058) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years in and the glass to the door broke out of nowhere not to mention this thing runs across the floor no matter what size the load is. I regret this purchase. Dryer is cool but the washer sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PamelaS,
Hearing what you went through about your experiences is saddening. We would love the opportunity to speak with you about your washer and provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146970782) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Earthquake
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer and from the first cycle it was vibrating like an earthquake worst washer ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of ensuring your washer runs smoothly, AmmarH. Let's ensure your unit is in tip-top condition.
The link below will help you ensure the washer does not shake excessively. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. In the event that the steps did not resolve your concern, please select "No, I NEED MORE HELP" to move to the next steps.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148428377) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Smell
Don't recommend this product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this washer and dryer. The washing machine broke after 5 months. Called samsung and the agent said someone will reach out to me to come check it out and promised a call back within 48 business hours to schedule the appointment. I am still waiting, its been 72 hours and i am not being dramatic, i have a newborn and a brand new washer that is defective. He even said he will rush this and i shouldn't even have to wait 48 business hours to get a call back. Now i still have to wait for someone to call me and then who knows when they will have availability to come “check it out”. It also smells bad, i keep the door and detergent tray open after washes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
We completely understand the urgency of this washer to be fixed as we do our laundry daily.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared this link about:
Samsung washing machine or laundry smells bad: https://www.samsung.com/us/support/troubleshooting/TSG01108629/
The below link is the user manual for your model. Turn the page 54 (Troubleshooting - Has Odors): https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145229142), which will help our team pull up your information.
Have a great day.
Melardo
Do not recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working fine but washing not effective. Decent size load ends up in unwashed clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We will guide you through potential solutions for your Samsung washer to have an effective washing.
To ensure that clothes come out clean, always check for proper loading, using the right detergent and correct cycles and settings.
Below are the links that you may refer to:
Clothes are not clean; this includes hyperlinks on step 1 (cycles and settings) and on step 2 (detergent guide) that you can visit for reference:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A complete video to properly sort and wash your laundry:
https://www.youtube.com/watch?v=R0HWsqn2ANo
Get cleaner clothes with your washer:
https://www.samsung.com/us/support/answer/ANS00084866/
The below link is the user manual for your model. Turn page 26 (Run Calibration and Sort) and pages 27-28 (Determine the load capacity and Add the correct detergent type) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145807152, to help our team pull up your information.
Have a great day.
Melardo
Liers and false promo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bestbuy rep online lie to they were suppose to give me 24 months promo but did not they gavea reference number 353168158.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElvinD,
This is not the experience we wanted you to have. To better assist you with this matter about the promotion, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
- Cons mentioned:Spin cycle
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after only having it for 3 days I had to return it because it wouldn't spin. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JessieR81107,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your washing machine as it would not spin after 3 days of use. The experience is not what we expect from our customers and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ to guide you if your washing machine won't spin or won't stop spinning.
You can also check this link https://www.samsung.com/us/support/answer/ANS00080262/ to learn the best laundry load size for your Samsung washing machine and dryer.
Please also see this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your washing machine.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US for the warranty coverage of your washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144647400.
-Noraina
Poor quality-$1000 for a half a year.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Half a year in and it doesn’t work already. Obviously not great.
No, I would not recommend this to a friendLeaking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been leaking since it was installed. Now my laundry room is damaged from all the water build up in the back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a reliable washer at home. We are here to help.
If your washer is leaking, here is a guide to help you. To access the complete diagnostic and video tutorial at the end, click on the embedded words and select "Did this resolve your issue?" for more details.
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746125) to help our team pull up your information.
Have a great day.
^Camille
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this washer. Like the settings/options. Previously had an LG.
I would recommend this to a friendNever again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly not sure how it works it’s never been on since it’s not hooked up properly and I’m still waiting on maintenance to come and help me out
No, I would not recommend this to a friendWashing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer we ever have we recommended to anyone that is looking for one
I would recommend this to a friendwaste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that great they run good for like a year then the issues start. spend the extra for a higher model one or diff brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Alex123! I understand that you have concerns with your washer and We would like to help as much as possible. At your earliest convenience, please reach out to our social support team to see what assistance we can help with. We can be reached via any of the following using ticket number: 1143825601
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513.
Thank you for choosing Samsung. ^Nic